{"id":83860,"date":"2024-01-05T12:14:28","date_gmt":"2024-01-05T12:14:28","guid":{"rendered":"https:\/\/sii.pl\/?post_type=case-study&#038;p=83860"},"modified":"2024-01-05T12:14:28","modified_gmt":"2024-01-05T12:14:28","slug":"servicenow-managed-services","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/servicenow-managed-services\/","title":{"rendered":"ServiceNow &#8211; managed services"},"content":{"rendered":"<h2>The challange<\/h2>\n<p>The client needed a new vendor to support all company&#8217;s applications and systems. The support of the previous vendor was insufficient and expensive, therefore the client was looking for a reliable partner to take over the managed service in the area of ServiceNow Support (L2\/L3).<\/p>\n<h2>What we did<\/h2>\n<ul>\n<li>Carried out a knowledge transfer from the previous vendor<\/li>\n<li>Started providing support services in the area of ticket management (Requests and Incidents), maintenance of MiDServer, and regular patching on ServiceNow<\/li>\n<li>Performed periodic tasks on Trackwise<\/li>\n<li>Participated in the internal audit as AM\/IT<\/li>\n<li>Managed GXP changes and updated applications logs<\/li>\n<li>Coordinated calls with externals for the projects<\/li>\n<li>Governed meetings agreed between parties in operations.<\/li>\n<\/ul>\n<h2>Benefits for the client<\/h2>\n<ul>\n<li>Saving time and money, thanks to the cooperation with a cost-effective and reliable partner<\/li>\n<li>Managing the ticketing queue in accordance with the established SLA\/KPI<\/li>\n<li>Fixed price and flexible approach to pricing and the implementation of small changes or new projects<\/li>\n<li>Quick implementation of changes and upgrades on the ServiceNow platform on a short notice<\/li>\n<li>Standby help in almost all IT areas (One-Stop-Shop)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The challange The client needed a new vendor to support all company&#8217;s applications and systems. The support of the previous &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.pl\/en\/case-study\/servicenow-managed-services\/\">Continued<\/a><\/p>\n","protected":false},"author":109,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[5263],"industry":[1658],"client":[5706],"technologies":[5061],"country":[],"class_list":["post-83860","case-study","type-case-study","status-publish","hentry","offering-servicenow","industry-healthcare","client-vifor_en","technologies-servicenow-en"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study\/83860"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/109"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=83860"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering?post=83860"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/industry?post=83860"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/client?post=83860"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/technologies?post=83860"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/country?post=83860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}