IT Infrastructure Service Delivery Manager

Location: Warszawa

The challenges waiting for you:

  • Organize and lead the work of delivery team as a manager and a mentor
  • Meet or exceed Client's needs, maintain high Clients satisfaction rating
  • Establish productive, professional relationships with key personnel in assigned Clients, maintain good long-term relationships
  • Take care about increasing business in selling services (promote Sii offer, obtain business information about clients and competitors, up-selling – identifying and creating new needs among Sii Clients)
  • Identify and develop valuable ideas, share knowledge, deliver information, take part in conferences, job fairs workshops and training
  • Support HR and Recruitment Departments in following tasks:
    • Recruitment (if possible take part in selected recruitment interviews with candidates)
    • Identify most talented engineers, plan and organize the work of a team
    • Motivate and team build
  • Manage employees performance assessments
  • Prepare Technical & Commercial offers, help to build winning offers in cooperation with Sii PSD, Sales Department, Sii Experts
  • Act as expert to resolve complex issues and provide suggestions on improvements

Required skills:

  • At least 2 years' experience on similar position within IT service delivery
  • At least 5 years' experience working as a Microsoft Systems Administrator
  • Advanced knowledge of Microsoft technologies – on premise and cloud
  • Experience in effective licensing of Microsoft solutions in EA and CSP models
  • Broad knowledge of Open-Source solutions with an emphasis on DevOps
  • Broad knowledge of cloud solutions (Azure, AWS, etc.)
  • Knowledge of issues, methodologies and tools for systems' architectures, business processes
  • Good understanding of IT services' market and sales process
  • Experience in managing the relationship with customers
  • Excellent analytical skills
  • Good knowledge of English
  • Professional approach to work, strong sense of responsibility
  • Determination, proactivity, ambition, teamwork, positive attitude
  • Ability to delegate and enforce tasks

Your benefits:

  • Prestigious and stable employer awarded with Great Place to Work title three times and achieving 30% revenue growth annually
  • Unique projects carried out for more than 200 international leaders from industries such as banking, telecommunication, insurance, pharmaceutics
  • Constant development facilitated by technical trainings, language courses (including Polish lessons for foreigners) and technology conferences (you can join them as a listener or an expert)
  • A programme supporting the best employees – Top Gun
  • Financial support of your passions and charity initiatives (SiiPower Volunteers)
  • Countless integration meetings (Beer Thursdays, picnic, integration weekend, Santa Claus party)

Are you interested in this offer?

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