{"id":123800,"date":"2025-07-07T09:47:38","date_gmt":"2025-07-07T09:47:38","guid":{"rendered":"https:\/\/sii.pl\/?p=123800"},"modified":"2025-07-28T13:35:53","modified_gmt":"2025-07-28T13:35:53","slug":"how-reykjavik-is-redefining-public-services-with-sii-poland-behind-the-change","status":"publish","type":"post","link":"https:\/\/sii.pl\/en\/news-feed\/how-reykjavik-is-redefining-public-services-with-sii-poland-behind-the-change\/","title":{"rendered":"How Reykjav\u00edk is redefining Public Services \u2013 with Sii Poland behind the change\u00a0"},"content":{"rendered":"<div class=\"wp-block-sii-nsw-container container container-9661ac91-e7db-4b81-a958-5bd4d9762518\"><style type=\"text\/css\">.container-9661ac91-e7db-4b81-a958-5bd4d9762518 {  }\n                         @media screen and (max-width: 991px) { .container-9661ac91-e7db-4b81-a958-5bd4d9762518 {  } }<\/style><p><strong>For over five years, Sii Poland has served as a key technology partner to the City of Reykjav\u00edk, supporting one of the most ambitious public sector digital transformations in Northern Europe. The shared mission? To make public services simpler, more accessible, and built around real-life needs \u2013 from everyday applications to family support systems and inclusive digital tools for all residents.&nbsp;<\/strong><\/p>\n\n<p>Together with the City of Reykjav\u00edk, Sii Poland has co-created a suite of digital services that are now part of residents\u2019 daily lives. From social care platforms and case management tools to multilingual portals and scalable cloud infrastructure, every system has been designed to reduce friction, expand access, and help city employees work more effectively. The result? A digital city built around people \u2013 practical, inclusive, and ready for what\u2019s next.&nbsp;<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>My Pages \u2013 a new standard in city services&nbsp;<\/strong><\/h3>\n\n<p>At the heart of Reykjav\u00edk\u2019s digital transformation is My Pages \u2013 a personalized portal developed in partnership with Sii Poland and accessible via reykjavik.is. Residents can manage most municipal services online: from submitting applications and checking tax status to using dynamic forms in Icelandic, English, and Polish.&nbsp;<\/p>\n\n<p>The launch of My Pages marked a long-awaited turning point: after 20 years, the city could finally retire its outdated Rafr\u00e6n Reykjav\u00edk system \u2013 replacing PDFs, emails and manual workflows with a seamless, fully automated experience.&nbsp;<\/p>\n\n<blockquote class=\"wp-block-quote is-style-nsw-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>This is a significant milestone in Reykjav\u00edk&#8217;s ongoing digital transformation journey. The new My Pages are not merely an upgrade; the online applications have all been automated, eliminating the need for PDF documents and email submission, as well as enabling immediate feedback from city employees to the citizens and companies of Reykjav\u00edk \u2013 says <strong>Halld\u00f3r Gislason, Head of Software Development at the City of Reykjav\u00edk.&nbsp;<\/strong><\/em><\/p><\/blockquote>\n\n<p>Sii Poland led the development of the platform\u2019s entire frontend \u2013 ensuring it is accessible, intuitive, and reliable across devices and skill levels.&nbsp;We also implemented automated testing workflows that help the city roll out new features safely and without delays.&nbsp;<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Digital support for families \u2013 the Sk\u00f3la\u00fej\u00f3nustan (School Service) system&nbsp;<\/strong><\/h3>\n\n<p>Sk\u00f3la\u00fej\u00f3nustan (School Service) is another key system available through My Pages \u2013 designed to help Reykjav\u00edk deliver faster, safer and more coordinated support to children in need of psychological, emotional or family assistance. What used to involve disconnected, paper-based processes is now managed in a secure, digital environment.&nbsp;<\/p>\n\n<p>The platform enables schools, social workers, and parents to work together more efficiently. It streamlines communication, improves data accuracy, and supports the city in making informed child welfare decisions. Recognized with the 2024 Seoul Smart City Gold Prize, Sk\u00f3la\u00fej\u00f3nustan (School Service) is already making a real difference.&nbsp;<\/p>\n\n<p>Sii Poland was responsible for the platform\u2019s entire frontend \u2013 designing intuitive interfaces for different user roles and contributing to functionality design and testing. The result is a solution that empowers both families and public institutions to act quickly and in sync.