JIRA for IT administrators

Course objectives

Getting to know Jira tool from the system and project administration perspective, learning best practices, scaling principles for a large number of users, business application tips.

Benefits

Participants will learn and understand:

• Tool design and functionalities, available options
• Basics of personal and global configuration
• Tool nomenclature
• Available design roles, their rights and application
• Process flow as workflow – criteria and collection of data
• Current and future automation

Participants will be able to:

• Manage projects
• Manage users and groups efficiently
• Identify process representations in workflow and identify business needs
• Build and modify process support solutions based on business requirements
• Propose and maintain a high standard of service and data quality

Training scope

• Jira and Confluence as a collaboration platform, role and usage
• • Presentation of tools
  • A way to access tools, relationships
  • Task and project tracking tools
  • Reporting (time and status)
• Process and training division of users: End User, Business Administrator, System Administrator
  • Available Jira projects
  • Roles and Permissions
• Complex diagrams:
  • Workflow
  • Permissions for Roles
  • Fields – types and use
  • Notifications
• Data security and visibility
  • Available security Report management – changes in the system
• Tailoring requests to needs
  • Screens
  • Workflow
• Tips & tricks: working with large amounts of data, export / import, JQL – advanced search, Dashboards

Audience

People responsible for technical maintenance of Jira business solution, who have no knowledge of the tool or want to deepen it to maintain the full range of business solutions available.