{"id":65242,"date":"2022-09-30T11:51:47","date_gmt":"2022-09-30T11:51:47","guid":{"rendered":"https:\/\/sii.pl\/?post_type=case-study&#038;p=65242"},"modified":"2022-09-30T11:51:47","modified_gmt":"2022-09-30T11:51:47","slug":"l2-field-support-service-for-ch-robinson","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/l2-field-support-service-for-ch-robinson\/","title":{"rendered":"L2 Field Support Service for CH Robinson"},"content":{"rendered":"<h2>The challenge<\/h2>\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<p>The client\u00a0needed to address\u00a0various needs concerning IT support for both local and global endeavors, including on-site support, global application support, and network administration, as part of Managed Capacity project.<\/p>\n<h2>What we did<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<ul>\n<li>Provided a delivery of:\n<ul>\n<li>L2 Field Support team to Warsaw and Wroc\u0142aw offices working in 8\/5 mode,<\/li>\n<li>Application Support team handling global cases as well as network administration service,<\/li>\n<li>Backfill engineers and standby duty to address absences and workload peaks.<\/li>\n<\/ul>\n<p>And conducted office relocation projects in Wroc\u0142aw, including workspaces and active infrastructure.<\/li>\n<\/ul>\n<h2>Benefits for the client<\/h2>\n<ul>\n<li>Full on-site coverage for office locations, thanks to the Field Support Teams<\/li>\n<li>Providing global application support and network administration<\/li>\n<li>Quick time-to-market of resources necessary to manage ad hoc requests and projects<\/li>\n<li>Cost optimization due to the flexible T&amp;M pricing model implemented<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The challenge The client\u00a0needed to address\u00a0various needs concerning IT support for both local and global endeavors, including on-site support, global &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.pl\/en\/case-study\/l2-field-support-service-for-ch-robinson\/\">Continued<\/a><\/p>\n","protected":false},"author":97,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[1649],"industry":[1660],"client":[5512],"technologies":[5516,5517,1835,5314,2144,5354],"country":[],"class_list":["post-65242","case-study","type-case-study","status-publish","hentry","offering-it-infrastructure","industry-retail-e-commerce","client-c-h-robinson-en","technologies-ip-network","technologies-lan","technologies-linux","technologies-ms-active-directory-en","technologies-ms-office-2","technologies-ms-windows"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study\/65242"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/97"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=65242"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering?post=65242"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/industry?post=65242"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/client?post=65242"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/technologies?post=65242"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/country?post=65242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}