About client

The leading expert in electric vehicles in the Nordic countries. It provides technical support, mobile service, quality management, and spare parts distribution for the world's leading EV manufacturers. It has operations in Sweden, Denmark, Norway, and Finland.

The challenge

The client’s need was to create a system that supports field services, tracks both service tickets and cross-selling of spare parts.

What we did

  • Implemented Salesforce Service Cloud
  • Modified Salesforce data model to meet client’s need
  • Installed and configured Field Service Lightning including:
    – personalized dashboards
    – case management
    – ticket time tracking
    – database of the serviced vehicles
  • Created custom solution for appointment cost calculation

Effects

Higher efficiency, cost tracking, increased upselling.
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