About the client
Leading global provider of mission critical communication solutions and services, serving more than 100 000 public safety and commercial customers across more than 100 countries.
The challenge
Client needed to re-organize the document database for faster processing of evidence materials by uniformed services. Client wanted also to standardize the monitoring tools interface in order to shorten both the notifications processing time and reaction time when reporting incidents.
What we did
- Conducted research and usability tests
- Desinged UX / UI solutions enabling quick and easy capture of any fragment from interventions’ recordings
- Unified the interface of available tools and introduced a more intuitive look in order to reduce the learning time
Effects
- Streamlining the work of investigative services
- Faster and more efficient evidence processing
- More effective protection of sensitive data
- Shortening the processing of incident reports with the participation of uniformed services
