JIRA for IT administrators

Why take this course

If you are responsible for the technical maintenance of business solutions in Jira and want to learn the tool inside and out, this training is for you. It will provide you with practical knowledge to effectively manage the system, projects, and users, and to scale solutions for a large number of users.

What you’ll learn

• You will get to know the Jira tool from an IT administrator’s perspective.
• You will understand the fundamentals of global and personal configuration.
• You will learn how to manage projects, users, and groups.
• You will be able to identify business needs and build solutions based on them.
• You will apply best practices for workflow and permission management.
• You will gain knowledge on scaling the system for a large number of users.
• You will master advanced data search using JQL.

Who is this course for

This course is intended for individuals who technically support business solutions in Jira but do not have full knowledge of the tool or want to deepen it to maintain the entire range of available business solutions.

Topics covered

• Jira and Confluence as a collaboration platform, role and usage
• • Presentation of tools
  • A way to access tools, relationships
  • Task and project tracking tools
  • Reporting (time and status)
• Process and training division of users: End User, Business Administrator, System Administrator
  • Available Jira projects
  • Roles and Permissions
• Complex diagrams:
  • Workflow
  • Permissions for Roles
  • Fields – types and use
  • Notifications
• Data security and visibility
  • Available security Report management – changes in the system
• Tailoring requests to needs
  • Screens
  • Workflow
• Tips & tricks: working with large amounts of data, export / import, JQL – advanced search, Dashboards