{"id":23247,"date":"2020-01-22T15:04:00","date_gmt":"2020-01-22T15:04:00","guid":{"rendered":"https:\/\/new-www.sii.pl\/?p=23247"},"modified":"2020-09-11T12:41:51","modified_gmt":"2020-09-11T12:41:51","slug":"making-work-simple-with-servicenow-one-of-the-most-innovative-platforms-for-digitalizing-workflows","status":"publish","type":"post","link":"https:\/\/sii.pl\/en\/news-feed\/making-work-simple-with-servicenow-one-of-the-most-innovative-platforms-for-digitalizing-workflows\/","title":{"rendered":"Making work simple with ServiceNow, one of the most innovative platforms for digitalizing workflows"},"content":{"rendered":"

Sii<\/span><\/b> Poland has been a registered ServiceNow partner since 2016. <\/span><\/b>For more than three years we have been<\/span><\/b> successfully providing support to our global clients<\/span><\/b> <\/span><\/b>by delivering<\/span><\/b> <\/span><\/b>dedicated <\/span><\/b>teams <\/span><\/b>o<\/span><\/b>f<\/span><\/b> <\/span><\/b>Sii<\/span><\/b> experts <\/span><\/b>and end-to-end projects. <\/span><\/b>The goal of every ServiceNow <\/span><\/b>solution <\/span><\/b>is to make work simple and fast.<\/span><\/b> <\/span><\/b>Micha\u0142 Pomaskow, Software Engineer at <\/span><\/b>Sii<\/span><\/b> Poland<\/span><\/b>, talks about putting this <\/span><\/b>idea<\/span><\/b> into practice.<\/span><\/b> <\/span><\/p>\n

How long <\/span><\/b>have you been working with ServiceNow <\/span><\/b>and why you have chosen <\/span><\/b>this<\/span><\/b> specialization<\/span><\/b>?<\/span><\/b> <\/span><\/p>\n

Mi<\/span><\/b>cha\u0142 Pomaskow, <\/span><\/b>Software Engineer <\/span><\/b>at <\/span><\/b>Sii<\/span><\/b> Poland<\/span><\/b>:<\/span><\/b> My journey with ServiceNow started in the middle of 2016. Previously<\/span>,<\/span> I worked <\/span>for <\/span>several years as a web developer<\/span>. When I was searching<\/span> for a potential change<\/span>,<\/span> I discovered an opportunity related to the ServiceNow platform. After some reading and finding out how big progress this solution was making<\/span>,<\/span> I had no doubts I\u2019d like to step in.<\/span> <\/span> <\/span><\/p>\n

ServiceNow can be successfully implemented in companies of different sizes and operating in different sectors. It can also support various areas within the organization: an IT or HR departments, customer service<\/span> and many more<\/span>. It is fascinating how many possibilities it gives when it comes to digitalizing workflows and transforming the old ways of working. The goal of every solution provided by ServiceNow is to make your work easier and faster. And to cite <\/span>one of <\/span>the company<\/span>\u2019s claims<\/span>: <\/span>\u201c<\/span>when people work better, business works better<\/span>\u201d<\/span>.<\/span> <\/span><\/p>\n

What are you currently working on?<\/span><\/b> <\/span><\/p>\n

M.P.:<\/span><\/b> <\/span>Currently<\/span>, <\/span>I work for<\/span> the <\/span>g<\/span>lobal <\/span>a<\/span>udit and <\/span>a<\/span>dvisory company<\/span>.<\/span> <\/span>Sii<\/span> Poland<\/span> is <\/span>its<\/span> <\/span>trusted partner for internal platform maintenance and development. <\/span> <\/span><\/p>\n

My team works <\/span>according to <\/span>the <\/span>SCRUM methodology<\/span>,<\/span> <\/span>having in mind<\/span> <\/span>both our client\u2019s and our resources<\/span>.<\/span> <\/span>E<\/span>ach of us has a specified role. On <\/span>the <\/span>top there is a lead architect who takes care of the whole environment, next is the solution architect who designs the specific solutions. My role is to define and develop the technical implementation.<\/span> <\/span><\/p>\n

There are <\/span>numerous<\/span> <\/span>projects which are waiting in <\/span>the<\/span> pipeline. It\u2019s exciting <\/span>that there are so many<\/span> different topics <\/span>I can work on. It is<\/span> also<\/span> <\/span>challenging<\/span>,<\/span> helps <\/span>me to develop my skills,<\/span> and provides motivation.<\/span> <\/span><\/p>\n

Which projects were the most challenging so far?<\/span><\/b> <\/span><\/p>\n

M<\/span><\/b>.<\/span><\/b>P<\/span><\/b>.<\/span><\/b>:<\/span><\/b> <\/span><\/b>One of the most challenging <\/span>projects <\/span>was focused on design<\/span>ing<\/span> and creat<\/span>ing <\/span>a multi-domain environment for <\/span>an<\/span> international IT provider. The project <\/span>took us<\/span> almost 6 months. The newly created instance is now successfully used by several c<\/span>lient<\/span>s.<\/span> <\/span><\/p>\n

