Course objectives
  • Understanding the main concepts of Lean Services, Lean manufacturing and Six Sigma and their application in an IT organization
  • Understanding the need to transform IT organizations from technology concentrated to customer and customer value focused
  • Gaining knowledge on the softer aspects of management connected with people’s behaviour and attitude
  • Understanding the relations between Lean IT® concepts and ITSM best practices and how they complement each other
  • Preparation for the accredited Lean IT® Foundation exam
Training scope
  • The origin and development of the Lean philosophy and its key elements
  • Main concepts of Lean IT®: value stream, customer value, flow, pull, perfection
  • Lean IT® dimentions: customer, process, performance, organization, attitude and behaviour
  • Value stream mapping
  • The concept of waste and types of wastes in IT area
  • Problem solving with KAIZEN
  • DMAIC and continual improvement initiatives
  • Behaviour and attitude
  • Group exercies and assignments
  • Revision sessions
  • Mock exam
  • Exam

Recommended but not crucial is to have experience in IT services area and work with client/user.


Any member of IT organization wanting to improve efficiency within their operation, especially CIOs, managers, team leaders, service owners.

The number of participants: 8-15 people

Duration: 2 days

Available language: PL / EN

Available course material: EN

Available exam: EN

Course form
Presentation, lecture, discussion, case study and assignments
  • Multiple choice test; 40 questions
  • Pass mark: 65% (26 out of 40)
  • Time allocation: 75 min.
  • Open book: no
  • Electronic devices permitted: no

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Agnieszka Rzeczkowska

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Agnieszka Rzeczkowska

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ITIL® and PRINCE2® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
AgilePM® is a registered trademark of Agile Business Consortium Limited.
All AgilePM® Courses are offered by Sii, an Affiliate of Quint Wellington Redwood, an Accredited Training Organization of The APM Group Ltd.
Lean IT® Association is a registered trademark of the Lean IT Association LLC. All rights reserved. Sii is an Affiliate of Accredited Training OrganizationQuint Wellington Redwood.
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