Why take this course
Are you starting your journey as a team manager and looking for a solid foundation? This training provides essential tools for effective planning, organizing, motivating teams, and managing performance. You will learn task delegation techniques, develop effective communication skills, and discover how to build employees’ intrinsic motivation. Through practical exercises, you will gain the confidence needed to successfully transition into your new managerial role.
What you’ll learn
By the end of the training, you will be able to:
- Effectively manage teams, particularly in first-line management positions.
- Apply best practices in goal setting.
- Delegate tasks effectively, monitor progress, and evaluate results.
- Use proven techniques to foster employees’ intrinsic motivation.
- Adapt your management style to the employee’s level of development using the Blanchard-Hersey Situational Leadership Model.
- Conduct motivational, disciplinary, and development-focused conversations.
- Provide constructive feedback using the FKOK feedback model.
Certification & Exam
Upon successful completion of the training, participants will receive a personalized certificate confirming the acquired skills and competencies. The training does not conclude with an exam; active participation throughout the sessions is required.
Who is this course for
This training is designed for:
- Individuals starting managerial or leadership positions.
- Experienced managers who want to review and refine their team management methods.
- Professionals seeking practical skills in management, delegation, and employee motivation.
Topics covered
Building Your Leadership Potential
- Colleague, manager, supervisor, leader, or executive: understanding the differences.
- Establishing healthy boundaries between peer relationships and managerial responsibilities.
- Avoiding the dilemma of “being liked” versus “being effective.”
- Building personal authority and credibility as a manager.
Blanchard’s Situational Leadership Concept
- Why a single management style does not work for every team member.
- Overview of the four employee development levels according to Blanchard.
- Understanding employees’ development needs at different stages of maturity.
- Matching leadership styles to employee readiness and competence.
Motivating Employees
- The role of motivation in people management.
- What motivates people to take action: key psychological needs.
- Understanding the “big picture”: helping employees see how their work contributes to broader organizational goals.
- Maintaining team motivation during periods of heavy workload.
- Building a culture of effectiveness, engagement, and proactivity.
Goal Setting and Task Delegation
- How to delegate tasks effectively to improve team performance.
- Work optimization and priority management.
- Monitoring task execution without micromanagement.
- The OSCAR Model for monitoring and accountability.
- Setting clear and motivating goals using the SMART framework.
- Delegation levels according to H. Sherman.
- Monitoring and evaluating task completion and outcomes.
Assertiveness and Team Management
- Building an assertive mindset: key pillars of assertiveness, including openness, honesty, respect, courage, and empathy.
- Replacing judgment with constructive opinion: understanding the impact of language on employees.
- Assertive refusal techniques: how to say “no” while maintaining positive professional relationships.
- Managing difficult situations and resolving conflicts within teams.
Giving Feedback: A Core Management Tool
- Definition and purpose of feedback.
- Praise, criticism, and feedback: understanding the differences.
- Requests versus expectations when working with teams.
- Feedback as a motivational instrument.
- Overview of effective feedback methods and techniques.
