Send Your Request Join Sii
Send Your Request Join Sii

About the client

Sii supports clients in the field of software development, IT infrastructure management, testing, service desk and BPO, training, engineering and consulting services.

The challenge

Centralization of the process of handling documentation in Sii, in order to:

  • Shorten document handling time,
  • Reduce costs.

What we did

We have created a specialized Shared Services Center unit in Lublin that took over documentation handling process from 9 administration teams and we introduced:

  • Process standardization – changes in the verified processes and guidelines,
  • Preparation of BI reports and responsibility matrix (RACI),
  • Defining qualitative and quantitative KPIs.

Effects

  • Higher quality of documentation handling service (98% vs 94%),
  • Higher effectiveness of specialists,
  • Shortening of document handling time,
  • Cost reduction.
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We are constantly searching for talents

Join Sii and get a chance to work on similar projects for prestigious customers.

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If you have any questions or would like to learn more about our offer, feel free to contact us.

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Natalia Competency Center Director

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Paweł Process Owner

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