{"id":62182,"date":"2022-07-08T14:51:41","date_gmt":"2022-07-08T14:51:41","guid":{"rendered":"https:\/\/sii.pl\/?post_type=case-study&#038;p=62182"},"modified":"2022-07-08T14:51:41","modified_gmt":"2022-07-08T14:51:41","slug":"l2-field-support-for-a-multinational-electronics-company","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/l2-field-support-for-a-multinational-electronics-company\/","title":{"rendered":"L2 Field Support for a multinational electronics company"},"content":{"rendered":"<h2>The challenge<\/h2>\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"sii-rl-content-item sii-rl-businessNeed\">\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<div class=\"sii-rl-content-item sii-rl-businessNeed\">\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<p>The client was looking for an outsourcing partner to provide a Field Support service for the factory located in Biskupice Podg\u00f3rne. The main challenge was limited ability to recruit local resources due to a difficult geographical location and night shifts coverage, where support was needed.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2>What we did<\/h2>\n<ul>\n<li>Delivered an on-site Service 23:00 \u2013 7:00, six nights a week<\/li>\n<li>Supported local personnel with regards to active LAN devices, network issues troubleshooting, and ongoing maintenance<\/li>\n<li>Provided adequate end-day reporting<\/li>\n<\/ul>\n<h2>Benefits for the client<\/h2>\n<div class=\"sii-rl-reference-lang-background ng-scope\" data-ng-repeat=\"item in ViewModel.ReferenceModel.ReferenceLanguages\" data-ng-show=\"ViewModel.SelectedLanguage.Value==item.LangName\">\n<div class=\"sii-rl-content-item sii-rl-effects\">\n<div class=\"sii-rl-content-item-value sii-rl-effects-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<div class=\"sii-rl-reference-lang-background ng-scope\" data-ng-repeat=\"item in ViewModel.ReferenceModel.ReferenceLanguages\" data-ng-show=\"ViewModel.SelectedLanguage.Value==item.LangName\">\n<div class=\"sii-rl-content-item sii-rl-effects\">\n<div class=\"sii-rl-content-item-value sii-rl-effects-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<ul>\n<li>Availability of dedicated resources in a remote location<\/li>\n<li>Troublesome night shifts fully covered by Sii&#8217;s on-site support<\/li>\n<li>Largely improved internal IT capacity<\/li>\n<li>Reduction of\u00a0operational and recruitment costs<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The challenge The client was looking for an outsourcing partner to provide a Field Support service for the factory located &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.pl\/en\/case-study\/l2-field-support-for-a-multinational-electronics-company\/\">Continued<\/a><\/p>\n","protected":false},"author":39,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[1478],"industry":[1655],"client":[5514],"technologies":[5403,3412,1835,1834,3642],"country":[],"class_list":["post-62182","case-study","type-case-study","status-publish","hentry","offering-service-desk-user-support","industry-high-tech-semiconductors","client-lg-electronics-en","technologies-aruba","technologies-cisco-2","technologies-linux","technologies-windows","technologies-windows-server"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study\/62182"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/39"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=62182"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering?post=62182"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/industry?post=62182"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/client?post=62182"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/technologies?post=62182"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/country?post=62182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}