Service Coordinator

Lokalizacja: Kraków

Wyzwania przed Tobą:

  • Ensures performance by monitoring the execution of the operational service processes (incident management, request fulfillment, change management and complaint management) by internal and external suppliers
  • Coordinates the resolution of major incidents and communicates with all involved participants about the status within Tower Control and Support
    Initiates trend analyses of incidents, and ensures detection and validation of problem suggestions. Ensures problems are assigned to the correct resolver group
  • Ensures problem resolutions are approved/rejected
  • Maintain a daily cooperation with global Vendors and work with them to ensure service level targets are met
  • Ensures that High severity incidents are properly transferred across time zones
  • Supervision of tickets distribution for major incidents and problems.
    Provide suggestions for process improvement and assist in implementing changes

Oczekiwane umiejętności:

  • BSc degree with 3+ years of hands-on experience in IT infrastructure service on a large enterprise scale
  • Experience with Microsoft Server and Cloud related and technologies and/or Lotus Domino
  • Experience in vendor management
  • ITIL foundation or greater certification would be preferred
  • Experience is designing and maintaining processes
  • Excellent written and verbal English
  • Cultural awareness and the ability to work in a complex, multicultural and global team
  • Great team player and result driven problem solver

Korzyści dla Ciebie:

  • Rich compensation package: private medical health care, technical trainings, English classes and Multikafeteria card
  • Opportunity to choose form of employment, also B2B cooperation
  • Possibility to design your own career path clearly. We can offer you opportunity to choose projects, technologies and sectors
  • Work and life balance. We respect your free time and promise good relations within teams and a lot of integration parties for you and your family
  • Flexible working hours or possibility to work remotly
  • If you would like to know more about our benefits… apply to Sii!

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