Sii Poland
SII UKRAINE
SII SWEDEN
Sii Poland
SII UKRAINE
SII SWEDEN
Sii implements Secure Data Layer, a solution for organizations in regulated sectors that want to launch modern cloud-based ITSM while maintaining full control over where their data is stored.
Sii developed a dedicated Forge app that acts as an intermediary layer between Atlassian Family products and the client’s local resources. Confidential data is retrieved only at the user’s request and displayed in a dedicated panel, without being stored or cached in Atlassian Cloud. This makes it possible to use Jira and JSM Cloud without violating data residency requirements.
Secure Data Layer can require additional authentication via SSO, Azure AD, or MFA before sensitive data is displayed. Permissions are verified on the client side, not by Atlassian Family products. If a user is not authorized to access specific information in the client’s systems, the data will not be displayed. This gives organizations greater control over access in environments with strict security requirements.
Sii’s solution reduces the need to build multiple instances and complex structures resulting from different data residency requirements. Instead of separating environments by country and jurisdiction, the client can maintain a single Jira, JSM Cloud and Confluence environment while keeping the most sensitive data locally. This approach works well when regulatory requirements make it difficult or impossible to move to the cloud in the standard model.
The solution backend can run on different technologies and client resources, such as PostgreSQL, Azure Blob Storage, file servers, or other local repositories. Sii can prepare the integration itself or also cover the implementation of the required backend layer. As a result, Secure Data Layer is not a rigid marketplace add-on, but a solution tailored to the organization’s requirements and country of operation.
Sii developed Secure Data Layer in response to a real challenge faced by an organization operating across multiple countries and subject to different requirements for data residency and data processing. The solution was created to enable the use of Jira, Jira Service Management Cloud and Confluence in environment where the standard Atlassian Cloud model does not meet security and compliance requirements.
Sii delivers not only the Forge app, but also integration with the client’s local databases, file repositories, and authentication systems. Depending on the client’s needs, we can prepare an intermediary layer, adapt the solution to the existing backend, or deploy any missing infrastructure on the client side.
Secure Data Layer removes one of the main barriers to Atlassian Cloud adoption: the need to store sensitive data in the cloud. As a result, the solution can support organizations in the healthcare, financial, public, and defense sectors, as well as deployments in countries where data location requirements rule out the standard cloud model.
Read FAQ
Secure Data Layer is a custom solution based on the Forge app that enables organizations to use Jira, Jira Service Management Cloud and Confluence without storing confidential data in Atlassian Cloud. Sensitive data remains on the client’s infrastructure and is only displayed in JSM after being securely retrieved.
Atlassian Family products handle the process and user interface, while the Forge app connects to the client’s backend, such as a database, file repository, or authentication system. The user clicks “Load data”, and the data is retrieved on demand, without being stored or cached in Atlassian Cloud.
The solution was designed primarily for the most confidential data, such as technical details, medical data, and attachments. Only non-confidential information, such as ticket metadata, can remain in Atlassian Cloud.
Yes. Attachments can be retrieved from the client’s local resources and displayed in Atlassian Family products without being stored in Atlassian Cloud. This is important in cases where files contain data subject to additional regulations.
Yes. Secure Data Layer can use additional authentication, such as SSO, Azure AD, or MFA. This makes it possible to verify the user’s identity before confidential data is displayed, even if the organization wants to limit its trust in the Atlassian environment itself.
Permissions are verified on the client side, based on the client’s systems and access policies. Atlassian Family products does not independently decide who can view sensitive data. If the user does not have the required permissions in the client’s environment, the data will not be displayed.
Yes. Sii can deliver not only the Forge layer and integration with JSM Cloud, Jira and Confluence but also help implement or extend the backend needed to store data and support authorization. This is important for organizations that do not want to build the entire solution on their own.
Secure Data Layer was designed for organizations in regulated sectors, especially healthcare, financial services, and the public sector. It works well wherever the biggest barrier to adopting Atlassian Cloud is related to data residency, security, and local compliance requirements.
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