About the client
Biopharmaceutical company with state-of-the-art facilities across Europe. The largest Polish manufacturer of pharmaceuticals and a leader of the Polish pharmaceutical market.
The challenge
The client needed to build a dedicated solution supporting sales and the bidding and ordering process, along with improving work ergonomics and data organization.
What we did
- Identified the needs and requirements of CM and API departments.
- Implemented a CRM platform based on MS Dynamics 365 environment.
- Centralized and integrated customer data from different systems.
- Provided system maintenance support based on SLA.
Benefits for the client
- Obtaining a user-friendly solution fully adjusted to the client’s needs
- Enabling support for the key activities within the Sales B2B department
- Facilitating the daily work of sales representatives with a functional and accessible tool
