{"id":118927,"date":"2025-05-05T14:09:07","date_gmt":"2025-05-05T14:09:07","guid":{"rendered":"https:\/\/sii.pl\/?post_type=offering-page&#038;p=118927"},"modified":"2025-05-06T04:42:44","modified_gmt":"2025-05-06T04:42:44","slug":"customer-service-management","status":"publish","type":"offering-page","link":"https:\/\/sii.pl\/en\/what-we-offer\/enterprise-platforms\/servicenow\/customer-service-management\/","title":{"rendered":"ServiceNow Customer Service Management (CSM)"},"content":{"rendered":"<div class=\"nsw-o-info-lead  -hidden-dark-overlay    js-mobile-trigger-button_1 \" >\n    <div class=\"nsw-o-info-lead__overlay\" style=\"position:relative;\">\n                    <div class=\"nsw-o-info-lead__background d-flex flex-column justify-content-center align-items-center\">\n                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2025\/05\/ServiceNow-CSM_desktop.jpg\" alt=\"\" class=\"u-hidden-on-mobile-small\" data-no-lazy=\"1\">\n                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2025\/05\/ServiceNow-CSM_mobile.jpg\" alt=\"\" class=\"u-visible-on-mobile-small\" data-no-lazy=\"1\">\n                            <\/div>\n                        <div class=\"nsw-o-info-lead__content container -nsw-container d-flex  flex-column \">\n           <div class=\"nsw-o-info-lead__breadcrumbs u-hidden-on-mobile\">\n                                  <ul class=\"nsw-m-breadcrumbs d-flex align-items-center flex-wrap -invert\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/BreadcrumbList\">\n        <li class=\"nsw-m-breadcrumbs__item\" itemprop=\"itemListElement\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/ListItem\">\n        <a class=\" u-color-invert  \" itemprop=\"item\" href=\"https:\/\/sii.pl\/en\/\">\n            <span itemprop=\"name\" property=\"name\">Home<\/span>\n        <\/a>\n    <\/li>\n        <\/ul>                          <\/div>\n            <div class=\"nsw-o-info-lead__back-content u-hidden-on-desktop\">\n                                                            <a  href=\"https:\/\/sii.pl\/en\/what-we-offer\/enterprise-platforms\/servicenow\/\" class=\"nsw-a-button -link-invert -icon-left -icon-small u-hidden-on-desktop nsw-o-info-lead__back-btn\"   >\n            <span class=\"nsw-a-button__icon\">\n            <svg width=\"4\" height=\"7\" viewBox=\"0 0 4 7\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M3.85355 6.35355C3.65829 6.54882 3.34171 6.54882 3.14645 6.35355L0.292893 3.5L3.14645 0.646447C3.34171 0.451184 3.65829 0.451184 3.85355 0.646447C4.04882 0.841709 4.04882 1.15829 3.85355 1.35355L1.70711 3.5L3.85355 5.64645C4.04882 5.84171 4.04882 6.15829 3.85355 6.35355Z\"\/>\n<\/svg>\n\n        <\/span>\n        <span>Sii x ServiceNow<\/span>\n    <\/a>\n                                                <\/div>\n            <div class=\"nsw-o-info-lead__row d-flex flex-column justify-content-between mt-auto\">\n                                                <div class=\"nsw-m-title-block -h2 -ph4 -invert\">\n                                <h1 class=\"nsw-m-title-block__title\">ServiceNow Customer Service Management (CSM)<\/h1>\n                        <p class=\"nsw-m-title-block__subtitle\">As a certified ServiceNow partner, we will help you turn your customer service into a revenue generator and improve customer loyalty with one platform. <\/p>\n    <\/div>\n\n                <div class=\"nsw-o-info-lead__controls-button\">\n                                                                                                                                                                        <a  href=\"#nswOfferFormBlock\" class=\"nsw-a-button  js-scroll-to-section\"    rel=\"nofollow\" >\n        <span>Get in touch<\/span>\n    <\/a>\n                                                                                                                        <\/div>\n\n            <\/div>\n                                            <\/div>\n    <\/div>\n<\/div><section class=\"wp-block-nsw-block-section nsw-section  section-168c4399-0e30-407e-aca4-3edf4f4d012d\" id=\"\"><style type=\"text\/css\">.section-168c4399-0e30-407e-aca4-3edf4f4d012d { \n\t\t\n\t\t\t\tpadding-top:120px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:120px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tbackground:linear-gradient(152deg, rgba(245, 249, 254, 0) 35.51%, rgba(245, 249, 254, 0.48) 55.73%, rgba(245, 249, 254, 1) 78.08%);\n\t\t\t  \n\t\t\t }\n                         @media screen and (max-width: 991px) { .section-168c4399-0e30-407e-aca4-3edf4f4d012d { \n\t\t\n\t\t\t\tpadding-top:30px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:30px;\n\t\t\t  \n\t\t\t } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-e4adf1b3-ecbe-4c51-8319-cda9947c6ba8 .nsw-m-title-block__title, .header-e4adf1b3-ecbe-4c51-8319-cda9947c6ba8 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-e4adf1b3-ecbe-4c51-8319-cda9947c6ba8 .nsw-m-title-block__title, .header-e4adf1b3-ecbe-4c51-8319-cda9947c6ba8 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-e4adf1b3-ecbe-4c51-8319-cda9947c6ba8 -h2 -ph3 \"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">IMPROVE YOUR CUSTOMER SERVICE OPERATIONS&nbsp;<\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-99b75dee-7c26-46b9-9bf1-4bd0941a3e8d\"><style type=\"text\/css\">.container-99b75dee-7c26-46b9-9bf1-4bd0941a3e8d {  }\n                         @media screen and (max-width: 991px) { .container-99b75dee-7c26-46b9-9bf1-4bd0941a3e8d {  } }<\/style><h2 class=\"wp-block-heading has-nsw-p-2-font-size\">Every interaction can be a positive experience for your customers \u2013 from a simple inquiry to a support call or a purchase.&nbsp;<\/h2><\/div><\/section><section class=\"wp-block-nsw-block-section nsw-section  section-d1624fd3-7710-4520-a014-44e038fe80ac\" id=\"\"><style type=\"text\/css\">.section-d1624fd3-7710-4520-a014-44e038fe80ac { \n\t\t\n\t\t\t\tpadding-top:68px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:42px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tbackground:linear-gradient(152deg, rgba(245, 249, 254, 0) 35.51%, rgba(245, 249, 254, 0.48) 55.73%, rgba(245, 249, 254, 1) 78.08%);\n\t\t\t  \n\t\t\t }\n                         @media screen and (max-width: 991px) { .section-d1624fd3-7710-4520-a014-44e038fe80ac { \n\t\t\n\t\t\t\tpadding-top:24px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:2px;\n\t\t\t  \n\t\t\t } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-cfb6bbd8-5414-447b-9f4d-afd11a49b8f1 .nsw-m-title-block__title, .header-cfb6bbd8-5414-447b-9f4d-afd11a49b8f1 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-cfb6bbd8-5414-447b-9f4d-afd11a49b8f1 .nsw-m-title-block__title, .header-cfb6bbd8-5414-447b-9f4d-afd11a49b8f1 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-cfb6bbd8-5414-447b-9f4d-afd11a49b8f1 -h2 -ph3 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">ACHIEVE MORE WITH<\/mark> SII x SERVICENOW CSM&nbsp;<\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-85e908d8-8bb9-42f4-95df-c6caac0fa88d\"><style type=\"text\/css\">.container-85e908d8-8bb9-42f4-95df-c6caac0fa88d { margin-top:60px; }\n                         @media screen and (max-width: 991px) { .container-85e908d8-8bb9-42f4-95df-c6caac0fa88d { margin-top:20px; } }<\/style><h2 class=\"wp-block-heading mb-3 has-nsw-h-3-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">Optimized operational efficiency&nbsp;<\/mark><\/h2>\n\n<p>Sii will provide you with a dedicated workspace that consolidates all agent interactions, SLAs, and outsourced services in one spot. You will experience multiple benefits:&nbsp;<\/p>\n\n<ul class=\"wp-block-list\"><li>Faster ticket resolutions \u2013 to give your support teams unified data to speed up responses by up to 5 times.&nbsp;<\/li>\n\n<li>Agent Workspace \u2013 offers a single interface to manage cases, track SLAs, and identify upsell opportunities.&nbsp;<\/li>\n\n<li>Global rollouts \u2013 tackle complexity head-on with domain separation if needed, to deliver a smooth experience across multiple subsidiaries or regions.&nbsp;<\/li><\/ul>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading mb-3 has-nsw-h-3-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">Improved customer self-service&nbsp;<\/mark><\/h2>\n\n<p>We\u2019ll help you make your customers able to resolve many issues on their own:&nbsp;<\/p>\n\n<ul class=\"wp-block-list\"><li>Omnichannel support \u2013 to provide assistance via phone, chat, email, web, social, or face-to-face, with consistency across platforms.&nbsp;<\/li>\n\n<li>Integrated portals and knowledge \u2013 to let users find relevant articles, create cases, and interact with a Virtual Agent from one central hub.&nbsp;&nbsp;<\/li>\n\n<li>Messenger-like pop-ups \u2013 embed a chat window in any site or app, to unify your entire service process under the ServiceNow umbrella.&nbsp;&nbsp;<\/li><\/ul>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading mb-3 has-nsw-h-3-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">Enhanced case handling&nbsp;<\/mark><\/h2>\n\n<p>Sii will help you use AI that automatically summarizes key details and drafts resolution notes:<\/p>\n\n<ul class=\"wp-block-list\"><li>AI-driven efficiency \u2013 to offload routine duties to AI, to allow agents to focus on higher-value tasks.&nbsp;<\/li>\n\n<li>Context integration \u2013 to speed up complex interactions by inserting relevant chat history into generative models.&nbsp;<\/li>\n\n<li>Scalable AI adoption \u2013 to serve more customers with exceptional quality with AI that helps handle larger volumes.&nbsp;<\/li><\/ul>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading mb-3 has-nsw-h-3-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">Upgraded customer data management&nbsp;<\/mark><\/h2>\n\n<p>With Sii\u2019s help, you can collect, structure, and analyze your customer data for actionable intelligence:&nbsp;&nbsp;<\/p>\n\n<ul class=\"wp-block-list\"><li>Real-time visibility \u2013 to monitor performance and spot bottlenecks instantly with dynamic dashboards.&nbsp;<\/li>\n\n<li>Ongoing optimization \u2013 to use analytics to refine processes, reduce case volumes, and raise satisfaction levels.&nbsp;<\/li>\n\n<li>Unified records \u2013 to stay in line with a Common Service Data Model, to improve collaboration between teams and boost data accuracy.