Why take this course
Do you want to transform your IT department into a value-driven organization?
This training will equip you with a solid foundation in the Lean philosophy and the Six Sigma method, enabling you to identify and eliminate waste in IT processes. You will learn how to put the customer at the center, streamline workflows, and foster a culture of continuous improvement. You’ll gain practical knowledge that will not only help you reduce costs but also increase team efficiency and customer satisfaction.
What you'll learn
- Understanding the main principles of the Lean philosophy and the Six Sigma method, and their potential application in IT.
- Recognizing the need to transform an IT organization focused on technology into a service organization focused on generating customer value.
- Applying knowledge about the soft aspects of managing an IT organization, related to people, their approach to work, and their behavior.
- Understanding the relationship between Lean IT® and good IT service management practices.
- Applying the KAIZEN approach and the DMAIC cycle to solve problems and improve processes.
- Identifying and reduce waste in your processes.
- Preparing for the accredited Lean IT® Foundation exam.
Who is this course for
his course is intended for:
- Employees of IT service organizations, including IT department directors, senior and middle-level managers, and team leaders.
- Specialists, service and process owners.
- Individuals who want to optimize processes in their department and deliver greater business value.
Training scope
- Main Lean topics (e.g., value stream, customer value, flow, pull, perfection).
- Lean IT® from different perspectives: customer, process, performance, organization, attitude, and behavior.
- Diagnosing and taking action to improve processes (value stream mapping).
- Identifying and reducing waste.
- Applying the KAIZEN approach to problem-solving.
- Applying the DMAIC cycle to implement improvement actions.
- Identifying the attitudes and behaviors essential for implementing the Lean philosophy in an IT organization.
- Practice exam and exam (optional).
Prerequisites
Recommended but not crucial is to have experience in IT services area and work with client/user.