{"id":83867,"date":"2024-01-05T12:15:01","date_gmt":"2024-01-05T12:15:01","guid":{"rendered":"https:\/\/sii.pl\/?post_type=case-study&#038;p=83867"},"modified":"2025-07-17T10:17:14","modified_gmt":"2025-07-17T10:17:14","slug":"maintanance-and-further-development-of-servicenow-platform","status":"publish","type":"case-study","link":"https:\/\/sii.pl\/en\/case-study\/maintanance-and-further-development-of-servicenow-platform\/","title":{"rendered":"Maintanance and further development of ServiceNow platform"},"content":{"rendered":"<h2>The challenge<\/h2>\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<div class=\"sii-rl-content-item sii-rl-businessNeed\">\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<div class=\"ng-scope\">\n<div class=\"ng-binding\">The client&#8217;s ServiceNow expert was leaving the company, therefore there was a need to hire an engineer to take over the position. The knowledge transfer and duty takeover had to be done in a short amount of time to ensure no disruption to the service.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2>What we did<\/h2>\n<ul>\n<li>Selected a skilled ServiceNow engineer to take over duties from the leaving SME<\/li>\n<li>Maintained and developed the client&#8217;s ServiceNow platform<\/li>\n<\/ul>\n<h2>Benefits for the client<\/h2>\n<ul>\n<li>Enabling an\u00a0immediate service takeover<\/li>\n<li>Providing a smooth knowledge transfer<\/li>\n<li>Ensuring no disruption to a service<\/li>\n<li>Proposing further customizations of the platform<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The challenge The client&#8217;s ServiceNow expert was leaving the company, therefore there was a need to hire an engineer to &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.pl\/en\/case-study\/maintanance-and-further-development-of-servicenow-platform\/\">Continued<\/a><\/p>\n","protected":false},"author":109,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[5263],"industry":[1660],"client":[5372],"technologies":[5061],"country":[6084],"class_list":["post-83867","case-study","type-case-study","status-publish","hentry","offering-servicenow","industry-retail-e-commerce","client-flying-tiger","technologies-servicenow-en","country-denmark"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study\/83867"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/109"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=83867"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering?post=83867"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/industry?post=83867"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/client?post=83867"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/technologies?post=83867"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/country?post=83867"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}