&nbsp;<\/li><\/ul>\n\n<h2 class=\"wp-block-heading mb-3 has-nsw-h-3-font-size\"><\/h2><\/div><\/section><section class=\"wp-block-nsw-block-section nsw-section  section-b7b29075-1189-4df8-a674-f19c50fe5ff6\" id=\"\"><style type=\"text\/css\">.section-b7b29075-1189-4df8-a674-f19c50fe5ff6 { \n\t\t\n\t\t\t\tpadding-top:70px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:14px;\n\t\t\t  \n\t\t\t }\n                         @media screen and (max-width: 991px) { .section-b7b29075-1189-4df8-a674-f19c50fe5ff6 { \n\t\t\n\t\t\t\tpadding-top:24px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:3px;\n\t\t\t  \n\t\t\t } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-7cba6274-4c86-412e-b197-8c95c1928905 .nsw-m-title-block__title, .header-7cba6274-4c86-412e-b197-8c95c1928905 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-7cba6274-4c86-412e-b197-8c95c1928905 .nsw-m-title-block__title, .header-7cba6274-4c86-412e-b197-8c95c1928905 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-7cba6274-4c86-412e-b197-8c95c1928905 -h2 -ph3 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">WHY PARTNER WITH SII<\/mark> FOR SERVICENOW CSM&nbsp;<\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container nsw__asymetric-container container-f6ac3518-801a-462e-a8d8-613eba63ad5a\"><style type=\"text\/css\">.container-f6ac3518-801a-462e-a8d8-613eba63ad5a { margin-top:60px; }\n                         @media screen and (max-width: 991px) { .container-f6ac3518-801a-462e-a8d8-613eba63ad5a { margin-top:30px; } }<\/style><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h2 class=\"wp-block-heading mb-3 has-nsw-h-3-font-size\">ServiceNow Partner&nbsp;<\/h2>\n\n<p>Sii has strong ServiceNow partnerships in Poland, Sweden, Denmark, Switzerland, Austria, Germany, the UK, and the USA. These alliances prove our capability to implement CSM projects worldwide \u2013 and reduce resolution times by up to 80% for multinational energy and IT service providers.&nbsp;<\/p>\n\n<h2 class=\"wp-block-heading mb-3 has-nsw-h-3-font-size\">50+ certified experts&nbsp;<\/h2>\n\n<p>Our 50+ ServiceNow experts come from diverse industries, ensuring that your CSM deployment is tailored to real business needs. With flexible engagement models, we can scale quickly \u2013 to deliver measurable improvements in as little as a few weeks.&nbsp;<\/p>\n\n<h2 class=\"wp-block-heading mb-3 has-nsw-h-3-font-size\">Custom solutions&nbsp;<\/h2>\n\n<p>We integrate ServiceNow CSM with other key systems in any IT landscape \u2013 from ERPs to in-house platforms. We cover consulting, configuration, training, and ongoing support \u2013 so you get a reliable partner for every phase of digital transformation.&nbsp;<\/p><\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:4%\"><\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"823\" height=\"516\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2025\/04\/ServiceNow_whyPartner_3.jpg\" alt=\"\" class=\"wp-image-117999\" style=\"object-fit:cover\" srcset=\"https:\/\/sii.pl\/wp-content\/uploads\/2025\/04\/ServiceNow_whyPartner_3.jpg 823w, https:\/\/sii.pl\/wp-content\/uploads\/2025\/04\/ServiceNow_whyPartner_3-400x251.jpg 400w, https:\/\/sii.pl\/wp-content\/uploads\/2025\/04\/ServiceNow_whyPartner_3-768x482.jpg 768w\" sizes=\"(max-width: 823px) 100vw, 823px\" \/><\/figure><\/div><\/div><\/div><\/section><section class=\"wp-block-nsw-block-section nsw-section  section-0486f180-e731-4a9b-aafa-d8cfc905fcba\" id=\"\"><style type=\"text\/css\">.section-0486f180-e731-4a9b-aafa-d8cfc905fcba { \n\t\t\n\t\t\t\tpadding-top:68px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:72px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tbackground:#F5F9FE;\n\t\t\t  \n\t\t\t }\n                         @media screen and (max-width: 991px) { .section-0486f180-e731-4a9b-aafa-d8cfc905fcba { \n\t\t\n\t\t\t\tpadding-top:25px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:16px;\n\t\t\t  \n\t\t\t } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-48a4fc0d-d20c-472c-b485-35b7bf9cd562 .nsw-m-title-block__title, .header-48a4fc0d-d20c-472c-b485-35b7bf9cd562 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-48a4fc0d-d20c-472c-b485-35b7bf9cd562 .nsw-m-title-block__title, .header-48a4fc0d-d20c-472c-b485-35b7bf9cd562 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-48a4fc0d-d20c-472c-b485-35b7bf9cd562 -h2 -uppercase -p1 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">SERVICENOW CSM<\/mark> CASE STUDIES<\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-e38878ae-47a6-45fa-b9b9-b37df416add1\"><style type=\"text\/css\">.container-e38878ae-47a6-45fa-b9b9-b37df416add1 { margin-top:90px; }\n                         @media screen and (max-width: 991px) { .container-e38878ae-47a6-45fa-b9b9-b37df416add1 { margin-top:20px; } }<\/style><div class=\"nsw-o-cards-extender\">\n    <div class=\"nsw-o-slider nsw-o-slider__big  js-slider js-slider-fade-on-desktop js-slider-center js-slider-sync_1778685199542  -visibleArrowsOnMobile\">\n        <div class=\"nsw-o-slider__navigation  u-hidden-on-desktop\">\n            <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__prev  u-hidden-on-desktop js-slide-prev\" >\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M 19.03125 4.28125 L 8.03125 15.28125 L 7.34375 16 L 8.03125 16.71875 L 19.03125 27.71875 L 20.46875 26.28125 L 10.1875 16 L 20.46875 5.71875 Z\"\/><\/svg>\n\n    <\/button>\n            <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__next  u-hidden-on-desktop js-slide-next\" >\n      <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 32 32\" id=\"angle-right\">\n    <title>angle-right<\/title>\n    <path d=\"M12.969 4.281l11 11 .688.719-.688.719-11 11-1.438-1.438L21.812 16 11.531 5.719z\"><\/path>\n  <\/svg>\n\n    <\/button>\n        <\/div>\n        <div class=\"nsw-o-slider__box \">\n            <div class=\"nsw-o-slider__content js-carousel-movies-large js-carousel \">\n                                                            <div class=\"nsw-o-slider__content__item  big-slide d-flex flex-column flex-lg-row\">\n                            <div class=\"cnt\">\n                                                                    <div class=\"logo\">\n                                        <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/12\/Vestas_logo.png\" alt=\"Reduced ticket resolution for global energy provider  \" \/>\n                                    <\/div>\n                                                                                                     <h3 class=\"title\">Reduced ticket resolution for global energy provider  <\/h3>\n                                                                                                    <div class=\"desc\">\n                                        The largest wind turbine manufacturer worldwide \u2013 serving 70+ countries with over 29 000 employees \u2013 needed a swift and reliable ServiceNow environment to improve its global operations. By taking over platform management and implementing tight SLAs, Sii provided 5x faster ticket resolution and eradicated persistent SAP and password issues. Our team also performed biannual platform upgrades to deliver compliance with standards, while monitoring logs, performance, and licenses. With flexible support ready to adapt to demand peaks, the company\u2019s user satisfaction increased. \n                                    <\/div>\n                                                                                                <ul class=\"chips\">\n                                                                <\/ul>\n                            <\/div>\n                            <div class=\"img-box\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/12\/Vestas_graphic.jpg\" alt=\"Reduced ticket resolution for global energy provider  \" \/>\n                                                                                            <\/div>\n                        <\/div>\n                                                                                <div class=\"nsw-o-slider__content__item  big-slide d-flex flex-column flex-lg-row\">\n                            <div class=\"cnt\">\n                                                                    <div class=\"logo\">\n                                        <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/12\/Advania_logo.png\" alt=\"Upgraded IT and Customer Service Management  \" \/>\n                                    <\/div>\n                                                                                                     <h3 class=\"title\">Upgraded IT and Customer Service Management  <\/h3>\n                                                                                                    <div class=\"desc\">\n                                        Iceland\u2019s largest IT service corporation \u2013 ranked 9th in the Nordics \u2013 sought to deploy ServiceNow from scratch. They needed a robust domain separation to cater to multiple customer segments and external suppliers. Sii\u2019s help included IT Service Management, Customer Service Management, and Agile-based Project Portfolio Management modules to deliver project execution across 67 products and 61 teams (with over 850 sprints). We added dedicated workspaces for CSM and ITSM, along with an Employee Center and Customer Portal to improve communication. The client gained full financial control over projects, upgraded support efficiency, and got a platform ready for regular version upgrades.  \n                                    <\/div>\n                                                                                                <ul class=\"chips\">\n                                                                <\/ul>\n                            <\/div>\n                            <div class=\"img-box\">\n                                                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/12\/Advania_graphic-1.jpg\" alt=\"Upgraded IT and Customer Service Management  \" \/>\n                                                                                            <\/div>\n                        <\/div>\n                                                <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"nsw-o-slider nsw-o-slider__small  js-slider  js-slider-sync_1778685199542 js-slider-revert-first js-focusNextOnSelect js-slider-custom-dots   u-hidden-on-mobile\">\n        <div class=\"nsw-o-slider__box\">\n            <div class=\"nsw-o-slider__content js-carousel-movies-small js-carousel\">\n                                                            <div  class=\"sii-o-slider__content__item  small-slide u-background-color-invert\">\n                                                            <div class=\"logo\">\n                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/12\/Vestas_logo.png\" alt=\"Reduced ticket resolution for global energy provider  \" \/>\n                                <\/div>\n                                                                    <div class=\"desc\">\n                                        Reduced ticket resolution for global energy provider  \n                                    <\/div>\n                                                                                    <\/div>\n                                                                                <div  class=\"sii-o-slider__content__item  small-slide u-background-color-invert\">\n                                                            <div class=\"logo\">\n                                    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/12\/Advania_logo.png\" alt=\"Upgraded IT and Customer Service Management  \" \/>\n                                <\/div>\n                                                                    <div class=\"desc\">\n                                        Upgraded IT and Customer Service Management  \n                                    <\/div>\n                                                                                    <\/div>\n                                                <\/div>\n        <\/div>\n    <\/div>\n\n<\/div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer u-hidden-on-mobile\"><\/div>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer u-hidden-on-desktop\"><\/div>\n\n<div class=\"wp-block-buttons u-hidden-on-mobile is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button is-style-nsw-outline-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sii.pl\/en\/case-studies\/\">See all case studies<\/a><\/div><\/div>\n\n<div class=\"wp-block-buttons u-hidden-on-desktop is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button is-style-nsw-outline-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sii.pl\/en\/case-studies\/\">See all case studies<\/a><\/div><\/div><\/div><\/section><section class=\"wp-block-nsw-block-section nsw-section  section-394028bb-4e69-491b-9539-93fae596202e\" id=\"\"><style type=\"text\/css\">.section-394028bb-4e69-491b-9539-93fae596202e { \n\t\t\n\t\t\t\tpadding-top:69px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:80px;\n\t\t\t  \n\t\t\t }\n                         @media screen and (max-width: 991px) { .section-394028bb-4e69-491b-9539-93fae596202e { \n\t\t\n\t\t\t\tpadding-top:24px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:22px;\n\t\t\t  \n\t\t\t } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-f13df497-f203-47fa-ad63-caddba67f550 .nsw-m-title-block__title, .header-f13df497-f203-47fa-ad63-caddba67f550 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-f13df497-f203-47fa-ad63-caddba67f550 .nsw-m-title-block__title, .header-f13df497-f203-47fa-ad63-caddba67f550 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-f13df497-f203-47fa-ad63-caddba67f550 -h2 -p1 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \">BENEFIT FROM OUR <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">END-TO-END SERVICES&nbsp;<\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \">Our step-by-step approach\u00a0<\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-b9b10972-c60b-45df-96ac-087a5ae24c04\"><style type=\"text\/css\">.container-b9b10972-c60b-45df-96ac-087a5ae24c04 { margin-top:60px; }\n                         @media screen and (max-width: 991px) { .container-b9b10972-c60b-45df-96ac-087a5ae24c04 { margin-top:20px; } }<\/style><style>\n    .editor-styles-wrapper .nsw-o-expanded-slider__item img {\n        height: 100%;\n        z-index: 0;\n    }\n    .editor-styles-wrapper .nsw-o-expanded-slider__item a:hover {\n        text-decoration: none!important;\n    }\n<\/style>\n\n    <div class=\"nsw-o-expanded-slider  d-flex align-items-center flex-column flex-lg-row js-accordion js-oneOpen js-accordion-autoplay js-noScroll   -number -image-default\"  data-accordion-autoplay-speed=\"6000\" >\n                                        <button class=\"nsw-o-expanded-slider__item js-accordion-item js-accordion-header active\">\n                                            <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/01seo.jpg\" alt=\"\">\n                                                                            <div class=\"nsw-o-expanded-slider__details d-flex flex-column js-accordion-body\">\n                                                                                    <span class=\"nsw-o-expanded-slider__number u-color-nswc-invert\">01<\/span>\n                                                                                <h3 class=\"u-color-nswc-invert u-font-bold\"> <span>01<\/span> <span class=\"u-font-bold\">Get Started <\/span> <\/h3>\n                                        <p class=\"u-color-nswc-invert\"><\/p>\n                                                                                    <ul>\n                                                                                                    <li class=\"u-color-nswc-invert\">Align your organization\u2019s outcomes with clear, expected value. <\/li>\n                                                                                                    <li class=\"u-color-nswc-invert\">Review technical governance, IT policies, and processes. <\/li>\n                                                                                                    <li class=\"u-color-nswc-invert\">Assess people, processes, and tech readiness for a smooth implementation. <\/li>\n                                                                                                    <li class=\"u-color-nswc-invert\">Focus on user experience to deliver top satisfaction and business alignment. <\/li>\n                                                                                            <\/ul>\n                                                                                                                                                                                                        <\/div>\n                                                    <\/button>\n                                                <button class=\"nsw-o-expanded-slider__item js-accordion-item js-accordion-header \">\n                                            <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/02seo.jpg\" alt=\"\">\n                                                                            <div class=\"nsw-o-expanded-slider__details d-flex flex-column js-accordion-body\">\n                                                                                    <span class=\"nsw-o-expanded-slider__number u-color-nswc-invert\">02<\/span>\n                                                                                <h3 class=\"u-color-nswc-invert u-font-bold\"> <span>02<\/span> <span class=\"u-font-bold\">Initiate <\/span> <\/h3>\n                                        <p class=\"u-color-nswc-invert\"><\/p>\n                                                                                    <ul>\n                                                                                                    <li class=\"u-color-nswc-invert\">Define specific business objectives and identify the scope. <\/li>\n                                                                                                    <li class=\"u-color-nswc-invert\">Establish project governance and assemble the delivery team. <\/li>\n                                                                                                    <li class=\"u-color-nswc-invert\">Officially kick off the ServiceNow CSM project, aligning all stakeholders. <\/li>\n                                                                                            <\/ul>\n                                                                                                                                                                                                        <\/div>\n                                                    <\/button>\n                                                <button class=\"nsw-o-expanded-slider__item js-accordion-item js-accordion-header \">\n                                            <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Wdrozenie_integracja.jpg\" alt=\"\">\n                                                                            <div class=\"nsw-o-expanded-slider__details d-flex flex-column js-accordion-body\">\n                                                                                    <span class=\"nsw-o-expanded-slider__number u-color-nswc-invert\">03<\/span>\n                                                                                <h3 class=\"u-color-nswc-invert u-font-bold\"> <span>03<\/span> <span class=\"u-font-bold\">Plan <\/span> <\/h3>\n                                        <p class=\"u-color-nswc-invert\"><\/p>\n                                                                                    <ul>\n                                                                                                    <li class=\"u-color-nswc-invert\">Document requirements in detail, clarifying features, workflows, and apps needed. <\/li>\n                                                                                                    <li class=\"u-color-nswc-invert\">Design the solution architecture on the Now platform, to map how tasks flow. <\/li>\n                                                                                                    <li class=\"u-color-nswc-invert\">Develop a prototype to test functionality early and refine user