About the client
An international cooperative and the largest producer of dairy products in Scandinavia. The members of the cooperative are approximately 8 500 Swedish, Danish and German farmers.
The challenge
The client needed to keep the ServiceNow platform up to date and with agreed availability.
What we did
- Provided support and maintenance in the managed service model, along with an architect and developer, to ensure quality delivery of changes.
- Performed regular platform updates to implement significant improvements to the ServiceNow platform.
- Worked with a full range of ServiceNow products from ITSM.
- Delivered upgrades to the platform with minimum impact on business.
Benefits for the client
- Significant change development in the Idea, Demand, HR, and Finance modules
- Architecture consultancy resulting in the most efficient performance
- Continuity of change development ensuring topicality of the platform
