Sii Poland
SII UKRAINE
SII SWEDEN
Sii Poland
SII UKRAINE
SII SWEDEN
Sii’s unique, fully secure AI solution for Jira Service Management lets you automate first-line support and reduce ticket volume immediately.
20% lower Service Desk operating costs
30% higher team throughput
85% of repetitive tickets resolved automatically
GAIA takes over repetitive IT requests – password resets, account unlocks, application access or basic configurations – so employees get answers in seconds, and Service Desk queues visibly shrink. IT teams can focus on incidents that require technical expertise, without losing control over SLAs. Sii integrates GAIA with Jira Service Management in your existing workflows, so automation works from day one with no process changes.
With access to your internal documents, policies and procedures, GAIA instantly explains rules for travel, purchasing, HR, finance or compliance, giving employees clear, correct answers based on up-to-date sources. This eliminates misinterpretations, reduces unnecessary escalations, and relieves administrative departments. Sii tailors GAIA’s response logic and trains models on real examples from your organization, so the bot is precise, compliant with your policies and always up to date – without the need to migrate or clean up your repositories.
GAIA takes over processes such as booking hotels, flights, meeting rooms, equipment or complete business trips – from submitting the request to preparing proposals that meet your policies and current availability. The employee provides only basic data, and the bot handles the rest, shortening planning time and eliminating organizational errors. Sii designs these scenarios to reflect the real needs of Administration, HR and Procurement teams and your cost policies, so automation runs smoothly within your existing processes.
By connecting GAIA to your enterprise data sources, the bot answers questions about costs, budget limits, project spending or quarterly summaries in seconds – without involving BI teams. Users get current information immediately, which speeds up decision-making and simplifies daily work. Sii integrates GAIA with BigQuery and other systems so that data access is fully aligned with permissions, reporting standards and data control processes. As a result, the system is secure and operates in line with your organizational rules.
GAIA operates exclusively on your repositories, documents, and policies. With a proprietary RAG engine and a local LLM model, data never leaves your environment, including full on-premises installations.
GAIA does not generate generic suggestions. Every response is based on your specific policies and procedures. The system supports HR, Finance, Procurement, and Administration processes exactly as they work in your organization.
GAIA is not limited by Atlassian Cloud. It supports Jira Data Center, SharePoint, databases, PDFs, NFS folders, and all document formats used in your organization.
Every GAIA action is logged in the Jira ticket timeline according to your permissions and workflows. You gain full transparency for auditors, compliance, and operations teams.
Sii experts guide you through the entire process – from process analysis, through technical implementation and testing, to ongoing optimization and new use cases.
Read FAQ
GAIA is a purpose-built, multi-agent AI system for Jira Service Management that acts as an on-premises first-line support bot. It takes the ticket content, analyses the context, searches selected knowledge sources (SharePoint, PDFs, CSV, DOCX, databases, NFS folders, Confluence), combines results with a local LLM model and posts a ready answer directly into the ticket thread.
No. GAIA also works with Jira Data Center and fully on-premises environments. It does not require Atlassian Intelligence features or sending data to the cloud. This is critical for organizations with strict data policies, including banks and the public sector.
Yes. GAIA works with any repository. You don’t need to migrate or reorganize your content. It supports SharePoint, databases, PDFs, CSV, DOCX and other formats, with no limits on file or attachment size.
No. GAIA uses your existing forms, fields, and processes. The integration does not require rebuilding ticket forms or changing how teams work.
GAIA automates repetitive tickets (password resets, account unlocks, access requests, basic configurations), speeds up responses to HR, Finance and Administration procedure questions and reduces the number of escalations. As a result, teams can focus on real incidents.
Responses are generated in a few seconds. Companies using GAIA achieve 85% automated handling of repetitive tickets, 20% lower Service Desk costs, and 30% higher throughput.
Yes. The Policy Agent reviews documents and policies, and GAIA provides clear, correct answers based on your sources. This reduces interpretation of errors and lowers the number of questions directed to HR, Administration, and Finance.
Yes. The Booking Agent automates processes such as booking rooms, equipment, travel, and business trips. The user provides basic data, and GAIA runs the process in line with applicable rules.
Yes. The Reporting Agent integrates, among others, with BigQuery and answers questions about costs, limits, budgets and project data according to user permissions. This relieves BI teams and speeds up decisions.
Yes. GAIA uses an AI Dispatcher, Policy Agent, Reporting Agent, and Booking Agent. It selects the right agent based on the ticket type and handles each case in a predictable, process-aligned way.
Yes. Every GAIA activity is recorded in the ticket thread. The system operates in line with user permissions and security policies and supports audit and compliance requirements.
No. GAIA works even with distributed, imperfect repositories. Implementation does not require content migration. In a demo, GAIA can also operate on a limited documentation set.
The process includes analysis, agent design, integrations, testing, and production deployment. Typically, it takes a few days to a few weeks, depending on the number of processes and knowledge sources.
Yes. We provide a demo and test environment so you can see GAIA in action even without a complete documentation set.
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