{"id":83861,"date":"2024-01-05T12:13:25","date_gmt":"2024-01-05T12:13:25","guid":{"rendered":"https:\/\/sii.pl\/?post_type=case-study&#038;p=83861"},"modified":"2024-01-05T12:13:25","modified_gmt":"2024-01-05T12:13:25","slug":"taking-over-the-operation-maintenance-and-development-of-the-servicenow-platform","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/taking-over-the-operation-maintenance-and-development-of-the-servicenow-platform\/","title":{"rendered":"Taking over the operation, maintenance and development of the ServiceNow platform"},"content":{"rendered":"<h2>The challenge<\/h2>\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"sii-rl-content-item sii-rl-businessNeed\">\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<div class=\"sii-rl-content-item sii-rl-businessNeed\">\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<div class=\"ng-binding\">Our client was seeking a new vendor to take over the maintenance of their ServiceNow platform and help them plan for its future use within the company. They were looking for a reliable and experienced provider who could ensure the smooth operation of the platform and help them maximize its potential for their business needs.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2>What we did<\/h2>\n<ul>\n<li>Seamless knowledge transfer from the previous supplier<\/li>\n<li>Assuming complete responsibility for the ServiceNow maintenance from the previous vendor, guaranteeing unparalleled expertise &amp; support<\/li>\n<li>Creating a roadmap for implementing new ServiceNow modules &amp; expanding its capabilities<\/li>\n<li>Planning &amp; controlling the ServiceNow platform&#8217;s architecture &amp; integration with other systems<\/li>\n<li>Creating a dynamic backlog of future development requirements to keep up with evolving organization&#8217;s needs<\/li>\n<li>Developing new features based on the requirements from the backlog &amp; releasing them into the production environment<\/li>\n<\/ul>\n<h2>Benefits for the client<\/h2>\n<div class=\"sii-rl-reference-lang-background ng-scope\" data-ng-repeat=\"item in ViewModel.ReferenceModel.ReferenceLanguages\" data-ng-show=\"ViewModel.SelectedLanguage.Value==item.LangName\">\n<div class=\"sii-rl-content-item sii-rl-effects\">\n<div class=\"sii-rl-content-item-value sii-rl-effects-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<ul>\n<li>Maintenance and improvement of business-critical ITIL processes essential for standardized and quality-driven service management<\/li>\n<li>Reduction of the number of incidents<\/li>\n<li>Increasing work efficiency through self-service<\/li>\n<li>Improvement of business-IT communication<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The challenge Our client was seeking a new vendor to take over the maintenance of their ServiceNow platform and help &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.pl\/en\/case-study\/taking-over-the-operation-maintenance-and-development-of-the-servicenow-platform\/\">Continued<\/a><\/p>\n","protected":false},"author":109,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[5263],"industry":[1655],"client":[5703],"technologies":[5061],"country":[],"class_list":["post-83861","case-study","type-case-study","status-publish","hentry","offering-servicenow","industry-high-tech-semiconductors","client-lem-en","technologies-servicenow-en"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study\/83861"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/109"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=83861"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering?post=83861"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/industry?post=83861"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/client?post=83861"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/technologies?post=83861"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/country?post=83861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}