IT Help Desk with German

Location: Wrocław

The challenges waiting for you:

  • Receiving (Answering phone calls from end users) and registering Service Requests (SR)
  • Trouble shooting and resolution of business applications, personal skills, knowledge base, vendor literature and communication with team members
  • Transfer/Escalation of SR’s to other Support Groups
  • Keeping track of and follow up of SR’s transferred to other SG
  • Informing users as to the progress of SR’s

Required skills:

  • Advanced knowledge of German language
  • Microsoft environment knowledge
  • Understanding of networking principals
  • Analytical ability to troubleshoot complex incidents
  • General IT knowledge as a base to quick learn and support large number of business applications
  • Active Directory (PC Environment) knowledge would be a plus

Your benefits:

  • Prestigious and stable employer awarded with Great Place to Work title four times and achieving 31% revenue growth annually
  • Unique projects carried out for more than 200 international leaders from industries such as automotive, aviation, hi-tech, finance
  • Cooperation with experts – 13 Competency Centers running projects based on world-class solutions: IBM, Microsoft, SAS, Xamarin, Oracle, or Red Hat
  • Internal app Job Changer, allowing you to change your project easily, explore new technologies, or relocate to another Sii branch
  • Constant development facilitated by technical trainings, language courses (including Polish lessons for foreigners), and technology conferences (you can join them as a listener or an expert)
  • Financial support of your passions and charity initiatives (SiiPower Volunteers)
  • Countless integration meetings (Beer Fridays, picnic, integration weekend, Santa Claus party)

Are you interested in this offer?

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