Another <\/span>one<\/span> <\/span>concerned<\/span> <\/span>a <\/span>financial application for a large pharmaceutical company from Switzerland. We developed several solutions for them<\/span> and <\/span>I\u2019ve had a key impact on the <\/span>performance of the <\/span>final <\/span>one<\/span>. During load tests, I found that <\/span>the <\/span>code created by the team is not efficient and consumes all server resources. <\/span>W<\/span>ith my knowledge I was able to modify this crucial part in one day to bring <\/span>the <\/span>whole project to production<\/span> on time<\/span>.<\/span> <\/span><\/p>\n

I also<\/span> worked <\/span>on the<\/span> design and creation of CMDB<\/span> (<\/span>Configuration Management Database<\/span>)<\/span> and discovery solution setup. This one was delivered for a retail company. The biggest challenge here was <\/span>to maintain several interfaces and data structures. This solution is now fully operational and further improved by a new team.<\/span> <\/span><\/p>\n

W<\/span><\/b>hat is <\/span><\/b>the<\/span><\/b> main <\/span><\/b>challenge in providing projects in the ServiceNow area?<\/span><\/b> <\/span><\/p>\n

M<\/span><\/b>.<\/span><\/b>P<\/span><\/b>.<\/span><\/b>:<\/span><\/b> <\/span>The <\/span>ServiceNow platform is designed with care by its creators. <\/span>The s<\/span>olutions are built to follow global standards or common approach in multiple areas. This<\/span>,<\/span> however<\/span>,<\/span> is not always <\/span>enough<\/span> when we match it with <\/span>the <\/span>c<\/span>lient<\/span>\u2019s environment. <\/span>Sometimes we need to additionally customize the solution, <\/span>which <\/span>involves <\/span>some creative work and out-of-the box ideas.<\/span> <\/span><\/p>\n

Th<\/span>e <\/span>ServiceNow platform is under constant development to provide new features and improve the existing ones<\/span>, so y<\/span>ou need to be up<\/span>–<\/span>to<\/span>–<\/span>date with technical knowledge and <\/span>the <\/span>most recent certifications from <\/span>the <\/span>different areas of ServiceNow.<\/span> <\/span> <\/span><\/p>\n

What is the biggest challenge most c<\/span><\/b>lient<\/span><\/b>s face?<\/span><\/b> <\/span><\/b>W<\/span><\/b>hat <\/span><\/b>kind of <\/span><\/b>support do they need?<\/span><\/b> <\/span><\/p>\n

M<\/span><\/b>.<\/span><\/b>P<\/span><\/b>.<\/span><\/b>:<\/span><\/b> <\/span>ServiceNow as a company<\/span>,<\/span> <\/span>like<\/span> <\/span>its<\/span> product<\/span>,<\/span> <\/span>is developing very quickly<\/span>. <\/span>In 2018 <\/span>it was<\/span> recognized <\/span>by Forbes a<\/span>s the most innovative product in the world. This <\/span>fast<\/span> growth <\/span>means <\/span>that there was not much time to<\/span> <\/span>train <\/span>a<\/span> sufficient<\/span> number of specialists <\/span>in the area <\/span>so it\u2019s often not easy to create a team for <\/span>an effective <\/span>project delivery. <\/span>Especially if you are struggling with close deadline<\/span>s<\/span>. <\/span> <\/span><\/p>\n

At <\/span>Sii<\/span> <\/span>Poland, <\/span>I have a chance to work in an experienced team <\/span>on a variety<\/span> of projects. <\/span>We are supporting different clients in many types of tasks, ranging from smaller ones like maintenance and upgrades to huge implementation and we can still see a vital need for support of qualified experts on the market. I am pretty sure that this work will keep me busy with ambitious and challenging projects for many years to come.<\/span> <\/span><\/p>\n

If you want to find out more about<\/span> the <\/span>ServiceNow solutions, visit our website<\/a>.<\/span> <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Sii Poland has been a registered ServiceNow partner since 2016. For more than three years we have been successfully providing support to our … Continued<\/a><\/p>\n","protected":false},"author":33,"featured_media":26321,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"views\/single-old-pressroom.blade.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[1182,4264],"class_list":["post-23247","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-power-people","tag-servicenow"],"acf":[],"aioseo_notices":[],"featured_media_url":"https:\/\/sii.pl\/wp-content\/uploads\/2020\/01\/Slajd8.png","category_names":["Offering"],"_links":{"self":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/posts\/23247"}],"collection":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/comments?post=23247"}],"version-history":[{"count":1,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/posts\/23247\/revisions"}],"predecessor-version":[{"id":33117,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/posts\/23247\/revisions\/33117"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media\/26321"}],"wp:attachment":[{"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/media?parent=23247"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sii.pl\/en\/wp-json\/wp\/v2\/tags?post=23247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}