Possible locations
  • Bialystok
  • Bydgoszcz
  • Czestochowa
  • Gdansk
  • Gliwice
  • Katowice
  • Kielce
  • Cracow
  • Lublin
  • Lodz
  • Pila
  • Poznan
  • Rzeszow
  • Szczecin
  • Torun
  • Warsaw
  • Remote work
Technologies & tools
  • ITIL
  • ITSM
  • Office365
  • Active Directory
  • DNS
  • DHCP
  • LAN/WAN

Join the ITO Competency Center at Sii as an IT Support Specialist.

You will learn the standards and tools used in our company, you will provide remote support for users (handling requests and e-mail messages) by solving technical problems in the area of ​​1st and 2nd support lines for users of one of our clients operating in the Czech Republic and Slovakia.

Your role

  • Supporting users directly and remotely in the field of software, computer hardware, and peripheral devices
  • Registering and tracking all incoming incidents and questions from end users
  • Supporting Azure Active Directory and business systems in the correctness of its configuration and installation
  • Monitoring of open tickets and responding to escalation from users
  • Building and maintaining a knowledge base for the most frequent incidents
  • Analyzing recurring notifications in terms of the reasons for their occurrence

Your skills
  • Advanced knowledge of the Czech language
  • Good English skills
  • Min. 2 years of experience in support and maintenance of IT systems
  • Experience in working on ITSM systems such as ServiceNow, SDP, and HPSM would be a plus
  • General knowledge in the area of ​​LAN / WAN networks
  • Knowledge of virtualization (Vmware) and experience in hardware support would be a plus
  • Willingness to expand knowledge in the area of ​​IT solutions, network devices, and information technologies
  • Excellent interpersonal and communication skills
  • Flexibility and readiness to work during business hours

Job no. 220927-S2P2Z

Why Sii

Great Place to Work

it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

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Fascinating projects

prestigious brands from around the world, long-term contracts with many clients

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Projects suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

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We share the profit with Workers

last year we allocated PLN 23 M to this benefit

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PLN 1 000 000 per year for your ideas

with this amount, we support the passions and voluntary actions of our workers

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7 500 experts and many development opportunities

Tech Communities, workshops, a training platform, and a technology blog – you choose

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Employment stability

revenue of EUR 480M, no debts, since 2006 on the market

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Great, comfortable offices

perfect place to work, integrate, have fun together, and celebrate successes

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Open-minded and available management team

quick decision-making, we’re all on a first-name basis

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True values

these are not empty words – we’re guided by them every day

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Fantastic atmosphere

created by all Sii Power People

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Attractive benefits package

private healthcare, benefits cafeteria platform, car discounts and more

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