ITIL®5 Service [EN]

Why take this course

ITIL Service (Version 5) equips you with the expertise to deliver resilient, high-performing digital services across the full lifecycle. It provides structured guidance for managing service relationships, service levels, operational reliability, and continual improvement, ensuring consistent performance, resilience, and measurable customer outcomes.

What you’ll learn

• Digital products and services – Understand the key concepts of digital product and service management and how they support value and performance from a service perspective.
• Service value co‑creation – Explore how services enable the co‑creation of value with customers, partners, and stakeholders across the lifecycle.
• Experience‑led service quality – Learn how to apply human‑centred, experience‑led design to improve the perception and quality of services.
• Resilient and adaptable services – Discover how to develop resilient, sustainable, and adaptable services to respond effectively to change.
• Strategy and service alignment – Gain a clear understanding of how services connect strategic intent with consistent performance and value creation.
• Stakeholder‑aligned services – Explore how services align with real stakeholder needs to ensure relevance, clarity, and deliver measurable outcomes.
• Continual improvement – Examine how to use continual improvement and evidence‑based decisions to increase value and reduce waste.
• Service governance and innovation – Learn how practical governance supports compliance, risk management, and responsible innovation.
• AI‑enabled service delivery – Understand how AI and automation enhance service capability while maintaining trust and accountability.

Who is this course for

• Service Management Professionals: ITSM Managers and Service Managers, Service Desk Leads, Service Process Owners, Support Specialists and IT Operations Staff
• Product and Digital Delivery Teams (New to ITIL): Product Managers, Digital Delivery Teams and Software Professionals, Experience Managers,
• Strategic and Leadership Roles: CIOs and CDOs (Chief Digital Officers), Heads of Transformation, Enterprise Architects,
• Experienced ITIL Professionals: ITIL v3 and ITIL 4 Certified Professionals: Individuals looking to upgrade their skills and transition to the new framework, which focuses on end-to-end value streams rather than just processes

Topics covered

• ITIL Foundation recap and digital products and services overview
• Discover
• Design
• Acquire
• Build
• Transition
• Operate
• Deliver
• Support
• The ITIL Product and Service Lifecycle
• ITIL and other frameworks