Send your request Join Sii
Send your request Join Sii

About the client

Multinational electronics company headquartered in South Korea. It comprises four business units: home entertainment, mobile communications, home appliances & air solutions, and vehicle components.

The challenge

The client was looking for an outsourcing partner to provide a Field Support service for the factory located in Biskupice Podgórne. The main challenge was limited ability to recruit local resources due to a difficult geographical location and night shifts coverage, where support was needed.

What we did

  • Delivered an on-site Service 23:00 – 7:00, six nights a week
  • Supported local personnel with regards to active LAN devices, network issues troubleshooting, and ongoing maintenance
  • Provided adequate end-day reporting

Benefits for the client

  • Availability of dedicated resources in a remote location
  • Troublesome night shifts fully covered by Sii’s on-site support
  • Largely improved internal IT capacity
  • Reduction of operational and recruitment costs
Learn more
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We are constantly searching for talents

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