{"id":31168,"date":"2020-07-14T15:00:47","date_gmt":"2020-07-14T15:00:47","guid":{"rendered":"https:\/\/sii.pl\/?p=31168"},"modified":"2021-01-27T13:40:24","modified_gmt":"2021-01-27T13:40:24","slug":"salesforce-implementation-what-can-go-wrong-and-how-to-prevent-it","status":"publish","type":"post","link":"https:\/\/sii.pl\/en\/news-feed\/salesforce-implementation-what-can-go-wrong-and-how-to-prevent-it\/","title":{"rendered":"Salesforce implementation \u2013 what to pay attention to?"},"content":{"rendered":"

Salesforce is <\/span><\/b>one of the most popular cloud-based <\/span><\/b>CRM<\/span><\/b> platform<\/span><\/b>s,<\/span><\/b> <\/span><\/b>used <\/span><\/b>for faster and more effective sales<\/span><\/b>. <\/span><\/b>I<\/span><\/b>t<\/span><\/b> offers <\/span><\/b>numerous <\/span><\/b>possibilities <\/span><\/b>for<\/span><\/b> configuration and <\/span><\/b>gives easy access to <\/span><\/b>use<\/span><\/b> both<\/span><\/b> ready-made <\/span><\/b>and<\/span><\/b> more advanced and custom solutions<\/span><\/b>. This<\/span><\/b> <\/span><\/b>makes it desirable <\/span><\/b>for<\/span><\/b> different<\/span><\/b> organizations<\/span><\/b>,<\/span><\/b> regardless of the industry, needs and scale<\/span><\/b>s<\/span><\/b> of <\/span><\/b>their <\/span><\/b>operation<\/span><\/b>s<\/span><\/b>.<\/span><\/b> <\/span><\/b>To enjoy its benefits, it is <\/span><\/b>necessary<\/span><\/b> to be <\/span><\/b>well<\/span><\/b>-p<\/span><\/b>repared for the implementation process<\/span><\/b>,<\/span><\/b> to avoid situations where the tool does not respond to the real needs of the company, <\/span><\/b>a project<\/span><\/b> <\/span><\/b>takes more time than expected<\/span><\/b>, and <\/span><\/b>if <\/span><\/b>the<\/span><\/b> costs have exceeded the budget<\/span><\/b>. What<\/span><\/b> <\/span><\/b>is to be done<\/span><\/b> <\/span><\/b>when<\/span><\/b> <\/span><\/b>such situation<\/span><\/b>s<\/span><\/b> happen, and above all<\/span><\/b>, <\/span><\/b>how<\/span><\/b> can they be<\/span><\/b> prevent<\/span><\/b>ed<\/span><\/b>?<\/span><\/b><\/p>\n

Digital transformation for efficient business  <\/strong><\/p>\n

Salesforce is a market-leading, comprehensive CRM system that provides a 360-degree view of the customer, combining ready-made solutions for customer service, sales automation and unification of marketing <\/span>within<\/span> one platform<\/span>. I<\/span>t helps companies to find out <\/span>what customers really want and increase business results at every stage of the organization’s growth.<\/span> <\/span>It helps companies to meet customer needs and improve business results at every stage of the organization’s development. To be sure that the system will be implemented <\/span>correctly <\/span>and <\/span>let<\/span> you use its <\/span>full <\/span>potential, it is worth <\/span>to <\/span>take advantage of th<\/span>e experience of experts who <\/span>can <\/span>adapt it to specific, even the most advanced requirements.<\/span> <\/span><\/p>\n

Sii <\/span>Poland as its<\/span><\/a> certified partner<\/span><\/a> with over 70 Salesforce experts uses Salesforce\u2019s platform products to help companies create intelligent, omnichannel solutions.<\/span> <\/span>What\u2019s more, it <\/span>also <\/span>provides maintenance and solution development, data migration, integration with systems like ERPs or CTIs as well as offers tests and trainings. <\/span>Thanks to more than 10 years of experience, <\/span>Salesforce<\/span> cloud <\/span>specialists<\/span> use the best practices, providing their services to companies from<\/span> all<\/span> around the world.<\/span> <\/span><\/p>\n

\u2013 Our Salesforce Competency Center supports clients in digital transformation \u2013 explains Anna R\u0119belska, Business Development Manager at Sii Poland. <\/b>\u2013 We know how crucial it is for the successful implementation to properly recognize the client\u2019s needs. In order to propose a tailored solution and ensure effective implementation, we need to understand the specifics of the organization’s operations and its technological environment. Therefore, regardless of whether we implement or optimize a Salesforce solution, we provide analytical scoping, business process design, business case assessment, and a transparent transformation plan \u2013 adds Anna R\u0119belska, having broad experience in working with clients on Salesforce-related projects.<\/p>\n

Implementation \u2013 what can go wrong and how to fix it? <\/strong><\/p>\n

Depending on the needs, the CRM system can be configured and modified in many ways. Such flexibility is a huge advantage, but also a big challenge when we create <\/span>very complex<\/span> solutions<\/span>. ATS-<\/span>Orwak<\/span> has recently found out about it by itself. <\/span> <\/span><\/p>\n

This c<\/span>ompany is a market<\/span>–<\/span>lead<\/span>ing supplier<\/span> <\/span>of waste<\/span> and <\/span>recyclable materials<\/span> <\/span>compaction equipment in Sweden and a part of <\/span>Sulo<\/span> Group hiring over 2\u202f300 employees, number one European leader in waste pre-collection solutions. <\/span>Due to the large number of products offered, a wide range of their <\/span>configurations and additional services, the client needed a CPQ (Configure-Price-Quote) system that allow<\/span>s<\/span> users convenient offers<\/span> preparation and<\/span> <\/span>generat<\/span>ion<\/span> and process<\/span>ing of<\/span> orders. The tool that was previously implemented on the basis of Salesforce Sales Cloud did not meet<\/span> the<\/span> customer<\/span>\u2019s<\/span> requirements.<\/span> <\/span><\/p>\n

\u2013 A Salesforce Account Executive contacted us at the end of 2019, asking if we were willing to contact  ATS-Orwak \u2013 says Mikael Stattin, Business Manager<\/b> at Sii Sweden<\/b>, a subsidiary of Sii Poland. \u2013 It turned out that the client was dissatisfied with the result after a Salesforce-CPQ implementation project done by another provider. The CPQ-solution did not live up to their expectations, lacked several important functions and was not user-friendly. Also, they had gone more than  300% over the budget. It was a big challenge to convince the client that it can still be fixed and turned into a high-quality solution that meets all the requirements the business needs \u2013 adds Mikael Stattin.<\/p>\n

Sii representatives managed to <\/span>prove<\/span> that <\/span>Sii<\/span> can provide expected business synergy. To do so, they ran a workshop to identify the most significant pains and proposed solutions for: <\/span> <\/span><\/p>\n