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Kuba, service
delivery manager

Monitoring Support Engineer

Location: Wrocław

The challenges waiting for you:

  • Participate in daily operations including the resolution of incidents, executing changes & analysis of problem tickets. This includes deep troubleshooting of complex issues down to code level
  • Being accountable to sustain the stability of the Global Monitoring & Logfile Management infrastructure globally as a second line support member
  • The responsibility to be a Subject Matter Expert & Lead Point of Contact for monitoring issues (Osmosys - new open source solution, Moogsoft, SCOM) as well as logfile management issues (Splunk)
  • Collaborate with many different teams such as engineering, customers, application owners & the vendors in order to identify solutions for incidents
  • Coordinate activities during quarterly maintenance windows in order to ensure availability of our applications is ensured
  • Driving continuous service improvement initiatives including process optimization, automation via scripts and other innovations
  • Deliver valuable input into the IT Wide Monitoring project, which is building a complete new monitoring solution based on open source products & agile framework (scrum)
  • Testing of solutions provided by engineering and provide feedback about outcome

Required skills:

  • Minimum 4 years of experience in infrastructure or application support
  • Experience in participating in critical outages or Major Incident Management issues
  • Experience working with Linux & Windows Servers
  • Experience in installing/supporting monitoring tools & frameworks such as Cassandra, Bosun, Kafka, Grafana, Graphite, Moogsoft, Splunk
  • Analytical & logical thinking skills
  • Complex problem solving skills
  • Experience in a scripting language (Python, Ruby, Perl, Shell) and regular expression
  • Experience in MySQL
  • Strong written and verbal communication skills in English
  • Understanding of one of the programming languages (C#, ASP.NET, Angular, Java, Golang, C, Perl, Python, etc.) – nice to have
  • Understanding of one of the webservers technologies (nginx, apache, IIS) – nice to have

Why it's worth to join Sii?:

  • You will join the Leader. With over 4 000 specialists, Sii is actually the fastest growing, most successful & undisputed number 1 IT & Engineering services company in Poland!
  • You will work on challenging & fascinating international projects run for hundreds of prestigious customers from various sectors & industries
  • We will guarantee you many career development opportunities, facilitated by our Job changer application which allows you to change a project, the area of your activity or a place of work
  • You will cooperate with the best experts in talented & passionate teams on most advanced cutting-edge technologies
  • You will work in Great Place to Work company with amazing atmosphere and authentic values. You will meet new fantastic friends here!
  • We will support your personal dreams and initiatives within Passion Sponsorship Program and Power Volunteers Program
  • We will invite you to awesome integration meetings, interest groups and meetups
  • You will enjoy comfortable, top class, modernly designed offices in the best locations

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