First-Time Manager: Essential Management Skills for New Leaders

• Effectively manage teams, particularly in first-line management positions.
• Apply best practices in goal setting.
• Delegate tasks effectively, monitor progress, and evaluate results.
• Use proven techniques to foster employees’ intrinsic motivation.
• Adapt your management style to the employee’s level of development using the Blanchard-Hersey Situational Leadership Model.
• Conduct motivational, disciplinary, and development-focused conversations.
• Provide constructive feedback using the FKOK feedback model.

Building Your Leadership Potential

• Colleague, manager, supervisor, leader, or executive: understanding the differences.
• Establishing healthy boundaries between peer relationships and managerial responsibilities.
• Avoiding the dilemma of “being liked” versus “being effective.”
• Building personal authority and credibility as a manager.

Blanchard’s Situational Leadership Concept

• Why a single management style does not work for every team member.
• Overview of the four employee development levels according to Blanchard.
• Understanding employees’ development needs at different stages of maturity.
• Matching leadership styles to employee readiness and competence.

Motivating Employees

• The role of motivation in people management.
• What motivates people to take action: key psychological needs.
• Understanding the “big picture”: helping employees see how their work contributes to broader organizational goals.
• Maintaining team motivation during periods of heavy workload.
• Building a culture of effectiveness, engagement, and proactivity.

Goal Setting and Task Delegation

• How to delegate tasks effectively to improve team performance.
• Work optimization and priority management.
• Monitoring task execution without micromanagement.
• The OSCAR Model for monitoring and accountability.
• Setting clear and motivating goals using the SMART framework.
• Delegation levels according to H. Sherman.
• Monitoring and evaluating task completion and outcomes.

Assertiveness and Team Management

• Building an assertive mindset: key pillars of assertiveness, including openness, honesty, respect, courage, and empathy.
• Replacing judgment with constructive opinion: understanding the impact of language on employees.
• Assertive refusal techniques: how to say “no” while maintaining positive professional relationships.
• Managing difficult situations and resolving conflicts within teams.

Giving Feedback: A Core Management Tool

• Definition and purpose of feedback.
• Praise, criticism, and feedback: understanding the differences.
• Requests versus expectations when working with teams.
• Feedback as a motivational instrument.
• Overview of effective feedback methods and techniques.