About the client
A leader in the Polish pharmaceutical market and one of the major drug manufacturers in the region of Central and Eastern Europe. The company works on the development and manufacture of novel biologics and biosimilars, including production for biotechnology companies at a worldwide range.
The challenge
The client needed to build a dedicated solution supporting sales and the bidding and ordering process, along with improving work ergonomics and data organization.
What we did
- Identified the needs and requirements of CM and API departments
- Implemented a CRM platform based on MS Dynamics 365 environment
- Centralized and integrated customer data from different systems
- Provided system maintenance support based on SLA
Benefits for the client
- Obtaining a user-friendly solution fully adjusted to the client’s needs
- Enabling support for the key activities within the Sales B2B department
- Facilitating the daily work of sales representatives with a functional and accessible tool
