About the client

An international chain of convenience stores owned and operated by a Canadian company.

The challenge

The client implemented a new ITSM system and was looking for a scalable solution to support the adoption of IT processes.

What we did

  • We defined the business need and client waiting time.
  • We prepared a series of interactive, engaging mini trainings for the client’s e-learning platform, taking into account the specificity of its processes. We showed their benefits and interactions between them.

Effects

  • Diagnosis, discussion and development of solutions to the existing problems in projects.
  • Development of a scheme of cooperation and project process.
  • Client is able to present new IT processes and the new ITSM system to all IT employees in a standardized way.
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