Online
19.11.2026
11:00 am - 12:30 pm
Language
enYour ITIL 4 knowledge is becoming legacy faster than you think. Learn how to transition to the ITIL 5 standard, master the AI Capability Model (6C), and stay years ahead of the competition.
The Era of “Service Management” is Over
PeopleCert redefined the industry. The shift from ITIL 4 to ITIL 5 isn’t just an update, it’s a total paradigm shift from managing “services” to managing Digital Products in an AI-dominated world.
As organizations scramble to integrate Industry 5.0 standards, the gap between those who know ITIL 4 and those who master ITIL 5 is widening. Don’t let your expertise become legacy software.
What Will You Learn?
- Master the 6C AI Model: Move beyond “using AI” to managing the AI Capability Model across your entire organization.
- The ITIL 4 to 5 Fast-Track: Learn how to leverage your existing ITIL 4 Foundation to jump directly into Practice Manager or Strategic Leader roles without repeating the basics.
- AI Governance & Ethics: Gain the specialized knowledge needed to responsibly deploy and oversee AI agents and LLM-integrated workflows.
- Unified Frameworks: See how ITIL 5 seamlessly absorbs DevOps, Agile, and PRINCE2 to eliminate silos once and for all.
- Product & Service Lifecycle (PSLM): Master the 8 core activities from Discover to Support to accelerate product delivery.
Your host:
Anna Sadowska
Business Management Expert
With 17 years of experience as a consultant and manager, she helps organizations establish standards for project management, Project Management Offices (PMOs), and IT services. She leads strategic change programs and specializes in agile management and transformation, particularly in virtual environments. She is also an accredited trainer in PRINCE2®, MSP®, MoP®, P3O®, AgilePM®, PRINCE2Agile®, M_o_R®, MoV®, Change Management™, Benefits Management, DevOps, ITIL Expert, Agile Shift, Professional Scrum Master I, and Lean IT Foundation.
AGENDA
The 2026 Paradigm Shift
Why traditional ITSM is dead and why the "Product-First" approach is the only way to survive Industry 5.0.
Deep Dive: The AI Capability Model (6C)
Deep Dive: The AI Capability Model (6C) A practical walkthrough of the 6C Model. How to audit, implement, and scale AI within the ITIL 5 framework.
Experience-Driven IT & PSLM
How the 8-activity PSLM model changes your daily operations and focuses on "Experience-driven" outcomes rather than just SLAs.
Your Certification Roadmap
Your Certification Roadmap A strategic guide to becoming an ITIL Master. We’ll compare the Practice Manager, Managing Professional, and Strategic Leader paths.
Interactive Q&A
Get direct answers from Sii Poland’s transformation consultants.
Who is this webinar for?
- IT Managers & Directors looking to future-proof their department’s strategy.
- Product Owners & Project Managers needing a structured framework for AI governance.
- ITSM Specialists whose ITIL 4 certifications require an urgent upgrade.
- CTOs & Digital Transformation Leaders driving Industry 5.0 initiatives.
Join Sii Poland’s leading experts for a deep-dive session on how to transition your career and your organization into the new era of IT excellence.
Content partner:
ORGANIZER
Sii Poland is one of Poland’s largest technology service providers. We support companies in their digital transformation by combining consulting, industry knowledge, and technology expertise: from strategy and solution design through implementation and ongoing development.