ITIL®4 Foundation [EN]

Why take this course

If you’re involved in IT service management and want to keep up with digital transformations, this ITIL® 4 Foundation training is for you. You’ll learn how to improve your organization’s operations by applying proven ITIL® 4 practices. This course will give you the necessary knowledge and qualifications to continue your development in the ITIL® field and deliver more effective services.

What you'll learn

• Discover a modern approach to IT service management.
• ITIL® 4 in terms of its vocabulary and key concepts.
• How an organization and its operations can be improved by applying the practices described in ITIL® 4.
• How to pass the ITIL® 4 Foundation exam, which verifies your knowledge of the IT service management model described in ITIL® 4.
• You’ll gain the qualifications to participate in higher-level ITIL® 4 courses that assess your ability to apply knowledge in a practical context.

Who is this course for

This course is for anyone involved in providing and developing IT services. It’s ideal for service owners, support teams, Service Desk staff, engineers, technical specialists, administrators, and IT service users. While prior experience in delivering and supporting IT services is helpful, it is not a prerequisite.

Topics covered

• Key concepts of service management
• ITIL® guiding principles
• Four dimensions of ITSM
• ITIL® Service Value System
• The activities of the Service Value Chain, and how they interconnect
• Purpose and key terms of 18 ITIL® practices
• 7 ITIL® Practices in detail, including how they fit within the Service Value Chain:
  • Continual improvement, including: The continual improvement model
  • Change enablement
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management
• Exam preparation
• Revision sessions
• Mock exam
• Accredited exam