{"id":62155,"date":"2022-07-08T14:31:24","date_gmt":"2022-07-08T14:31:24","guid":{"rendered":"https:\/\/sii.pl\/?post_type=case-study&#038;p=62155"},"modified":"2022-07-08T14:31:24","modified_gmt":"2022-07-08T14:31:24","slug":"l2-field-support-service-for-a-logistic-company","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/l2-field-support-service-for-a-logistic-company\/","title":{"rendered":"L2 Field Support Service for a logistic company"},"content":{"rendered":"<h2>The challenge<\/h2>\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"sii-rl-content-item sii-rl-businessNeed\">\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<div class=\"sii-rl-content-item sii-rl-businessNeed\">\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<p>The client was looking for a partner capable of addressing various needs concerning IT support for both local and global endeavors, including on-site support, global application support, and network administration as part of Managed Capacity project.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2>What we did<\/h2>\n<ul>\n<li>Delivered L2 Field Support team to Warsaw and Wroc\u0142aw offices working in 8\/5 mode<\/li>\n<li>Delivered Application Support team handling global cases as well as network administration service<\/li>\n<li>Delivered backfill engineers and standby duty to address absences and workload peaks<\/li>\n<li>Conducted office relocation project in Wroc\u0142aw &#8211; workspaces and active infrastructure<\/li>\n<\/ul>\n<h2>Benefits for the client<\/h2>\n<div class=\"sii-rl-reference-lang-background ng-scope\" data-ng-repeat=\"item in ViewModel.ReferenceModel.ReferenceLanguages\" data-ng-show=\"ViewModel.SelectedLanguage.Value==item.LangName\">\n<div class=\"sii-rl-content-item sii-rl-effects\">\n<div class=\"sii-rl-content-item-value sii-rl-effects-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<div class=\"sii-rl-reference-lang-background ng-scope\" data-ng-repeat=\"item in ViewModel.ReferenceModel.ReferenceLanguages\" data-ng-show=\"ViewModel.SelectedLanguage.Value==item.LangName\">\n<div class=\"sii-rl-content-item sii-rl-effects\">\n<div class=\"sii-rl-content-item-value sii-rl-effects-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<ul>\n<li>Full on-site coverage for office locations with Field Support Teams<\/li>\n<li>Provision of global application support and network administration<\/li>\n<li>Quick time-to-market of resources necessary to manage ad hoc requests and projects<\/li>\n<li>Cost optimization due to the flexible T&amp;M pricing model implemented<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The challenge The client was looking for a partner capable of addressing various needs concerning IT support for both local &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.pl\/en\/case-study\/l2-field-support-service-for-a-logistic-company\/\">Continued<\/a><\/p>\n","protected":false},"author":39,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[1478],"industry":[1660],"client":[5512],"technologies":[5516,5517,1835,4814,3577,1834],"country":[],"class_list":["post-62155","case-study","type-case-study","status-publish","hentry","offering-service-desk-user-support","industry-retail-e-commerce","client-c-h-robinson-en","technologies-ip-network","technologies-lan","technologies-linux","technologies-ms-active-directory-2","technologies-office-365-2","technologies-windows"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study\/62155"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/39"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=62155"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering?post=62155"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/industry?post=62155"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/client?post=62155"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/technologies?post=62155"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/country?post=62155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}