Course objectives
The objective of the training is learning, understanding and practical verification of the issues important for interpersonal communication.
Benefits
- Recognizing communication as the necessary tool for building relations with co-workers on different levels of the organization, as well as reaching intended goals (including business goals);
- Learning, analysis and understanding of the own communication style;
- Learning and practical verification of using different forms and means of communication and their right choice with regard to recipient’s style of communication and the circumstances in which the communication takes place;
- Ability to choose and implement the right techniques and styles of communication in everyday work.
Training scope
- Interpersonal communication
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- The essence of communication (what is communication, types of communication, communication process, channels of communication
- Verbal communication (I-statement, providing feedback, SPINKA, KANAPKA – advantages and disadvantages, communication styles, transactional analysis [communications on levels parent, child, adult])
- Nonverbal communication
- Active listening – techniques
- Conditions for effective communication, barriers and disturbances
- Effective business communication
- Goals of business communication
- Levels of business communication (strategic, tactical, operational)
- Communication on different levels of management
- Communication between business and IT- mutual understanding of the two worlds and languages
- Most frequently used forms of business communication and their effectiveness
- Optimization and improvement of communication
- Communication in a project (project stakeholders, their roles and range of responsibilities [RACI model], communication plan in a project and information management, communication between roles in a project: project manager, project board, working team etc., project team – roles of individual members and team dynamics, project team meetings, formal and informal communication.)
Audience
Project managers, team leaders and people working in teams wishing to improve the effectiveness of their mutual communication.