About the client
The leading expert in electric vehicles in the Nordic countries. It provides technical support, mobile service, quality management, and spare parts distribution for the world's leading EV manufacturers. It has operations in Sweden, Denmark, Norway, and Finland.
The challenge
The client’s need was to create a system that supports field services, tracks both service tickets and cross-selling of spare parts.
What we did
- Implemented Salesforce Service Cloud
- Modified Salesforce data model to meet client’s need
- Installed and configured Field Service Lightning including:
– personalized dashboards
– case management
– ticket time tracking
– database of the serviced vehicles - Created custom solution for appointment cost calculation
Effects
- Higher productivity of the entire service team,
- Easier tracking of costs,
- Increased customer satisfaction,
- All necessary information and changes are in one place
- Increased profits by upselling
