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We are looking for an experienced L2 Support Engineer to provide advanced technical support for Adobe customer applications within the Adobe Experience Cloud ecosystem (AEM, Marketo, Adobe Commerce Cloud).
In this role, you will handle incidents escalated from L1 that require deeper technical analysis, system-level troubleshooting, and cross-team collaboration.
You will work closely with customers, Adobe Support, Engineering, and Infrastructure teams to ensure high service quality, system stability, and continuous improvement. The ideal candidate combines strong technical depth with excellent communication skills and a customer-first mindset.
Willingness to work in a three-shift system (including night shifts).
Job no. 260306-MCSRO
Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.
Poszukujemy doświadczonego Support Engineera L2 do świadczenia zaawansowanego wsparcia technicznego dla aplikacji klienckich Adobe w ramach ekosystemu Adobe Experience Cloud (AEM, Marketo, Adobe Commerce Cloud).
W tej roli będziesz obsługiwać incydenty eskalowane z L1, które wymagają głębszej analizy technicznej, rozwiązywania problemów na poziomie systemu i współpracy między zespołami.
Będziesz ściśle współpracować z klientami, działem pomocy technicznej Adobe, działem inżynieryjnym i zespołem ds. infrastruktury, aby zapewnić wysoką jakość usług, stabilność systemu i ciągłe doskonalenie. Idealny kandydat łączy w sobie dużą wiedzę techniczną z doskonałymi umiejętnościami komunikacyjnymi i nastawieniem na klienta.
Gotowość do pracy w systemie trzyzmianowym (w tym zmiany nocne).
Nr oferty 260306-MCSRO
Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.
L2 Support Specialist – Adobe Product Suite (f/m/x)
We will contact you as soon as we review your CV
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Please try uploading a different copy or a new version of the file. Contact us, if problem occurs again.
Cooperation with international players across sectors, including automotive, banking, finance, hi-tech, medical, retail, logistics, and public services. The diversity of industries ensures the stability of the company and gives employees the opportunity to develop in various directions.
We deliver projects in many technologies and areas, from software development, through testing, engineering, IT infrastructure, cloud solutions, cybersecurity. We have partnerships with key tech solution providers, like: Microsoft, SAP, Adobe, Salesforce, AWS, Google Cloud, Atlassian.
We began as a one-person start-up in 2006 and grew into a 7 500 workers company in 2024, generating revenue of of PLN 2.1BN, having no debts.
We offer the possibility of working completely remotely, if the position allows it.
We are a key partner for many prestigious global companies from different sectors i.a: BNP Paribas, KUKA, ING or Bombardier with whom we have contracts that guarantee continuity of employment for our workers.
Since 2018, we have been recognized with the Great Place to Work Europe title, a prestigious award based on employees feedback. According to the study, over 90% of people working at Sii consider it a fantastic place to work.
At Sii we have a lot of knowledge sharing initiatives – our workers can join technology Communities, participate in a mentoring program or benefit from in-house trainings, blog and e-learning platforms.
No matter our title, we address each other by first names. Transparency and dialogue are important for us, that’s why we periodically organize local CEO meetups, online CEO live sessions and departmental Inspiration Days. During them everyone has the opportunity to meet with people managing the company, ask questions, report problems and discuss troubling issues.
Become part of the team and grow with us
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