I conduct major remote user support IT projects. I am responsible for Service Desks delivery maintaining highest quality indicators (SLA/KPI) during the course of the projects. Physical activity, basketball in particular is my hobby. I enjoy it even more when I have a chance to play with my sons.
At Sii, I am responsible for the implementation and maintenance projects in the area of user support and IT infrastructure throughout Poland and in many foreign locations. I always put financial flexibility and customer needs first, thanks to which the results of our implementations have been highly appreciated for many years. Sport gives me the energy needed to take on new challenges.
Our 24/7/365 telephone support services are provided by a multilingual team that registers requests and conducts an initial diagnostic assessment staying in direct contact with the client. We use tools such as VoIP, IVR, and dedicated virtual private branch exchanges (VPBX).
We offer services related to handling requests conducted by a 24/7/365 remote support line, adjusting SLA parameters to your business needs. Our broad range of services and competences allow us to perform diverse tasks. Using modern ITSM systems and measuring KPIs, we continuously monitor the quality of the provided services.
With an extensive branch network and several service points in major Polish cities, we reach our clients’ locations within a maximum of 2 hours. Our on-site support services also include the purchase, configuration, and installation of required IT equipment.
We help enterprises with methodologies, processes, and development of complete IT services for business. Our teams perform tasks based on ITIL best practices and own methodologies used for many years at Sii, which guarantees the highest quality of consulting.
We use advanced tools and technologies
Our case studies prove our expertise
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Artur Regional Director
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