The challenge
The client needed to update the technology scope and invest in the new MS Dynamics technology 365 using ERP, CRM, and Field Service functions. The goal was to maintain a constant pace of growth and broaden the range of operations by expanding into foreign markets.
What we did
Implemented the following Dynamics 365 tools:- Dynamics 365 F&O in the finance, purchasing, sales, WMS warehouse, and production areas.
- Dynamics 365 Sales as a CRM solution.
- Dynamics 365 Field Service as a tool to support the operation and maintenance of the field service.
Benefits for the client
- One integrated solution based on the latest MS Dynamics 365 technology in the Cloud
- Extending the scope of the system use to include the sales and field service departments
- Broadening the usage of the implemented tools to provide system support for a new company located in Germany