Summary
Key results
Investment recommendations accepted and executed in one click
First solution of this kind launched on the Polish market
A digital answer for a new generation of banking customers
As expectations among Private Banking customers evolve, the bank wanted to bring a more digital experience to personalized investment advisory. The need was driven by broader market trends, including growing customer wealth, generational succession, and increasing demand for convenient digital services among younger investors. The institution needed a solution that would support a hybrid advisory model, where technology simplifies the investment process while the dedicated advisor remains central to the customer relationship.
In the previous model, an advisor prepared a recommendation in a dedicated application, and the customer received it as a PDF in online banking. To act on the recommendation, the customer then had to place each recommended order for open-end investment funds separately. This made the process time-consuming, less convenient, and more vulnerable to errors.
The goal of the project was to streamline the experience and move the key decision moment into a single, clear step: one-click recommendation acceptance, after which the system automatically places the related investment orders. The new process was intended to make investment advisory faster, more efficient, and more convenient for Private Banking customers, while preserving the value of advisor-led guidance.
Delivering such a solution required working in a highly regulated and demanding banking environment, where security, reliability, and compliance with internal standards were essential. Thanks to their extensive banking expertise and experience in delivering complex financial solutions, Sii’s specialists were well positioned to support the bank in bringing this innovative project to life.
Cross-functional delivery team for a complex banking environment
Sii Poland joined the initiative as an outcome-based technology partner, responsible for building a delivery setup able to support the bank’s business objective within the planned timeline. Instead of providing individual specialists only, Sii helped create a complete delivery team that could take responsibility for the agreed scope and work closely with the bank’s Product Owner.
The cooperation followed a clear delivery path: joint analysis and cooperation model definition in October 2024, project and development work from December 2024 to June 2025, and production launch in July 2025.
The scope of work included:
- Building the team in stages, starting with solution architecture and business analysis to understand the bank’s ecosystem, processes, and integration requirements
- Scaling the team in line with delivery milestones by adding Tech Lead, Java, React, and QA competencies
- Creating an 8-person cross-functional team combining backend, frontend, architecture, business analysis, and test automation
- Working remotely in Scrum, with Azure DevOps supporting planning, delivery tracking, and quality control
- Supporting onboarding and internal knowledge transfer through technical leaders as the team grew
- Maintaining delivery continuity and efficiency despite the complexity of the banking environment
Sii designed and implemented the one-click investment advisory feature, enabling customers to accept investment recommendations and trigger automatic order execution. The solution was integrated with the investment platform and the bank’s e-banking systems and delivered in line with the stringent security requirements.
One click instead of a multi-step manual process
With the new feature, the bank simplified the path from investment recommendation to execution. Private Banking customers can now move from decision to order in one process, without manually submitting each recommended fund order separately. This makes the advisory experience faster, more efficient, and more convenient in digital channels, while preserving the role of the advisor in the customer relationship.
From an organizational perspective, the bank gained a secure digital feature delivered in a regulated banking environment and connected to its investment and e-banking ecosystem. The initiative reinforced the institution’s position as a digital innovation leader in Poland, with the first solution of this kind on the Polish market. It also created a strong foundation for further development of personalized investment advisory services.
Key results
- Investment recommendations accepted and executed in one click
- First solution of this kind launched on the Polish market
- Production rollout delivered within 10 months, from analysis to launch
- Investment advisory feature integrated with the bank’s investment and e-banking ecosystem
- Secure delivery aligned with the client’s strict security standards