experience. <\/li>\n                                                                                            <\/ul>\n                                                                                                                                                                                                        <\/div>\n                                                    <\/button>\n                                                <button class=\"nsw-o-expanded-slider__item js-accordion-item js-accordion-header \">\n                                            <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/03seo.jpg\" alt=\"\">\n                                                                            <div class=\"nsw-o-expanded-slider__details d-flex flex-column js-accordion-body\">\n                                                                                    <span class=\"nsw-o-expanded-slider__number u-color-nswc-invert\">04<\/span>\n                                                                                <h3 class=\"u-color-nswc-invert u-font-bold\"> <span>04<\/span> <span class=\"u-font-bold\">Execute <\/span> <\/h3>\n                                        <p class=\"u-color-nswc-invert\"><\/p>\n                                                                                    <ul>\n                                                                                                    <li class=\"u-color-nswc-invert\">Employ agile scrum sprints to deliver features iteratively. <\/li>\n                                                                                                    <li class=\"u-color-nswc-invert\">Set up processes for incident handling, requests, and ongoing service management. <\/li>\n                                                                                                    <li class=\"u-color-nswc-invert\">Create a test strategy, to provide thorough system checks and user acceptance. <\/li>\n                                                                                            <\/ul>\n                                                                                                                                                                                                        <\/div>\n                                                    <\/button>\n                                                <button class=\"nsw-o-expanded-slider__item js-accordion-item js-accordion-header \">\n                                            <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/05seo.jpg\" alt=\"\">\n                                                                            <div class=\"nsw-o-expanded-slider__details d-flex flex-column js-accordion-body\">\n                                                                                    <span class=\"nsw-o-expanded-slider__number u-color-nswc-invert\">05<\/span>\n                                                                                <h3 class=\"u-color-nswc-invert u-font-bold\"> <span>05<\/span> <span class=\"u-font-bold\">Deliver <\/span> <\/h3>\n                                        <p class=\"u-color-nswc-invert\"><\/p>\n                                                                                    <ul>\n                                                                                                    <li class=\"u-color-nswc-invert\">Roll out the go-live plan, to keep everyone informed of milestones and potential challenges. <\/li>\n                                                                                                    <li class=\"u-color-nswc-invert\">Showcase measurable benefits, so stakeholders see immediate wins. <\/li>\n                                                                                                    <li class=\"u-color-nswc-invert\">Confirm that configured functionalities truly support your customers\u2019 experiences. <\/li>\n                                                                                            <\/ul>\n                                                                                                                                                                                                        <\/div>\n                                                    <\/button>\n                                                <button class=\"nsw-o-expanded-slider__item js-accordion-item js-accordion-header \">\n                                            <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/08\/Monitorowanie_wykrywanie.jpg\" alt=\"\">\n                                                                            <div class=\"nsw-o-expanded-slider__details d-flex flex-column js-accordion-body\">\n                                                                                    <span class=\"nsw-o-expanded-slider__number u-color-nswc-invert\">06<\/span>\n                                                                                <h3 class=\"u-color-nswc-invert u-font-bold\"> <span>06<\/span> <span class=\"u-font-bold\">Close <\/span> <\/h3>\n                                        <p class=\"u-color-nswc-invert\"><\/p>\n                                                                                    <ul>\n                                                                                                    <li class=\"u-color-nswc-invert\">Finalize the project and transition to the next phase to validate business value. <\/li>\n                                                                                                    <li class=\"u-color-nswc-invert\">Transfer knowledge, documentation, and operational support materials to your in-house team. <\/li>\n                                                                                                    <li class=\"u-color-nswc-invert\">Offer a Hypercare window, to make sure your system adoption goes smoothly. <\/li>\n                                                                                            <\/ul>\n                                                                                                                                                                                                        <\/div>\n                                                    <\/button>\n                        <\/div><\/div><\/section><section class=\"wp-block-nsw-block-section nsw-section  section-f226c057-f432-48ee-ac90-ffe6a7e19220\" id=\"\"><style type=\"text\/css\">.section-f226c057-f432-48ee-ac90-ffe6a7e19220 { \n\t\t\n\t\t\t\tpadding-top:70px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:80px;\n\t\t\t  \n\t\t\t }\n                         @media screen and (max-width: 991px) { .section-f226c057-f432-48ee-ac90-ffe6a7e19220 { \n\t\t\n\t\t\t\tpadding-top:24px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:0px;\n\t\t\t  \n\t\t\t } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-7fe7b8d4-cebb-46c6-87ff-34045aac3256 .nsw-m-title-block__title, .header-7fe7b8d4-cebb-46c6-87ff-34045aac3256 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-7fe7b8d4-cebb-46c6-87ff-34045aac3256 .nsw-m-title-block__title, .header-7fe7b8d4-cebb-46c6-87ff-34045aac3256 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-7fe7b8d4-cebb-46c6-87ff-34045aac3256 -h2 -uppercase -p1 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \">Servicenow CSM <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">NEWS &amp; PROJECTS<\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \"><\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-3dc67d0e-ef8e-45d8-a2f4-60887e17cb3b\"><style type=\"text\/css\">.container-3dc67d0e-ef8e-45d8-a2f4-60887e17cb3b { margin-top:56px; }\n                         @media screen and (max-width: 991px) { .container-3dc67d0e-ef8e-45d8-a2f4-60887e17cb3b { margin-top:20px; } }<\/style><style>\n    .editor-styles-wrapper .nsw-o-insight-grid .nsw-o-slider__content .nsw-o-insight-grid__slide{\n        display: none!important;\n    }\n    .editor-styles-wrapper .nsw-o-insight-grid .nsw-o-slider__content .nsw-o-insight-grid__slide:first-child{\n        display: flex!important;\n    }\n<\/style>\n\n    <div class=\"nsw-o-insight-grid\">\n    <div class=\"nsw-o-slider  js-slider js-slider-center js-slider-show_1 js-slider-custom-dots js-slider-custom-dots-append u-hidden-on-mobile\">\n        <div class=\"nsw-o-slider__navigation \">\n            <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__prev js-slide-prev\" >\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M 19.03125 4.28125 L 8.03125 15.28125 L 7.34375 16 L 8.03125 16.71875 L 19.03125 27.71875 L 20.46875 26.28125 L 10.1875 16 L 20.46875 5.71875 Z\"\/><\/svg>\n\n    <\/button>\n            <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__next js-slide-next\" >\n      <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 32 32\" id=\"angle-right\">\n    <title>angle-right<\/title>\n    <path d=\"M12.969 4.281l11 11 .688.719-.688.719-11 11-1.438-1.438L21.812 16 11.531 5.719z\"><\/path>\n  <\/svg>\n\n    <\/button>\n        <\/div>\n        <div class=\"nsw-o-slider__box\">\n            <div class=\"nsw-o-slider__content  js-carousel\">\n                                                       <div class=\"sii-o-slider__content__item  nsw-o-insight-grid__slide  d-flex flex-column flex-lg-row\">\n                       <div class=\"nsw-o-insight-grid__col-big d-flex\">\n                           <div class=\"nsw-o-insight-grid__card\">\n    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2026\/03\/1920x740_PRESS-ROOM-ARTICLE-ServiceNow-w-Nordykach-1.jpg\" alt=\"Strategic ServiceNow\u00a0growth.\u00a0Sii\u00a0Poland\u00a0extends\u00a0full-scale\u00a0partnership to the Nordic\u00a0region\u00a0\" \/>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Strategic ServiceNow\u00a0growth.