Digital Customer Experience

See how Sii experts created a modern e-commerce store

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Our key strengths

1 000+ experts

architects, developers, consultants, analysts, UX/UI designers

Prestigious partnerships

with Adobe, Microsoft and Salesforce

Wide range of services

from complex implementations to specific process elements

One stop-shop

from technology selection and implementation, through operational support and content creating, to campaign execution

30+ projects for top brands

from Retail, Healthcare, Hi-Tech, Automotive, Finance, as well as the public sector

Data-driven consulting

extensive knowledge from the area of CX, marketing, business software and behavioral analytics

Meet our experts

I specialize in processes focused on building brand value based on Customer Experience and integrated omnichannel activities, including marketing automation tools. Based on 14 years of experience, I propose effective marketing strategies and optimal solutions in the field of marketing digital transformation. Read more Read less

Karol Szczuka | Offering Lead

I am a UX Researcher with many years of experience in the e-commerce industry. In my daily work, I strive for close cooperation with clients and people who have a direct impact on the projects in which I conduct research. I am an evangelizer of knowledge related to UX research and the democratization of research in companies and organizations. Read more Read less

Sebastian Bukowski | UX Researcher

Having a strong technical background, I prepare solution concepts based on the client’s vision. Through definition of their problems and business requirements, I can provide specifications according to which the solution will be developed. Gaming and reading science fantasy books are among my hobbies. Read more Read less

Krzysztof Saniak | Solution Architect

At Sii I create and implement marketing strategy, including content, videos and graphics, online marketing, marketing automation, and business events organization, driving business development for 360 marketing services in Poland and abroad. Read more Read less

Anna Bednarz-Jaskot | Chief Marketing Officer

I work on e-commerce and Customer Experience (CX) projects, advising clients and implementing solutions that meet their business expectations. I spend my free time engaging in various forms of activity, such as cycling, swimming and running. Read more Read less

Marcin Kozłowski | Competency Center Director

I have over 10 years of experience in PR and communication, project management and digital marketing for both B2C and B2B markets. At Sii, I manage external and internal communication through electronic media, mailings, brand materials, and graphic design. I coordinate communication projects for clients in industries such as fashion & wellness, banking, logistics. I enjoy treating each project as an adventure and an opportunity to develop my skills. Read more Read less

Karolina Lepczak | Digital Marketing Project Manager

I have been working as an IT consultant for more than 10 years, my specialization is in the Microsoft Dynamics 365 area. Since 2017, I've been implementing projects for domestic and international clients at Sii. My goal is to understand their needs and problems and provide answers using Microsoft tools so that the client can better understand their business and focus on their key sales activities. Read more Read less

Tomasz Piwoński | Consultant

I work as a UX Designer. The range of my tasks is vast – from research and analysis to design so I never get bored with what I do. In my role I really appreciate the fact that I learn something new in each project process. Read more Read less

Przemysław Pachut | UX Designer

As a Salesforce consultant, administrator, and enthusiast, I specialize in cross-cloud solutions addressing complex client needs. In my day-to-day work, I combine the understanding of business, resulting from many years of managerial experience, with the use of Salesforce tools. I spend my free time walking my dog and learning more about the latest Salesforce solutions. Read more Read less

Paweł Augustyn | Lead Consultant

We cover different business areas

Customer experience strategy in an omnichannel model

Creating a unique user experience based on the Marketing Infinity Loop approach and analyzing the needs of target groups using modern tools such as Salesforce Marketing Cloud, Microsoft Dynamics 365, Adobe Experience Cloud, Power BI.

Creating a unique user experience based on the Marketing Infinity Loop approach and analyzing...

Audits: AS-IS status analysis, surveys, workshops, technical audit
Strategic consulting
Customer journey design
Martech

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Traffic acquisition

Providing support in selecting tools and attracting valuable traffic to clients' websites. Services include strategy, solution implementation and results reporting.

Providing support in selecting tools and attracting valuable traffic to clients' websites. Services include...

Pay Per Click campaigns
SEO
Paid social media

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Content Marketing

Implementation of multi-channel content campaigns. Design and delivery of dedicated materials for each stage of the customer journey loop based on the developed strategy.

Implementation of multi-channel content campaigns. Design and delivery of dedicated materials for each stage...

