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Technologies & tools

Must have

ServiceNow IT Service Management (ITSM) JavaScript ServiceNow Scripting API ITIL Service Catalog Management Incident Management Change Management

Nice to have

Automation REST SIAM Platform Architecture Enterprise Service Management

We are looking for a Senior ServiceNow ITSM Consultant to support the evolution of the client’s global Service Integration and Management (SIAM) organization. In this role, you will design, develop, and optimize enterprise-scale ServiceNow ITSM solutions, collaborate with global stakeholders, and provide technical leadership across platform enhancements, integrations, and operational support while driving continuous service improvement.

Your tasks

Designing and implementing enterprise-scale ServiceNow ITSM solutions, platform enhancements, and integrations with external enterprise systems
Developing complex workflows, business rules, automations, scripts, APIs, and platform customizations to support global IT service management processes
Analyzing business and operational requirements while providing technical leadership, architecture guidance, and solution recommendations
Supporting platform operations by troubleshooting critical issues, performing root cause analysis, and driving continuous improvement initiatives
Collaborating with global stakeholders, mentoring team members, and ensuring compliance with ITIL best practices, governance standards, and ServiceNow platform guidelines

Requirements

Minimum 6 years of professional experience in ServiceNow development and administration
Strong expertise in ServiceNow ITSM, JavaScript, ServiceNow scripting, workflow development, APIs, and platform architecture
Solid knowledge of ITIL processes, enterprise integrations, automation, and ServiceNow modules, including Incident, Request, Problem, Change, Knowledge, and Service Catalog Management
Ability to design scalable ServiceNow solutions, lead technical discussions, mentor development teams, and work effectively within global enterprise environments
Fluent English (minimum B2 level)

Nice to have

Experience working within SIAM or large-scale multi-vendor service management environments
Knowledge of ServiceNow platform governance, release management, and upgrade activities
Familiarity with enterprise integration patterns, REST APIs, and automation initiatives
Opportunity to contribute to the evolution of a global ServiceNow platform supporting HEINEKEN's international IT operations
Collaboration with global architects, service owners, and technical teams while influencing platform strategy and continuous improvement initiatives

Job no. JOB-8M78K

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Technologie i narzędzia

Wymagane

ServiceNow Zarządzanie usługami IT JavaScript ServiceNow Scripting API ITIL Zarządzanie katalogiem usług Zarządzanie Incydentami Zarządzanie Zmianą

Mile widziane

Automatyzacja REST SIAM Platform Architecture Enterprise Service Management

Szukamy Senior ServiceNow ITSM Consultant (f/m/x), który wesprze rozwój globalnej organizacji Service Integration and Management (SIAM) klienta. W tej roli zaprojektujesz, rozwiniesz i zoptymalizujesz rozwiązania ServiceNow ITSM na poziomie korporacyjnym, będziesz współpracować z globalnymi interesariuszami oraz zapewniać przywództwo techniczne w zakresie ulepszeń platformy, integracji i wsparcia operacyjnego, jednocześnie wspierając ciągłe doskonalenie usług.

Twoje zadania

Projektowanie i wdrażanie rozwiązań ServiceNow ITSM na poziomie korporacyjnym, ulepszeń platformy oraz integracji z zewnętrznymi systemami przedsiębiorstwa
Tworzenie złożonych workflow, reguł biznesowych, automatyzacji, skryptów, API oraz dostosowań platformy wspierających globalne procesy zarządzania usługami IT
Analiza wymagań biznesowych i operacyjnych oraz zapewnianie przywództwa technicznego, wskazówek architektonicznych i rekomendacji rozwiązań
Wsparcie operacji platformy poprzez rozwiązywanie krytycznych problemów, przeprowadzanie analizy przyczyn źródłowych oraz inicjowanie działań ciągłego doskonalenia
Współpraca z globalnymi interesariuszami, mentoring członków zespołu oraz zapewnianie zgodności z najlepszymi praktykami ITIL, standardami zarządzania i wytycznymi platformy ServiceNow

Wymagania

Minimum 6 lat doświadczenia zawodowego w rozwoju i administracji ServiceNow
Silna ekspertyza w ServiceNow ITSM, JavaScript, skryptowaniu ServiceNow, tworzeniu workflow, API oraz architekturze platformy
Dobra znajomość procesów ITIL, integracji korporacyjnych, automatyzacji oraz modułów ServiceNow, w tym Incident, Request, Problem, Change, Knowledge i Service Catalog Management
Umiejętność projektowania skalowalnych rozwiązań ServiceNow, prowadzenia dyskusji technicznych, mentoringu zespołów developerskich oraz efektywnej pracy w globalnym środowisku korporacyjnym
Biegła znajomość języka angielskiego (minimum poziom B2)

Mile widziane

Doświadczenie w pracy w środowiskach SIAM lub dużych, wielodostawczych środowiskach zarządzania usługami
Znajomość zarządzania platformą ServiceNow, zarządzania wydaniami i działań aktualizacyjnych
Znajomość wzorców integracji korporacyjnej, REST API oraz inicjatyw automatyzacyjnych
Możliwość udziału w rozwoju globalnej platformy ServiceNow wspierającej międzynarodowe operacje IT HEINEKEN
Współpraca z globalnymi architektami, właścicielami usług i zespołami technicznymi oraz wpływanie na strategię platformy i inicjatywy ciągłego doskonalenia

Nr oferty JOB-8M78K

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ServiceNow ITSM Consultant (f/m/x)

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Benefits for you

Diverse portfolio of clients
Wide portfolio of technologies
Employment stability
Remote work opportunities
Contracts with the biggest brands
Great Place to Work Europe
Many experts you can learn from
Open and accessible management team

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