\u00a0Sii\u00a0Poland\u00a0extends\u00a0full-scale\u00a0partnership to the Nordic\u00a0region\u00a0<\/h3>\n          <a href=\"https:\/\/sii.pl\/en\/news-feed\/strategic-servicenow-growth-sii-poland-extends-full-scale-partnership-to-the-nordic-region\/\" class=\"u-color-invert \">Read more<\/a>\n     <\/div>\n<\/div>\n                       <\/div>\n                                           \n                        \n                                                                                                             <div class=\"nsw-o-insight-grid__col-small d-flex flex-column\">\n                        \n                                                        <div class=\"nsw-o-insight-grid__card\">\n    <img decoding=\"async\" src=\"https:\/\/sii.pl\/blog\/wp-content\/uploads\/2026\/01\/Call-center.jpg\" alt=\"ServiceNow and SLA\" \/>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">ServiceNow and SLA<\/h3>\n          <a href=\"https:\/\/sii.pl\/blog\/en\/servicenow-and-sla\/\" class=\"u-color-invert \">Read more<\/a>\n     <\/div>\n<\/div>\n                         \n                                                                                     \n                                                        <div class=\"nsw-o-insight-grid__card\">\n    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/07\/pressroom_1920x840-1.png\" alt=\"Expanding beyond Europe. Learn more about Sii Poland&amp;#8217;s global partnership with ServiceNow\u00a0\" \/>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Expanding beyond Europe. Learn more about Sii Poland&#8217;s global partnership with ServiceNow\u00a0<\/h3>\n          <a href=\"https:\/\/sii.pl\/en\/news-feed\/expanding-beyond-europe-learn-more-about-sii-polands-global-partnership-with-servicenow\/\" class=\"u-color-invert \">Read more<\/a>\n     <\/div>\n<\/div>\n                         \n                                                 <\/div><\/div>\n                                                                               <div class=\"sii-o-slider__content__item  nsw-o-insight-grid__slide  d-flex flex-column flex-lg-row\">\n                       <div class=\"nsw-o-insight-grid__col-big d-flex\">\n                           <div class=\"nsw-o-insight-grid__card\">\n    <img decoding=\"async\" src=\"https:\/\/sii.pl\/blog\/wp-content\/uploads\/2025\/10\/ServiceNow-update.jpg\" alt=\"Selected aspects of the Now Assist solution \u2013 why is it worth your attention?\" \/>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Selected aspects of the Now Assist solution \u2013 why is it worth your attention?<\/h3>\n          <a href=\"https:\/\/sii.pl\/blog\/en\/selected-aspects-of-the-now-assist-solution-why-is-it-worth-your-attention\/\" class=\"u-color-invert \">Read more<\/a>\n     <\/div>\n<\/div>\n                       <\/div>\n                                           \n                        \n                                                                                                             <div class=\"nsw-o-insight-grid__col-small d-flex flex-column\">\n                        \n                                                        <div class=\"nsw-o-insight-grid__card\">\n    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2022\/03\/cover-standard-charted.jpg\" alt=\"Can relocation during lockdown be successful? Check how Sii Poland took up the challenge and moved the international bank to a new headquarters\" \/>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Can relocation during lockdown be successful? Check how Sii Poland took up the challenge and moved the international bank to a new headquarters<\/h3>\n          <a href=\"https:\/\/sii.pl\/en\/news-feed\/can-relocation-during-lockdown-be-successful-check-how-sii-poland-took-up-the-challenge-and-moved-the-international-bank-to-a-new-headquarters\/\" class=\"u-color-invert \">Read more<\/a>\n     <\/div>\n<\/div>\n                         \n                                                                                     \n                                                        <div class=\"nsw-o-insight-grid__card\">\n    <img decoding=\"async\" src=\"https:\/\/sii.pl\/blog\/wp-content\/uploads\/2025\/07\/Team-7.jpg\" alt=\"Understanding the Now Create framework: Structure, advantages, and common pitfalls\" \/>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Understanding the Now Create framework: Structure, advantages, and common pitfalls<\/h3>\n          <a href=\"https:\/\/sii.pl\/blog\/en\/understanding-the-now-create-framework-structure-advantages-and-common-pitfalls\/\" class=\"u-color-invert \">Read more<\/a>\n     <\/div>\n<\/div>\n                         \n                                                 <\/div><\/div>\n                                        \n                \n            <\/div>\n\n            <div class=\"nsw-o-slider__dots js-slider-custom-dots-append-container \">\n            <\/div>\n\n        <\/div>\n    <\/div>\n\n    <div class=\"nsw-o-slider nsw-o-insight-grid__slider-mobile  js-slider js-slider-center js-slider-show-mobile_2 -visibleArrowsOnMobile u-hidden-on-desktop\">\n        <div class=\"nsw-o-slider__navigation  u-hidden-on-desktop\">\n            <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__prev  u-hidden-on-desktop js-slide-prev\" >\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M 19.03125 4.28125 L 8.03125 15.28125 L 7.34375 16 L 8.03125 16.71875 L 19.03125 27.71875 L 20.46875 26.28125 L 10.1875 16 L 20.46875 5.71875 Z\"\/><\/svg>\n\n    <\/button>\n            <button  class=\"nsw-a-icon-button -transparent nsw-o-slider__next  u-hidden-on-desktop js-slide-next\" >\n      <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 32 32\" id=\"angle-right\">\n    <title>angle-right<\/title>\n    <path d=\"M12.969 4.281l11 11 .688.719-.688.719-11 11-1.438-1.438L21.812 16 11.531 5.719z\"><\/path>\n  <\/svg>\n\n    <\/button>\n        <\/div>\n        <div class=\"nsw-o-slider__box\">\n            <div class=\"nsw-o-slider__content  js-carousel\">\n                                    <div class=\"nsw-o-insight-grid__card\">\n    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2026\/03\/1920x740_PRESS-ROOM-ARTICLE-ServiceNow-w-Nordykach-1.jpg\" alt=\"Strategic ServiceNow\u00a0growth.\u00a0Sii\u00a0Poland\u00a0extends\u00a0full-scale\u00a0partnership to the Nordic\u00a0region\u00a0\" \/>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Strategic ServiceNow\u00a0growth.\u00a0Sii\u00a0Poland\u00a0extends\u00a0full-scale\u00a0partnership to the Nordic\u00a0region\u00a0<\/h3>\n          <a href=\"https:\/\/sii.pl\/en\/news-feed\/strategic-servicenow-growth-sii-poland-extends-full-scale-partnership-to-the-nordic-region\/\" class=\"u-color-invert \">Read more<\/a>\n     <\/div>\n<\/div>\n                                    <div class=\"nsw-o-insight-grid__card\">\n    <img decoding=\"async\" src=\"https:\/\/sii.pl\/blog\/wp-content\/uploads\/2026\/01\/Call-center.jpg\" alt=\"ServiceNow and SLA\" \/>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">ServiceNow and SLA<\/h3>\n          <a href=\"https:\/\/sii.pl\/blog\/en\/servicenow-and-sla\/\" class=\"u-color-invert \">Read more<\/a>\n     <\/div>\n<\/div>\n                                    <div class=\"nsw-o-insight-grid__card\">\n    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/07\/pressroom_1920x840-1.png\" alt=\"Expanding beyond Europe. Learn more about Sii Poland&amp;#8217;s global partnership with ServiceNow\u00a0\" \/>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Expanding beyond Europe. Learn more about Sii Poland&#8217;s global partnership with ServiceNow\u00a0<\/h3>\n          <a href=\"https:\/\/sii.pl\/en\/news-feed\/expanding-beyond-europe-learn-more-about-sii-polands-global-partnership-with-servicenow\/\" class=\"u-color-invert \">Read more<\/a>\n     <\/div>\n<\/div>\n                                    <div class=\"nsw-o-insight-grid__card\">\n    <img decoding=\"async\" src=\"https:\/\/sii.pl\/blog\/wp-content\/uploads\/2025\/10\/ServiceNow-update.jpg\" alt=\"Selected aspects of the Now Assist solution \u2013 why is it worth your attention?\" \/>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Selected aspects of the Now Assist solution \u2013 why is it worth your attention?<\/h3>\n          <a href=\"https:\/\/sii.pl\/blog\/en\/selected-aspects-of-the-now-assist-solution-why-is-it-worth-your-attention\/\" class=\"u-color-invert \">Read more<\/a>\n     <\/div>\n<\/div>\n                                    <div class=\"nsw-o-insight-grid__card\">\n    <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2022\/03\/cover-standard-charted.jpg\" alt=\"Can relocation during lockdown be successful? Check how Sii Poland took up the challenge and moved the international bank to a new headquarters\" \/>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Can relocation during lockdown be successful? Check how Sii Poland took up the challenge and moved the international bank to a new headquarters<\/h3>\n          <a href=\"https:\/\/sii.pl\/en\/news-feed\/can-relocation-during-lockdown-be-successful-check-how-sii-poland-took-up-the-challenge-and-moved-the-international-bank-to-a-new-headquarters\/\" class=\"u-color-invert \">Read more<\/a>\n     <\/div>\n<\/div>\n                                    <div class=\"nsw-o-insight-grid__card\">\n    <img decoding=\"async\" src=\"https:\/\/sii.pl\/blog\/wp-content\/uploads\/2025\/07\/Team-7.jpg\" alt=\"Understanding the Now Create framework: Structure, advantages, and common pitfalls\" \/>\n     <div class=\"desc\">\n          <h3  class=\"u-color-invert\">Understanding the Now Create framework: Structure, advantages, and common pitfalls<\/h3>\n          <a href=\"https:\/\/sii.pl\/blog\/en\/understanding-the-now-create-framework-structure-advantages-and-common-pitfalls\/\" class=\"u-color-invert \">Read more<\/a>\n     <\/div>\n<\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div><\/div><\/section><section class=\"wp-block-nsw-block-section nsw-section  section-7c8178b1-925b-47d6-ad31-d55aaefa3258\" id=\"\"><style type=\"text\/css\">.section-7c8178b1-925b-47d6-ad31-d55aaefa3258 { \n\t\t\n\t\t\t\tpadding-top:70px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:82px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tbackground:#F5F9FE;\n\t\t\t  \n\t\t\t }\n                         @media screen and (max-width: 991px) { .section-7c8178b1-925b-47d6-ad31-d55aaefa3258 { \n\t\t\n\t\t\t\tpadding-top:23px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:32px;\n\t\t\t  \n\t\t\t } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-cc4b0d37-b63f-4a97-b7c9-d0047d0af506 .nsw-m-title-block__title, .header-cc4b0d37-b63f-4a97-b7c9-d0047d0af506 .