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Best Workplace 2019

Great Place To Work Great Place To Work Europe
Kuba, service
delivery manager

L2/L3 Support Specialist – Application Administrator

Location: Warszawa

The challenges waiting for you:

  • Resolving requests and incidents related to the use of domain specific applications
  • Keeping track of service records in accordance with ITIL and best company policy practices
  • Shift based work in 24\5 mode (majority of shifts for EU Time Zone)
  • Working with documentation (technical, SOP\TOP, guides)
  • Collaboration with global IT support teams

Required skills:

  • 2+ years of experience related to user and application support working on L2/L3
  • Practical knowledge of ITIL's methodology and following processes - Access, Incident Management, Infrastructure Monitoring, Change Management, Problem Management for Oracle\Java based applications
  • Practical knowledge of SQL at Support Analyst level
  • Knowledge of Service Now or similar tools, JIRA
  • Working specifically with Oracle databases
  • Experience with technical documentation
  • Hands-on experience of Linux systems
  • Very good knowledge of English

Why it's worth to join Sii?:

  • Work on challenging & fascinating international projects run for hundreds of prestigious customers from various sectors & industries
  • Develop your career thanks to many opportunities facilitated by our Job Changer application which allows you to change a project, the area of your activity, or a place of work
  • Cooperate with the best experts in talented & passionate teams on most advanced cutting-edge technologies
  • Broaden your skills by taking part in various internal and external trainings
  • Work in Great Place to Work company with over 4 000 specialists, amazing atmosphere and authentic values. You will meet new fantastic friends here!
  • Get private health care and Multisport card for you and your family, take part in language lessons organized in the office, and join MyBenefit System
  • Fulfil your personal dreams and initiatives within Passion Sponsorship Program and Power Volunteers Program supported by us
  • Take part in awesome integration meetings, interest groups and meetups
  • Enjoy comfortable, top class, modernly designed offices in the best locations

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