Our key strengths


24/7/365

24/7/365

support

2 hours

2 hours

maximum time to get to the client

270 000+

270 000+

supported IT users

250+

250+

IT support specialists

3 000+

3 000+

supported locations

Scalability

Scalability

based on a dedicated service catalog

We cover different business areas

Our 24/7/365 telephone support services are provided by a multilingual team that registers requests and conducts an initial diagnostic assessment staying in direct contact with the client. We use tools such as VoIP, IVR, and dedicated virtual private branch exchanges (VPBX).

We offer services related to handling requests conducted by a 24/7/365 remote support line, adjusting SLA parameters to your business needs. Our broad range of services and competences allow us to perform diverse tasks. Using modern ITSM systems and measuring KPIs, we continuously monitor the quality of the provided services.

With an extensive branch network and several service points in major Polish cities, we reach our clients’ locations within a maximum of 2 hours. Our on-site support services also include the purchase, configuration, and installation of required IT equipment.

We help enterprises with methodologies, processes, and development of complete IT services for business. Our teams perform tasks based on ITIL best practices and own methodologies used for many years at Sii, which guarantees the highest quality of consulting.

Our complementary services

Get everything you need from one top provider

We use advanced tools and technologies

We support the world’s major companies

Our case studies prove our expertise

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