&nbsp;<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Social support made easy \u2013 The Counsellor (R\u00e1\u00f0gjafinn) platform&nbsp;<\/strong><\/h3>\n\n<p>The Counsellor (R\u00e1\u00f0gjafinn) is another key element of Reykjav\u00edk\u2019s digital ecosystem, making it easier than ever for residents to access social assistance. What once required in-person visits and manual paperwork can now be handled online \u2013 on one secure, streamlined platform.&nbsp;<\/p>\n\n<p>Users can book calls with social advisors, submit documents, complete self-assessments and monitor their support status \u2013 all without leaving home. The system improves not only accessibility for residents but also operational efficiency for city staff.&nbsp;<\/p>\n\n<p>Sii Poland was responsible for building the platform\u2019s entire user interface, covering four interconnected modules \u2013 from the client portal to the advisor dashboard. In addition to development, we co-designed and tested key functionalities to ensure the system is intuitive, cohesive and secure for every user involved.&nbsp;<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>A robust foundation for innovation&nbsp;<\/strong><\/h3>\n\n<blockquote class=\"wp-block-quote is-style-nsw-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>From day one, we\u2019ve prioritized the quality and stability of the system\u2019s architecture. That meant implementing comprehensive functional and automated tests to ensure safe, continuous delivery of new features \u2013 without service interruptions. At the same time, we designed and now maintain the entire cloud infrastructure behind it. But beyond the technical side, what truly defines our work is how we collaborate \u2013 with care, flexibility and long-term commitment. We see ourselves not just as a vendor, but as a partner invested in Reykjav\u00edk\u2019s success. We listen, adapt quickly and always keep the citizen experience at the center of what we deliver \u2013&nbsp; says <strong>Magdalena Ko\u0142ek, Account Executive at Sii Poland.<\/strong><\/em><\/p><\/blockquote>\n\n<p>Reykjav\u00edk\u2019s digital infrastructure now runs on automated test and production environments built on Kubernetes and hosted in Microsoft Azure. This gives the city the flexibility to scale, evolve, and innovate with confidence.&nbsp;Sii Poland now supports more than 40 digital platforms and systems across the city \u2013 from libraries and museums to event portals.&nbsp;<\/p>\n\n<p>The result? Citizens benefit from modern, secure and continuously improving digital services, while the city gains the stability, agility and support it needs to drive future transformation.&nbsp;<\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Ready for what\u2019s next&nbsp;<\/strong><\/h3>\n\n<blockquote class=\"wp-block-quote is-style-nsw-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>I\u2019m truly impressed by the progress our teams have made in such a short time. Sii Poland is a vital part of that success \u2013 their commitment, quality and delivery speed speak for themselves \u2013 adds <strong>Halld\u00f3r Gislason.<\/strong><\/em><\/p><\/blockquote>\n\n<p>Through this collaboration, Reykjav\u00edk has not only deployed state-of-the-art systems but also built the in-house capabilities needed for continued innovation. Sii Poland is proud to support the city\u2019s transformation, providing technologies that genuinely improve residents\u2019 quality of life.&nbsp;<\/p><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":131,"featured_media":123791,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[6007,5935],"class_list":["post-123800","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-public","tag-technology-partnerships"],"acf":[],"aioseo_notices":[],"featured_media_url":"https:\/\/sii.pl\/wp-content\/uploads\/2025\/07\/1920x840_pressroom_cover_www-1.jpg","category_names":["Company growth","Offering"],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/posts\/123800"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/131"}],"replies":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/comments?post=123800"}],"version-history":[{"count":4,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/posts\/123800\/revisions"}],"predecessor-version":[{"id":129006,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/posts\/123800\/revisions\/129006"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media\/123791"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=123800"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/tags?post=123800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}