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-cc4b0d37-b63f-4a97-b7c9-d0047d0af506 .nsw-m-title-block__title, .header-cc4b0d37-b63f-4a97-b7c9-d0047d0af506 .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-cc4b0d37-b63f-4a97-b7c9-d0047d0af506 -h2 -p1 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-nswc-gradient-color\">WHAT YOU NEED TO KNOW&nbsp;<\/mark><\/h2><p class=\"nsw-m-title-block__subtitle \">Read out FAQ<\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-667219ec-af2b-4da5-b175-31b16fd82425\"><style type=\"text\/css\">.container-667219ec-af2b-4da5-b175-31b16fd82425 { margin-top:40px; }\n                         @media screen and (max-width: 991px) { .container-667219ec-af2b-4da5-b175-31b16fd82425 { margin-top:20px; } }<\/style><div class=\"nsw-o-content-accordion js-accordion js-oneOpen js-noScroll  js-show-more-opacity-container nsw-o-content-accordion--read-more \">\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  \">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">1.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        What is ServiceNow CSM, and how does it improve customer service? \n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p><span class=\"TextRun SCXW16753100 BCX8\" lang=\"PL\" xml:lang=\"PL\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW16753100 BCX8\">ServiceNow Customer Service Management (CSM) is a solution that unifies case management, omnichannel support, and workflow automation. It helps you deliver faster resolutions, upgraded processes, and a better customer experience. By centralizing information and connecting teams on the Now Platform, you reduce escalations, improve agent productivity, and boost satisfaction rates.<\/span><\/span><span class=\"EOP SCXW16753100 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:360,&quot;335559739&quot;:120,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  \">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">2.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        How does ServiceNow CSM handle omnichannel support? \n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <div class=\"flex-shrink-0 flex flex-col relative items-end\">\n<div class=\"pt-0\">\n<div class=\"gizmo-bot-avatar flex h-8 w-8 items-center justify-center overflow-hidden rounded-full\">\n<div class=\"relative p-1 rounded-sm flex items-center justify-center bg-token-main-surface-primary text-token-text-primary h-8 w-8\"><span class=\"TextRun SCXW24229339 BCX8\" lang=\"PL\" xml:lang=\"PL\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW24229339 BCX8\">Omnichannel support in ServiceNow CSM integrates phone, email, chat, social media, and in-person interactions into a single interface. This approach guarantees that customers can reach you through their preferred channel, while agents view all communications in one workspace. The result is a more consistent user experience and a faster resolution time.<\/span><\/span><span class=\"EOP SCXW24229339 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:360,&quot;335559739&quot;:120,&quot;335559740&quot;:360}\">\u00a0<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  \">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">3.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Why is the Agent Workspace so crucial in ServiceNow CSM? \n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p><span class=\"TextRun SCXW246049823 BCX8\" lang=\"PL\" xml:lang=\"PL\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW246049823 BCX8\">The Agent Workspace consolidates customer data, relevant knowledge articles, and SLA-driven tasks into a single view. Agents can quickly access case details, update records, and collaborate across departments. This convenient access reduces resolution times and errors,\u00a0 and delivers higher-quality support.<\/span><\/span><span class=\"EOP SCXW246049823 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:360,&quot;335559739&quot;:120,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  \">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">4.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        What role does generative AI (Now Assist) play in ServiceNow Customer Service Management? \n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p><span class=\"TextRun SCXW144311388 BCX8\" lang=\"PL\" xml:lang=\"PL\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW144311388 BCX8\">Now Assist uses generative AI to automate key tasks like summarizing case details or drafting resolution notes. By integrating chat context and historical data, it accelerates interactions, freeing up agents to focus on more strategic decisions. The advanced chatbot capability helps your organization handle higher ticket volumes with a high level of quality.<\/span><\/span><span class=\"EOP SCXW144311388 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:360,&quot;335559739&quot;:120,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  \">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">5.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Can ServiceNow Virtual Agent replace live agents entirely? \n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p><span class=\"TextRun SCXW135112070 BCX8\" lang=\"PL\" xml:lang=\"PL\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW135112070 BCX8\">ServiceNow Virtual Agent and chatbots can handle repetitive queries and routine tasks, but they\u2019re designed to augment \u2013 not replace \u2013 human agents. When difficult or sensitive issues arise, Virtual Agent transfers customers to a live support representative \u2013 to provide a personalized, empathetic touch where it matters most.<\/span><\/span><span class=\"EOP SCXW135112070 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:360,&quot;335559739&quot;:120,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">6.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        How does domain separation benefit global enterprises with multiple subsidiaries? \n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p><span class=\"TextRun SCXW75186709 BCX8\" lang=\"PL\" xml:lang=\"PL\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW75186709 BCX8\">Domain separation in ServiceNow CSM isolates data, processes, and user roles for different branches or subdivisions. This setup is essential for large-scale implementations where privacy, compliance, or unique operating models require segmented access. It guarantees each unit\u2019s workflows and data remain secure and distinct while leveraging a single, centralized platform.<\/span><\/span><span class=\"EOP SCXW75186709 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:360,&quot;335559739&quot;:120,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">7.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        How does ServiceNow CSM support knowledge management? \n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p><span class=\"TextRun SCXW56814552 BCX8\" lang=\"PL\" xml:lang=\"PL\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW56814552 BCX8\">By integrating Knowledge Articles, a Service Portal, and community platforms, ServiceNow CSM allows you to store, curate, and share relevant information across your entire organization. Agents and customers alike can quickly find answers, which speeds up resolutions, decreases incoming requests, and reduces repetitive queries.<\/span><\/span><span class=\"EOP SCXW56814552 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:360,&quot;335559739&quot;:120,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">8.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        What reporting features does ServiceNow Customer Service Management offer? \n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p><span class=\"TextRun SCXW225641618 BCX8\" lang=\"PL\" xml:lang=\"PL\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW225641618 BCX8\">ServiceNow CSM offers robust analytics and dashboards to track key metrics like ticket volume, SLA compliance, agent performance, and customer satisfaction. By closely monitoring these KPIs, organizations can identify trends, resolve bottlenecks, and continuously optimize support operations.<\/span><\/span><span class=\"EOP SCXW225641618 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:360,&quot;335559739&quot;:120,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">9.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        How complex is the ServiceNow CSM implementation process? \n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p><span class=\"TextRun SCXW259590504 BCX8\" lang=\"PL\" xml:lang=\"PL\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW259590504 BCX8\">Implementation complexity varies based on factors like existing infrastructure, third-party integrations, and the number of required workflows. With a structured approach \u2013 covering discovery, configuration, testing, and training \u2013 a typical deployment can range from a few weeks to several months. Engaging an experienced ServiceNow partner delivers\u00a0 a smooth rollout, in line with best practices.<\/span><\/span><span class=\"EOP SCXW259590504 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:360,&quot;335559739&quot;:120,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"nsw-o-content-accordion__item js-accordion-item js-accordion-read-more-item  js-opacity-hidden\">\n            <div class=\"nsw-o-content-accordion__header js-accordion-header d-flex\">\n                <span class=\"nsw-o-content-accordion__counter\">10.