How Reykjavík is redefining Public Services – with Sii Poland behind the change 

For over five years, Sii Poland has served as a key technology partner to the City of Reykjavík, supporting one of the most ambitious public sector digital transformations in Northern Europe. The shared mission? To make public services simpler, more accessible, and built around real-life needs – from everyday applications to family support systems and inclusive digital tools for all residents. 

Together with the City of Reykjavík, Sii Poland has co-created a suite of digital services that are now part of residents’ daily lives. From social care platforms and case management tools to multilingual portals and scalable cloud infrastructure, every system has been designed to reduce friction, expand access, and help city employees work more effectively. The result? A digital city built around people – practical, inclusive, and ready for what’s next. 

My Pages – a new standard in city services 

At the heart of Reykjavík’s digital transformation is My Pages – a personalized portal developed in partnership with Sii Poland and accessible via reykjavik.is. Residents can manage most municipal services online: from submitting applications and checking tax status to using dynamic forms in Icelandic, English, and Polish. 

The launch of My Pages marked a long-awaited turning point: after 20 years, the city could finally retire its outdated Rafræn Reykjavík system – replacing PDFs, emails and manual workflows with a seamless, fully automated experience. 

This is a significant milestone in Reykjavík’s ongoing digital transformation journey. The new My Pages are not merely an upgrade; the online applications have all been automated, eliminating the need for PDF documents and email submission, as well as enabling immediate feedback from city employees to the citizens and companies of Reykjavík – says Halldór Gislason, Head of Software Development at the City of Reykjavík. 

Sii Poland led the development of the platform’s entire frontend – ensuring it is accessible, intuitive, and reliable across devices and skill levels. We also implemented automated testing workflows that help the city roll out new features safely and without delays. 

Digital support for families – the Skólaþjónustan (School Service) system 

Skólaþjónustan (School Service) is another key system available through My Pages – designed to help Reykjavík deliver faster, safer and more coordinated support to children in need of psychological, emotional or family assistance. What used to involve disconnected, paper-based processes is now managed in a secure, digital environment. 

The platform enables schools, social workers, and parents to work together more efficiently. It streamlines communication, improves data accuracy, and supports the city in making informed child welfare decisions. Recognized with the 2024 Seoul Smart City Gold Prize, Skólaþjónustan (School Service) is already making a real difference. 

Sii Poland was responsible for the platform’s entire frontend – designing intuitive interfaces for different user roles and contributing to functionality design and testing. The result is a solution that empowers both families and public institutions to act quickly and in sync. 

Social support made easy – The Counsellor (Ráðgjafinn) platform 

The Counsellor (Ráðgjafinn) is another key element of Reykjavík’s digital ecosystem, making it easier than ever for residents to access social assistance. What once required in-person visits and manual paperwork can now be handled online – on one secure, streamlined platform. 

Users can book calls with social advisors, submit documents, complete self-assessments and monitor their support status – all without leaving home. The system improves not only accessibility for residents but also operational efficiency for city staff. 

Sii Poland was responsible for building the platform’s entire user interface, covering four interconnected modules – from the client portal to the advisor dashboard. In addition to development, we co-designed and tested key functionalities to ensure the system is intuitive, cohesive and secure for every user involved. 

A robust foundation for innovation 

From day one, we’ve prioritized the quality and stability of the system’s architecture. That meant implementing comprehensive functional and automated tests to ensure safe, continuous delivery of new features – without service interruptions. At the same time, we designed and now maintain the entire cloud infrastructure behind it. But beyond the technical side, what truly defines our work is how we collaborate – with care, flexibility and long-term commitment. We see ourselves not just as a vendor, but as a partner invested in Reykjavík’s success. We listen, adapt quickly and always keep the citizen experience at the center of what we deliver –  says Magdalena Kołek, Account Executive at Sii Poland.

Reykjavík’s digital infrastructure now runs on automated test and production environments built on Kubernetes and hosted in Microsoft Azure. This gives the city the flexibility to scale, evolve, and innovate with confidence. Sii Poland now supports more than 40 digital platforms and systems across the city – from libraries and museums to event portals. 

The result? Citizens benefit from modern, secure and continuously improving digital services, while the city gains the stability, agility and support it needs to drive future transformation. 

Ready for what’s next 

I’m truly impressed by the progress our teams have made in such a short time. Sii Poland is a vital part of that success – their commitment, quality and delivery speed speak for themselves – adds Halldór Gislason.

Through this collaboration, Reykjavík has not only deployed state-of-the-art systems but also built the in-house capabilities needed for continued innovation. Sii Poland is proud to support the city’s transformation, providing technologies that genuinely improve residents’ quality of life.