Content marketing campaigns
Content design: graphic design, 2D animation, 3D motion design, video content, copywriting
Advisory and implementation of platforms for managing marketing materials and products like DAM or PIM

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Marketing Automation Campaigns

Increasing the effectiveness of marketing activities in individual segments by implementing automation campaigns using Salesforce, Adobe or Microsoft-based platforms.

Increasing the effectiveness of marketing activities in individual segments by implementing automation campaigns using...

Optimization of the marketing automation process 
Analysis of needs, recommendations and implementation of marketing automation tools
Campaign maintenance and execution

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CRM systems implementation and optimization

Increasing website conversions and supporting sales goals by selecting the right CRM system and an effective sales process to optimize business opportunity generation and relationship management based on Dynamics 365, Salesforce and Adobe technology.

Increasing website conversions and supporting sales goals by selecting the right CRM system and...

CRM implementation 
Audit and process consulting regarding the collaboration between marketing and sales departments 
Optimization of the lead management process

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Data analytics and reporting

More efficient use of data thanks to dedicated analytics solutions built on the selected Martech technology stack and modern cross-platform analytics and reporting systems.

More efficient use of data thanks to dedicated analytics solutions built on the selected...

Reports generation
Implementation of customized Power BI reports and dashboards
Reporting on the various stages of the customer journey

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Change management in the organization

An efficient process of introducing new solutions in the organization according to the ADKAR methodology.

An efficient process of introducing new solutions in the organization according to the ADKAR...

Creation of knowledge base, trainings 
Implementation support

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Our complementary services

Get everything you need from one top provider

Nearshoring & offshoring

We have considerable knowledge of Customer Experience Management tools

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Contact our expert

Grzegorz Osman

Business Development Manager

Contact our expert

Grzegorz Osman

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On demand Watch the recording

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More events

Development of a new product lifecycle management system

Ingenico Axis Roadmap Team

Software for real-time DNA image analysis

Improvement of test automation by DMI Robot

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Digital Health and Care and Regulatory Affairs. Learn how to effectively connect health and business for the benefit of patients

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Expanding beyond Europe. Learn more about Sii Poland's global partnership with ServiceNow

Get Digital Summit

Design your IoT device with cybersecurity in mind. Regulations, challenges, solutions

How to achieve business agility? SAFe success patterns and real-world case studies

Get Digital Summit

Configuring the Apple Business Manager (ABM) service

Adobe Experience Manager – the key to effective marketing content management

SAP FIORI authorization troubleshooting

Adaptive Card Extensions – tips and tricks for developers

Digital customer experience

See how Sii experts created a modern e-commerce store

1 000+ experts

Prestigious partnerships

Wide range of services

One stop-shop

30+ projects for top brands

Data-driven consulting

Customer experience strategy in an omnichannel model

Traffic acquisition

Content Marketing

Marketing Automation Campaigns

CRM systems implementation and optimization

Data analytics and reporting

Change management in the organization

Grzegorz Osman

Business Development Manager

Grzegorz Osman

Thank you for filling out the form.

Sorry, something went wrong and your message couldn’t be delivered.

File upload error

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Incorrect file size (max 5MB)

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Latest news

Get ready for the Get Digital Summit 2024! Register now and take your technology knowledge to the next level.

Digital Health and Care and Regulatory Affairs. Learn how to effectively connect health and business for the benefit...

The closer we are to those in need, the more we want to help – discover how Michał, Test and Analysis Engineer at...

Expanding beyond Europe. Learn more about Sii Poland’s global partnership with ServiceNow

Sii Poland is the largest IT services provider in Poland for the fifth time, according to the Computerworld TOP200 report...

Cybersecurity without compromise. How Sii Poland ensures medical device reliability and quality

What’s behind the PSD3 directive? Sii Poland’s guide to the new payment regulations

10 benefits of HR outsourcing. Find out how Sii Poland optimizes clients’ operational processes

From IT support department to Microsoft consultant. Career potential at Sii Poland

Improve competencies and achieve better business results — Sii Sales Academy has launched

First steps under the wings of experts. Discover Sii’s initiatives aimed at students

Security in embedded systems — just an option or already a must?

AI-supported test automation. Sii Poland becomes the first Mabl partner in the local market

Events

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What we do

Who we are

Careers

Trainings

News

Contact

Ta treść jest dostępna tylko w jednej wersji językowej.
Nastąpi przekierowanie do strony głównej.

Einige Inhalte sind nicht in deutscher Sprache verfügbar.
Sie werden auf die deutsche Homepage weitergeleitet.