IT Help desk Specialist

Lokalizacja: Olsztyn

Kamil z Lublina
Zadania
  • Supporting local and virtual IT systems with hardware diagnosis, problems troubleshooting, incident resolution
  • Technology request fulfillment
  • Supervision over incidents resolution’s and requests fulfillment’s timeliness. Responsibility for the level of services provided
  • Supporting end users in the use of IT equipment
  • Work stations’ (Desktop\Laptop\WYSE terminal, VDI) installation, configuration in accordance with Citi polices and standards
  • IT infrastructure and teleconference support
  • Communication with Third Party Suppliers and supervision over processes performed by Vendors
  • Participation in IT/network infrastructure changes and development
  • Software, computer hardware peripheral installation and actualization
  • Supporting anti-virus protection environment
  • Management and control over tech rooms in accordance to Citi polices and Media/ETM effective management
  • IT asset effective management
  • PCM creation, actualization
  • Completing other tasks assigned by Manager
Wymagany profil
  • Experience in installing and configuring Windows 7
  • General knowledge about Active Directory
  • Experience in supporting business users
  • Good English both written and spoken
  • Good organizational and analytical skills
  • Good knowledge of MS Office
  • General knowledge about Citrix solutions and terminal services, work experience and troubleshooting of those would be an advantage
Oferujemy
  • Interesting projects focused on new technologies and realized within banking sector
  • Possibility to join the Best Place to Work in IT in Poland, awarded with Great Place to Work and Computerworld AudIT prizes
  • Flexible employment forms – B2B and permanent contact
  • Package of benefits (Multisport card, privet medical insurance, group insurance) 
  • Unique work atmosphere – Check it yourself! – plenty of integration and family-friendly events, hobby groups: sports, board games, photography, billiards

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