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Kuba, service
delivery manager

Navision Support Agent

Location: Warszawa

The challenges waiting for you:

The Microsoft Dynamics Navision Support Agent will be part of the maintenance team handling all inquiries and requests related to Navision Software by client.

 

Responsibilities at Professional Development:

  • Take ownership of issues, prioritization, fault diagnosis, tracking progress
  • Key point of contact regarding operational support activities for the IT Business counterparts
  • Provide application and technical support to users
  • Guide users how to use the system in their jobs (build business methods for users)
  • Manage escalated incidents from 1st line and liaising with other areas of the business to progress the resolution of escalated calls
  • Ensure all incidents are properly recorded and administrated in the appointed Client’s incident or request management tooling and communicated with all parties needed (e.g. end-users, business)
  • Respect commitments according to the support part of the Business SLA
  • Identify actual and potential software problems, troubleshoot, provide first analysis and coordinate with consultants/specialists as needed to resolve issues
  • Perform application root cause analysis and problem investigation
  • Participate in the planning of application maintenance and enhancement activities
  • Participate in project phases including: testing, preparing for the support phase, roll-out, etc.

Required skills:

  • Prior proven Microsoft Dynamics Navision experience
  • 2-3 years’ experience in customer service / business support
  • Flexible worktime (occasionally outside regular business hours)
  • Open-minded, can-do attitude and pro-active approach
  • MSSQL database management jobs, monitoring, procedures
  • Systems integration (basic)
  • Basic knowledge of accounting processes
  • Basic knowledge of incident and problem management
  • Use ITSM tools such as Service Now, BMC Remedy or similar will be considered a plus

Why it's worth to join Sii?:

  • Work on challenging & fascinating international projects run for hundreds of prestigious customers from various sectors & industries
  • Develop your career thanks to many opportunities facilitated by our Job Changer application which allows you to change a project, the area of your activity, or a place of work
  • Cooperate with the best experts in talented & passionate teams on most advanced cutting-edge technologies
  • Broaden your skills by taking part in various internal and external trainings
  • Work in Great Place to Work company with over 4 000 specialists, amazing atmosphere and authentic values. You will meet new fantastic friends here!
  • Get private health care and Multisport card for you and your family, take part in language lessons organized in the office, and join MyBenefit System
  • Fulfil your personal dreams and initiatives within Passion Sponsorship Program and Power Volunteers Program supported by us
  • Take part in awesome integration meetings, interest groups and meetups
  • Enjoy comfortable, top class, modernly designed offices in the best locations

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