<\/span>\n                <div class=\"nsw-o-content-accordion__title d-flex flex-column\">\n                    <span class=\"d-flex align-items-center justify-content-between\">\n                        Why should I integrate ServiceNow CSM with other modules on the Now Platform? \n                        <div class=\"nsw-o-content-accordion__icon -plus\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M7.11111 15.1111C7.11111 15.3469 7.20476 15.573 7.37146 15.7397C7.53816 15.9064 7.76425 16 8 16C8.23575 16 8.46184 15.9064 8.62854 15.7397C8.79524 15.573 8.88889 15.3469 8.88889 15.1111V8.88889H15.1111C15.3469 8.88889 15.573 8.79524 15.7397 8.62854C15.9064 8.46184 16 8.23575 16 8C16 7.76425 15.9064 7.53816 15.7397 7.37146C15.573 7.20476 15.3469 7.11111 15.1111 7.11111H8.88889V0.888889C8.88889 0.653141 8.79524 0.427048 8.62854 0.260349C8.46184 0.0936505 8.23575 0 8 0C7.76425 0 7.53816 0.0936505 7.37146 0.260349C7.20476 0.427048 7.11111 0.653141 7.11111 0.888889V7.11111H0.888889C0.653141 7.11111 0.427048 7.20476 0.260349 7.37146C0.0936505 7.53816 0 7.76425 0 8C0 8.23575 0.0936505 8.46184 0.260349 8.62854C0.427048 8.79524 0.653141 8.88889 0.888889 8.88889H7.11111V15.1111Z\" \/>\n<\/svg>\n<\/div>\n                        <div class=\"nsw-o-content-accordion__icon -minus\"><svg width=\"16\" height=\"2\" viewBox=\"0 0 16 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Minus\">\n<path id=\"Vector\" d=\"M7.11111 1.88911H8.5H8.88889H15.1111C15.3469 1.88911 15.573 1.79546 15.7397 1.62876C15.9064 1.46206 16 1.23597 16 1.00022C16 0.764469 15.9064 0.538377 15.7397 0.371678C15.573 0.204979 15.3469 0.111328 15.1111 0.111328H8.88889L7.37146 0.11145L7.11111 0.111382L0.888889 0.111328C0.653141 0.111328 0.427049 0.204979 0.260349 0.371678C0.0936505 0.538377 0 0.764469 0 1.00022C0 1.23597 0.0936505 1.46206 0.260349 1.62876C0.427049 1.79546 0.653141 1.88911 0.888889 1.88911H7.11111Z\"\/>\n<\/g>\n<\/svg>\n<\/div>\n                    <\/span>\n                    <div class=\"nsw-o-content-accordion__content js-accordion-body\">\n                        <p><span class=\"TextRun SCXW172021680 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW172021680 BCX8\">By integrating CSM with ITSM, Field Service Management, or HR Service Delivery, you centralize data and workflows in a single system of record. This <\/span><span class=\"NormalTextRun SCXW172021680 BCX8\">synergy<\/span> <span class=\"NormalTextRun SCXW172021680 BCX8\">eliminates<\/span><span class=\"NormalTextRun SCXW172021680 BCX8\"> silos, fosters cross-department collaboration, and creates a unified user experience for both employees and customers \u2013 to maximize the return on your ServiceNow investment.<\/span><\/span><span class=\"EOP SCXW172021680 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:360,&quot;335559739&quot;:120,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n                <a  href=\"#\" class=\"nsw-a-button -link js-more-btn nsw-o-content-accordion__read-more\" target=_blank   rel=\"nofollow\" >\n        <span>Read more<\/span>\n    <\/a>\n        <a  href=\"#\" class=\"nsw-a-button -link js-less-btn nsw-o-content-accordion__read-more u-hidden\" target=_blank   rel=\"nofollow\" >\n        <span>Read less<\/span>\n    <\/a>\n    <\/div><\/div><\/section><section class=\"wp-block-nsw-block-section nsw-section  js-mobile-trigger-button_1 section-e61fc781-f6c9-4838-8455-e3343bbabf0b\" id=\"nswOfferFormBlock\"><style type=\"text\/css\">.section-e61fc781-f6c9-4838-8455-e3343bbabf0b { \n\t\t\n\t\t\t\tpadding-top:70px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:80px;\n\t\t\t  \n\t\t\t }\n                         @media screen and (max-width: 991px) { .section-e61fc781-f6c9-4838-8455-e3343bbabf0b { \n\t\t\n\t\t\t\tpadding-top:24px;\n\t\t\t  \n\t\t\t\n\t\t\n\t\t\t\tpadding-bottom:0px;\n\t\t\t  \n\t\t\t } }<\/style><div class=\"wp-block-sii-nsw-header container\"><style type=\"text\/css\">.header-33559700-4522-49b5-8249-831274c2deef .nsw-m-title-block__title, .header-33559700-4522-49b5-8249-831274c2deef .nsw-m-title-block__subtitle {  }\n                         @media screen and (max-width: 991px) { .header-33559700-4522-49b5-8249-831274c2deef .nsw-m-title-block__title, .header-33559700-4522-49b5-8249-831274c2deef .nsw-m-title-block__subtitle {  } }<\/style><header class=\"nsw-header nsw-m-title-block  header-33559700-4522-49b5-8249-831274c2deef -h2 -p1 -at0\"><span class=\"nsw-m-title-block__above-title \"><\/span><h2 class=\"nsw-m-title-block__title \">GET IN TOUCH<\/h2><p class=\"nsw-m-title-block__subtitle \">Let&#8217;s start the conversation today<\/p><\/header><\/div>\n\n<div class=\"wp-block-sii-nsw-container container container-693b1b1c-f1ee-4666-9bea-01d3da3ede53\"><style type=\"text\/css\">.container-693b1b1c-f1ee-4666-9bea-01d3da3ede53 { margin-top:50px; }\n                         @media screen and (max-width: 991px) { .container-693b1b1c-f1ee-4666-9bea-01d3da3ede53 { margin-top:0px; } }<\/style><div class=\"nsw-o-offer-contact-form\" id=\"nsw-o-offer-contact-form\">\n\n    <form id=\"nswOfferFormBlock\" name=\"form_expert_contact\" action=\"\" method=\"POST\" class=\"js-form js-form-scrollMobile\" onsubmit=\"event.preventDefault()\" novalidate>\n        <div class=\"row d-flex flex-column-reverse flex-lg-row js-form-initial\">\n            <div class=\"col-lg-10\">\n                <div class=\"nsw-o-offer-contact-form__form  d-flex flex-wrap \">\n                    <div class=\"js-hidden-inputs\"><input type=\"hidden\" name=\"correlation_id\" id=\"correlation_id\" value=\"\"><input type=\"hidden\" name=\"language_site\" id=\"language_site\" value=\"en\"><input type=\"hidden\" name=\"msd365mkttr\" id=\"msd365mkttr\" value=\"\"><input type=\"hidden\" name=\"msd365mkttrs\" id=\"msd365mkttrs\" value=\"\"><input type=\"hidden\" name=\"cd_visitorkey\" id=\"cd_visitorkey\" value=\"\"><input type=\"hidden\" name=\"additional_info\" id=\"additional_info\" value=\"{\"page_url\":\"https:\\\/\\\/sii.pl\\\/en\\\/wp-json\\\/wp\\\/v2\\\/offering-page\\\/118927\",\"expert_name\":\"Rafa\\u0142 Kwatek\",\"expert_position\":\"ServiceNow Competency Center Manager\",\"expert_image\":\"https:\\\/\\\/sii.pl\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/Expert_Rafal_Kwatek.jpg\",\"category_contact\":\"907000002\",\"industry_expert\":\"907000027\"}\"><input type=\"hidden\" name=\"page_url\" id=\"page_url\" value=\"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering-page\/118927\"><input type=\"hidden\" name=\"expert_name\" id=\"expert_name\" value=\"Rafa\u0142 Kwatek\"><input type=\"hidden\" name=\"expert_position\" id=\"expert_position\" value=\"ServiceNow Competency Center Manager\"><input type=\"hidden\" name=\"expert_image\" id=\"expert_image\" value=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/07\/Expert_Rafal_Kwatek.jpg\"><input type=\"hidden\" name=\"category_contact\" id=\"category_contact\" value=\"907000002\"><input type=\"hidden\" name=\"industry_expert\" id=\"industry_expert\" value=\"907000027\"><input type=\"hidden\" name=\"frm_xpnd\" id=\"frm_xpnd\" value=\"form_nsw_offer_contact\"><input type=\"hidden\" name=\"Source\" id=\"Source\" value=\"form_nsw_offer_contact\"><input type=\"hidden\" name=\"Site\" id=\"Site\" value=\"sii.pl\"><input type=\"hidden\" name=\"privacy_policy_delivered\" id=\"privacy_policy_delivered\" value=\"on\"><input type=\"hidden\" id=\"gclid_field\" name=\"gclid_field\" value=\"\"><\/div>\n                    <div class=\"box -credentials d-flex flex-wrap\">\n                        <label class=\"nsw-m-input-line  frow\" for=\"name\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        First name<span class=\"nsw-m-input-line__required\">*<\/span>\n            <\/span>\n        <input \n            \n            data-allowed-chars=\"\u00c5\u00c9\u00c0\u00c4\u00d6\u1e9e\u00dc\u0104\u015a\u0106\u0179\u017b\u0141\u0118\u0106\u0143\u00d3\u0105\u015b\u0107\u017a\u017c\u0142\u00f3\u0119\u0107\u0144\u00e4\u00f6\u00df\u00fc\u00e0\u00e9\u00e5&#039; \"\n            class=\"input-text required \"\n            name=\"name\"\n            id=\"name\"\n            value=\"\"\n                                        >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n            <span class=\"nsw-m-input-line__error js-require-error u-hidden\">First name is required<\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\">This field must contain only letters and special characters<\/span>\n    \n<\/label>\n                        <label class=\"nsw-m-input-line  frow\" for=\"surname\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        Surname<span class=\"nsw-m-input-line__required\">*<\/span>\n            <\/span>\n        <input \n            \n            data-allowed-chars=\"\u00c5\u00c9\u00c0\u00c4\u00d6\u1e9e\u00dc\u0104\u015a\u0106\u0179\u017b\u0141\u0118\u0106\u0143\u00d3\u0105\u015b\u0107\u017a\u017c\u0142\u00f3\u0119\u0107\u0144\u00e4\u00f6\u00df\u00fc\u00e0\u00e9\u00e5&#039; -\"\n            class=\"input-text required \"\n            name=\"surname\"\n            id=\"surname\"\n            value=\"\"\n                                        >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n            <span class=\"nsw-m-input-line__error js-require-error u-hidden\">Surname is required<\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\">This field must contain only letters and special characters<\/span>\n    \n<\/label>\n                        <div class=\"frow\">\n                            <label class=\"nsw-m-input-line  \" for=\"email\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        E-mail<span class=\"nsw-m-input-line__required\">*<\/span>\n            <\/span>\n        <input \n            type=email\n            data-allowed-chars=\"\"\n            class=\"input-text required js-mail-auto-complete\"\n            name=\"email\"\n            id=\"email\"\n            value=\"\"\n                                        >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n            <span class=\"nsw-m-input-line__error js-require-error u-hidden\">E-mail address is required<\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\">Please enter a valid email address<\/span>\n    \n<\/label>\n                        <\/div>\n                        <label class=\"nsw-m-input-line  frow\" for=\"phone\">\n    <span class=\"nsw-m-input-line__label d-block\">\n        Phone number    <\/span>\n        <input \n            type=tel\n            data-allowed-chars=\"\"\n            class=\"input-text  \"\n            name=\"phone\"\n            id=\"phone\"\n            value=\"\"\n                                                    maxlength=\"14\"\n                >\n    <span class=\"nsw-m-input-line__helper-text\"><\/span>\n        <span class=\"nsw-m-input-line__error js-format-error u-hidden\">Please enter a valid phone number<\/span>\n    \n<\/label>\n                    <\/div>\n                    <div class=\"box\">\n                                                <p class=\"nsw-m-drag-and-drop__lab\">Your file<\/p>\n\n<div class=\"nsw-m-drag-and-drop d-flex flex-column justify-content-center align-items-center nsw-o-offer-contact-form__file-upload js-drag-and-drop mt-3 js-input-container\">\n            <input type=\"file\" class=\" u-hidden\"  name=\"upload_file\"     id=\"form_upload_file\"  class=\"nsw-m-drag-and-drop__input\"  value=\"\" accept=\".doc,.docx,.pdf,application\/msword,application\/vnd.ms-office,application\/vnd.openxmlformats-officedocument.wordprocessingml.document,application\/zip,application\/msword,application\/x-zip,application\/pdf,application\/force-download,application\/x-download,binary\/octet-stream,application\/x-pdf\"\/>\n        <div class=\"nsw-m-drag-and-drop__uploaded-files js-uploaded-files-container u-hidden\">\n        <span>Uploaded file:<\/span>\n        <ul>\n            <li class=\"d-flex flex-row justify-content-center\">\n                <?