About the client
Serves more than 500,000 customers around the globe, seeking insights from the building blocks of life – DNA, RNA and proteins. Deliver Sample to Insight solutions for molecular testing, propelling their customers from start to finish to unlock new insights.
The challenge
Due to the increasing need to share expertise and provide technical support for the company’s solutions, the client’s Digital Accelerator department needed to modernize its knowledge base and customer support tools. Their goal was to re-write their current e-commerce solution, and product pages and Knowledge HUB to the new version.
What we did
- Created product development roadmap.
- Took care of components prioritization and scope of the MVP.
- Analyzed business requirements and did a feasibility study.
- Coordinated work between multiple Scrum teams within the organization.
- Migrated all the available tools, research articles, product manuals, documents, trainings, and webinars to a renewed, next-generation e-commerce platform.
Benefits for the client
- Migrating the Knowledge Hub section of the client’s website to new designs and a new Sitecore CMS structure
- Upgrading webinar services for the client’s new Support Pages and forms, as well as introducing new search functions for the Knowledge Hub
- Ensuring easy information search and convenient use of the client’s website
- Improving website traffic statistics and enhancing information availability and user retention
