{"id":62153,"date":"2022-07-08T13:55:46","date_gmt":"2022-07-08T13:55:46","guid":{"rendered":"https:\/\/sii.pl\/?post_type=case-study&#038;p=62153"},"modified":"2022-07-08T13:55:46","modified_gmt":"2022-07-08T13:55:46","slug":"l2-field-support-l3-managed-capacity-project-for-the-production-facility","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/l2-field-support-l3-managed-capacity-project-for-the-production-facility\/","title":{"rendered":"L2 Field Support &#038; L3 Managed Capacity Project for the production\u00a0facility"},"content":{"rendered":"<h2>The challenge<\/h2>\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"sii-rl-content-item sii-rl-businessNeed\">\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<div class=\"sii-rl-content-item sii-rl-businessNeed\">\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<p>Due to increasing internal attrition rate and difficulties in recruiting resources, the client was looking for a\u00a0partner to provide a Managed Capacity L2 Field Support and L3 project for the production\u00a0facility located in a remote area.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2>What we did<\/h2>\n<ul>\n<li>Delivered a team of on-site L2 Field Support Specialists and remote L3 System Administrators<\/li>\n<li>Covered core working hours with a dedicated team<\/li>\n<li>Provided on-call support for weekends and out-of-working-hours to mitigate high priority Incidents<\/li>\n<li>Implemented Continual Service Improvement process as part of service&#8217;s development plan<\/li>\n<\/ul>\n<h2>Benefits for the client<\/h2>\n<div class=\"sii-rl-reference-lang-background ng-scope\" data-ng-repeat=\"item in ViewModel.ReferenceModel.ReferenceLanguages\" data-ng-show=\"ViewModel.SelectedLanguage.Value==item.LangName\">\n<div class=\"sii-rl-content-item sii-rl-effects\">\n<div class=\"sii-rl-content-item-value sii-rl-effects-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<div class=\"sii-rl-reference-lang-background ng-scope\" data-ng-repeat=\"item in ViewModel.ReferenceModel.ReferenceLanguages\" data-ng-show=\"ViewModel.SelectedLanguage.Value==item.LangName\">\n<div class=\"sii-rl-content-item sii-rl-effects\">\n<div class=\"sii-rl-content-item-value sii-rl-effects-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<ul>\n<li>Minimizing high internal attrition rate and support coverage for a remote location<\/li>\n<li>Ensured full business continuity as expected in 24\/7 mode of work<\/li>\n<li>Backfill engineers to cover for workload peaks and absences\u00a0as part of Managed Capacity<\/li>\n<li>Cost optimization due to Shared Team utilization<\/li>\n<li>Organized and secured\u00a0knowledge and documentation with the client&#8217;s ownership<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The challenge Due to increasing internal attrition rate and difficulties in recruiting resources, the client was looking for a\u00a0partner to &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.pl\/en\/case-study\/l2-field-support-l3-managed-capacity-project-for-the-production-facility\/\">Continued<\/a><\/p>\n","protected":false},"author":39,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[1478],"industry":[1655],"client":[5510],"technologies":[1835,5325,4517,3299,1834,3642],"country":[],"class_list":["post-62153","case-study","type-case-study","status-publish","hentry","offering-service-desk-user-support","industry-high-tech-semiconductors","client-lacroix-en","technologies-linux","technologies-mobile-technology-en","technologies-ms-teams-2","technologies-powershell","technologies-windows","technologies-windows-server"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study\/62153"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/39"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=62153"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering?post=62153"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/industry?post=62153"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/client?post=62153"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/technologies?post=62153"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/country?post=62153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}