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<svg width=\"9px\" height=\"12px\" viewBox=\"0 0 9 12\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n    <!-- Generator: Sketch 60.1 (88133) - https:\/\/sketch.com -->\n    <title>file_icon<\/title>\n    <desc>Created with Sketch.<\/desc>\n    <g id=\"New_JobOffer\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n        <g id=\"Career-&gt;-Job-offers-&gt;-New_engineer-ONEATTACHMENT\" transform=\"translate(-1201.000000, -2773.000000)\" fill=\"#0E6EE0\" fill-rule=\"nonzero\">\n            <path d=\"M1209.9375,2784.4375 L1209.9375,2775.96094 L1209.82812,2775.79688 L1207.20312,2773.17188 L1207.03906,2773.0625 L1201.1875,2773.0625 L1201.1875,2784.4375 L1209.9375,2784.4375 Z M1209.0625,2783.5625 L1202.0625,2783.5625 L1202.0625,2773.9375 L1206.4375,2773.9375 L1206.4375,2776.5625 L1209.0625,2776.5625 L1209.0625,2783.5625 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d=\"M15.251,16.5h-5A1.252,1.252,0,0,1,9,15.251v-2a.25.25,0,1,1,.5,0v2a.751.751,0,0,0,.75.75h5a.751.751,0,0,0,.75-.75v-5a.751.751,0,0,0-.75-.75h-2.5a.25.25,0,0,1,0-.5h2.5a1.252,1.252,0,0,1,1.25,1.25v5A1.252,1.252,0,0,1,15.251,16.5Z\" transform=\"translate(-4.499 -4.499)\" \/>\n    <path id=\"Path_2557\" data-name=\"Path 2557\" d=\"M7,14.5H6.75a.25.25,0,1,1,0-.5H7a.25.25,0,1,1,0,.5Z\" transform=\"translate(-3.25 -6.999)\" \/>\n    <path id=\"Path_2558\" data-name=\"Path 2558\" 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      Drag &amp; drop file\n    <\/span>\n<\/span>\n                <span class=\"nsw-a-icon-label-simple d-flex js-choose-file -primary u-hidden-on-mobile\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.348\" height=\"12\" viewBox=\"0 0 15.348 12\">\n  <path id=\"XMLID_52_\" d=\"M52.027,73.267a1.512,1.512,0,0,0-1.229-.623h-.371v-1A1.525,1.525,0,0,0,48.9,70.122H44.444a.977.977,0,0,1-.683-.28l-.7-.7a1.51,1.51,0,0,0-1.075-.445H38.5a1.525,1.525,0,0,0-1.524,1.527v8.886A1.542,1.542,0,0,0,38.521,80.7H49.235a1.525,1.525,0,0,0,1.457-1.072l1.566-5.005A1.515,1.515,0,0,0,52.027,73.267Zm-14.49-3.04a.968.968,0,0,1,.963-.967h3.485a.983.983,0,0,1,.683.28l.7.7a1.51,1.51,0,0,0,1.075.445H48.9a.968.968,0,0,1,.967.963v1H40.062A1.526,1.526,0,0,0,38.6,73.712l-1.072,3.419v-6.9Zm14.182,4.231-1.566,5.005a.958.958,0,0,1-.921.676H38.517a.982.982,0,0,1-.939-1.275l1.559-4.984a.958.958,0,0,1,.921-.676H50.794a.954.954,0,0,1,.778.392A.94.94,0,0,1,51.719,74.458Z\" transform=\"translate(-36.979 -68.7)\" \/>\n<\/svg>\n\n\n    <span class=\"nsw-a-icon-label-simple__label\">\n        Local drive\n    <\/span>\n<\/span>\n                    <span class=\"nsw-a-icon-label-simple d-flex js-choose-file -primary u-hidden-on-desktop\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15.348\" height=\"12\" viewBox=\"0 0 15.348 12\">\n  <path id=\"XMLID_52_\" d=\"M52.027,73.267a1.512,1.512,0,0,0-1.229-.623h-.371v-1A1.525,1.525,0,0,0,48.9,70.122H44.444a.977.977,0,0,1-.683-.28l-.7-.7a1.51,1.51,0,0,0-1.075-.445H38.5a1.525,1.525,0,0,0-1.524,1.527v8.886A1.542,1.542,0,0,0,38.521,80.7H49.235a1.525,1.525,0,0,0,1.457-1.072l1.566-5.005A1.515,1.515,0,0,0,52.027,73.267Zm-14.49-3.04a.968.968,0,0,1,.963-.967h3.485a.983.983,0,0,1,.683.28l.7.7a1.51,1.51,0,0,0,1.075.445H48.9a.968.968,0,0,1,.967.963v1H40.062A1.526,1.526,0,0,0,38.6,73.712l-1.072,3.419v-6.9Zm14.182,4.231-1.566,5.005a.958.958,0,0,1-.921.676H38.517a.982.982,0,0,1-.939-1.275l1.559-4.984a.958.958,0,0,1,.921-.676H50.794a.954.954,0,0,1,.778.392A.94.94,0,0,1,51.719,74.458Z\" transform=\"translate(-36.979 -68.7)\" \/>\n<\/svg>\n\n\n    <span class=\"nsw-a-icon-label-simple__label\">\n        Choose from your files\n    <\/span>\n<\/span>\n            <\/div>\n    <div class=\"nsw-m-drag-and-drop__title\">\n        Acceptable files: doc, docx, pdf. (max 5MB)\n    <\/div>\n\n    <div class=\"nsw-m-drag-and-drop__error js-error-wrong-extension u-hidden\">Please submit your file in DOC, DOCX or PDF format<\/div>\n    <div class=\"nsw-m-drag-and-drop__error js-error-wrong-size u-hidden\">The upload size is limited to 5 MB<\/div>\n    <div class=\"nsw-m-drag-and-drop__error js-error-wrong-size-empty u-hidden\">File is empty<\/div>\n    <div class=\"nsw-m-drag-and-drop__error sii-error-upload-container js-require-error u-hidden\">\n                    File was not uploaded\n            <\/div>\n<\/div>                    <\/div>\n                    <div class=\"box -full-width\">\n                        <label class=\"nsw-m-textarea  frow\" for=\"message\"><span class=\"nsw-m-textarea__label d-block\">Your message<span class=\"nsw-m-textarea__required\">*<\/span><\/span>\n    <textarea class=\"input-text required\" data-allowed-chars=\"\u00c5\u00c9\u00c0\u00c4\u00d6\u1e9e\u00dc\u0104\u015a\u0106\u0179\u017b\u0141\u0118\u0106\u0143\u00d3\u0105\u015b\u0107\u017a\u017c\u0142\u00f3\u0119\u0107\u0144\u00e4\u00f6\u00df\u00fc\u00e0\u00e9\u00e5\u2010 -\u2212 \u2013\u2014 \u2011&amp;+!.,?;:&lt;&gt;\\\/{}[]=-+_()*&amp;^%$#@|&#039;\u2019&quot;\" name=\"message\" id=\"message\" value=\"\"  ><\/textarea>\n         <span class=\"nsw-m-textarea__error js-require-error u-hidden\">Field is required<\/span>    <span class=\"nsw-m-textarea__error js-format-error u-hidden\">The field can contain only letters, digits and special characters<\/span>\n<\/label>\n                    <\/div>\n                    <div class=\"box -consents\">\n                        <p class=\"consents-text\">\n                            <label \n       class=\"nsw-m-checkbox-label -label-small d-flex align-items-start justify-content-between\"\n                     >\n\n    <input type=\"checkbox\" \n           class=\"\"\n           data-label=\"I consent to the processing of my personal data by Sii sp. z o.o. and its subsidiaries for the purpose of sending marketing information to the provided e-mail address.\"\n           data-id=\"form_contact_email\"\n           name=\"contact_email\"\n                      value=\"yes\" >\n\n    <span class=\"nsw-m-checkbox-label__input\"><\/span>\n\n    <span class=\"nsw-m-checkbox-label__name\" >\n        I consent to the processing of my personal data by Sii sp. z o.o. and its subsidiaries for the purpose of sending marketing information to the provided e-mail address.            <\/span>\n\n    <\/label>\n                        <\/p>\n                        <p class=\"consents-text\">\n                            At any time, you may withdraw your consent to the processing of personal data, but such withdrawal shall not affect the legal compliance of any processing of such data, which had occurred before you withdrew your consent. Detailed information on the processing of your personal data is specified in the  <a class=\"link-privacy-policy\" href=\"https:\/\/sii.pl\/en\/privacy-policy\/\" target=\"_blank\" title=\"Privacy Policy \"> Privacy Policy<\/a>.\n                        <\/p>\n                    <\/div>\n                    <div class=\"box -submit\">\n                        <button  type=\"submit\"  class=\"nsw-a-button \">Send<\/button>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"col-lg-2 d-flex flex-column align-items-start align-items-lg-center u-margin-positive-18 u-mobile-top-positive-0 u-mobile-bottom-positive-20\">\n                                    <div class=\"nsw-o-offer-contact-form__image u-hidden-on-mobile \">\n                        <img decoding=\"async\" src=\"https:\/\/sii.pl\/wp-content\/uploads\/2024\/07\/Expert_Rafal_Kwatek.jpg\" alt=\"\">\n                    <\/div>\n                                                        <h2 class=\"nsw-o-offer-contact-form__name u-color-nswc-grey-1000 u-margin-positive-15\">Rafa\u0142 Kwatek<\/h2>\n                                                        <p class=\"nsw-o-offer-contact-form__position u-color-nswc-primary u-margin-positive-4\">ServiceNow Competency Center Manager<\/p>\n                            <\/div>\n        <\/div>\n        <div class=\"nsw-o-offer-contact-form__success js-form-success u-hidden\">\n            <h2 class=\"nsw-o-offer-contact-form__success-title has-nsw-h-3-font-size u-color-nswc-grey-1000\">\n                <svg width=\"26\" height=\"26\" viewBox=\"0 0 26 26\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M23.5998 2.45618C23.3869 2.2419 23.1183 2.09155 22.8243 2.02219C22.5304 1.95283 22.2228 1.96724 21.9367 2.06378L3.50664 8.20709C3.17903 8.3162 2.8947 8.52684 2.69489 8.80845C2.49507 9.09007 2.39017 9.42801 2.39539 9.77327C2.4006 10.1185 2.51567 10.4532 2.7239 10.7286C2.93214 11.004 3.2227 11.206 3.55346 11.3052L11.7479 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href=\"https:\/\/sii.pl\/en\/job-ads\/\">Aplikuj<\/a><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":136,"featured_media":0,"parent":97958,"menu_order":0,"template":"views\/nsw-blank-page.blade.php","offer-category":[],"class_list":["post-118927","offering-page","type-offering-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering-page\/118927"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering-page"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/offering-page"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/136"}],"up":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offering-page\/97958"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=118927"}],"wp:term":[{"taxonomy":"offer-category","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/offer-category?post=118927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}