Why take this course
ITIL Product (Version 5) enables you to manage digital products as integrated value streams, aligning product capabilities, services, and business outcomes across their full lifecycle. Leverage this valuable practical guidance to excel in complex, AI-driven environments and advance your career
What you’ll learn
- Digital Product and Service Integration – Gain a clear understanding of how digital products provide capabilities and digital services enable value realization. Explore how to effectively manage both as a single and unified system.
- Value Stream Integration and Flow Optimization – Learn how to identify, map, and improve product value streams to optimize flow, reduce waste, and achieve measurable outcomes.
- Strategic Discovery and Product Direction – Find out how to align product roadmaps with organizational strategy through structured discovery, prioritization, and evidence-based decision-making.
- Human-Centred Product Design – Discover how to apply design thinking and human-centred design principles to create user-centered, scalable, resilient, usable, and sustainable digital products.
- Resource and Supplier Orchestration – Learn to make informed acquisition decisions across technology, talent, and suppliers to ensure scalability and long-term resilience.
- Build and Quality Engineering Integration – Explore how to integrate design into build activities with automation, testing, governance, and technical debt management
- Controlled Transition and Deployment – Analyze how to execute structured, risk-aware product transitions with operational readiness and observability embedded from day one.
- Reliable and Observable Operations – Discover how to apply Site Reliability Engineering (SRE) principles, observability, capacity and continuity planning, monitoring, performance management, and automation to ensure reliability, availability, and resilience
- AI-enabled ways of working – Integrate AI-enabled ways of working and practices into product development and support.
Who is this course for
- Product Managers and Owners: Responsible for defining, building, and managing digital products from discovery to retirement.
- IT Service Management (ITSM) Professionals: Looking to bridge the gap between product development and service operations.
- DevOps Practitioners: Seeking to integrate ITIL best practices with faster, collaborative development and delivery models.
- Digital Transformation Leaders: Responsible for designing, delivering, or improving digital services.
- IT Operation Managers and Service Managers: Involved in supporting and operating digital products.
- Project Managers: Working on projects related to digital product delivery and service management.
Topics covered
- ITIL Foundation recap and digital products and services overview
- Discover
- Design
- Acquire
- Build
- Transition
- Operate
- Deliver
- Support
- The ITIL Product and Service Lifecycle
- ITIL and other frameworks
