{"id":55984,"date":"2022-03-22T13:11:51","date_gmt":"2022-03-22T13:11:51","guid":{"rendered":"https:\/\/sii.pl\/?post_type=case-study&#038;p=55984"},"modified":"2024-01-04T09:44:21","modified_gmt":"2024-01-04T09:44:21","slug":"servicenow-platform-support-and-maintenance-2","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/servicenow-platform-support-and-maintenance-2\/","title":{"rendered":"ServiceNow platform support and maintenance"},"content":{"rendered":"<h2>The challenge<\/h2>\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"sii-rl-content-item sii-rl-businessNeed\">\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<div class=\"sii-rl-content-item sii-rl-businessNeed\">\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<div class=\"ng-binding\">The client needed support and maintenance of the ServiceNow platform along with expert advisory on further development activities related to the architecture.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2>What we did<\/h2>\n<ul>\n<li>Took over the platform from the previous vendor<\/li>\n<li>Delivered the ServiceNow support team, working in the 24\/7 model<\/li>\n<li>Managed escalations to ServiceNow<\/li>\n<li>Provided advisory services of an architect for further development and integration of the platform<\/li>\n<\/ul>\n<h2>Benefits for the client<\/h2>\n<div class=\"sii-rl-reference-lang-background ng-scope\" data-ng-repeat=\"item in ViewModel.ReferenceModel.ReferenceLanguages\" data-ng-show=\"ViewModel.SelectedLanguage.Value==item.LangName\">\n<div class=\"sii-rl-content-item sii-rl-effects\">\n<div class=\"sii-rl-content-item-value sii-rl-effects-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<ul>\n<li>Optimizing the decision process regarding the platform by access to expert advisory<\/li>\n<li>Undisturbed business continuity for business and IT users<\/li>\n<li>Workflow optimization ensuring more efficient communication and cost savings<\/li>\n<li>Design improvements and ongoing development based on a defined SLA<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The challenge The client needed support and maintenance of the ServiceNow platform along with expert advisory on further development activities &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.pl\/en\/case-study\/servicenow-platform-support-and-maintenance-2\/\">Continued<\/a><\/p>\n","protected":false},"author":39,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[1478],"industry":[1660],"client":[4374],"technologies":[5061],"country":[],"class_list":["post-55984","case-study","type-case-study","status-publish","hentry","offering-service-desk-user-support","industry-retail-e-commerce","client-staples-en","technologies-servicenow-en"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study\/55984"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/39"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=55984"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering?post=55984"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/industry?post=55984"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/client?post=55984"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/technologies?post=55984"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/country?post=55984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}