About the client
One of the leaders of consumer batteries in Europe. APS sells products to customers in over 50 countries and are represented in all sales channels, including private label, wholesale, discounter, OEM, industrial, retail, and e-commerce.
The challenge
The client needed a partner to take over the implementation of key SAP S/4 modules: FI/CO, SD, MM, QM, PP, IBP, EWM with go-live support and providing after go-live application support for the SAP S/4 HANA system in APS entities.
What we did
- Removal of reported SAP System errors in FI, CO, SD, QM, PP, IBP, EWM, QM modules.
- RAISE with SAP
- SAP standard software maintenance.
- Ticketing dispatching with 1st/2nd and 3rd line support.
- Project Management for support.
- Implementing of various SAP modules.
- Go-live support and hypercare.
Effects
- Comprehensive support during and after S/4 go-live.
- Implementation of new S/4 HANA and IBP modules.
- Support realized within SLA standards based on ticketing tool reports.
- Support provided in 2 languages.
