Salesforce Experience Cloud
We build digital experiences with dedicated portals for your customers, partners, and employees. Salesforce-integrated, scalable, and secure.
ACHIEVE MORE WITH SALESFORCE x SII
Discover advanced features and create customer-first digital experiences
Building custom portals, applications, and websites
Salesforce Experience Cloud lets you quickly create solutions for your company's customers and partners using Salesforce:
- Native embedding in the data available in Salesforce eliminates the need for building extra integrations;
- The full potential of low code – you can create new views and features through configuration tools provided by system administrators;
- Publishing your portal as a mobile application available on the App Store and Google Play.
Interactions that are based on real-time data
By consolidating all data into one central source, processes become much more efficient:
- Experience Cloud users easily access necessary information from your CRM, making collaboration smoother;
- Portal views are always up-to-date and can be customized easily;
- Customers can find relevant information online, which reduces the workload for service and support teams.
The potential of AI to grow your business
For over a decade, Salesforce has implemented and refined AI solutions that help make decisions and improve organizational efficiency, such as:
- Mechanisms suggesting to users the best actions to take next;
- Machine learning that supports decision-making by indicating current trends and probability of success;
- Secure integration with large-scale LLM language models within Salesforce, which helps create content and interact with Experience Cloud users. content and interact with Experience Cloud users.
WHY PARTNER WITH US IN SALESFORCE EXPERIENCE CLOUD
Sii Poland, your Salesforce implementation partner
Experience supported by references
Our team has many years of experience implementing, developing, and maintaining solutions based on Experience Cloud. We use a proven methodology to deliver solutions within the optimal scope, set time, and budget.
The full capabilities of Experience Cloud at your fingertips
In our projects, we use Salesforce technology to automate processes and customize solutions. We develop complete applications that meet our clients' needs and match their brand's visual identity.
Optimal implementation process
Before implementing Experience Cloud projects, we conduct a detailed analysis to define the objectives and functional scope. Our team of Sii engineers then uses Salesforce's capabilities to carry out the implementation, adding custom solutions when necessary. We provide training and support after the launch to ensure that the benefits of Experience Cloud implementation are visible from the start.
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Read moreWHAT YOU NEED TO KNOW
Read out FAQ
Experience Cloud allows you to quickly use the data from your Salesforce CRM to create a portal for external users or employees. This enables collaboration using shared data without the need for extra integrations. It unifies your company’s processes and improves accessibility.
Customer self-service websites allow users to access a knowledge base, track the status of their complaints or orders, and provide support for e-commerce (b2b and b2b2c) as well as sales portals (for partners or distributors).
Experience Cloud is embedded in the same dataset as Salesforce CRM, so you don’t need additional integration. Administrators can set up data access for external users using Salesforce solutions. Since Experience Cloud is part of the Salesforce Platform, you can easily connect third-party systems or data directly into the community.
Experience Cloud is a part of the Salesforce ecosystem, so data stored in the cloud is just as secure as CRM data. Administrators and developers have access to extensive tools for defining permissions for Experience Cloud users.
Developing a mobile application to publish the Experience Cloud portal is unnecessary.
First, define the goals of the implementation and the target audience. Next, identify and clarify the processes to achieve these goals. During the pre-implementation analysis, Sii consultants will support the entire process. Contact us for more information.
Experience Cloud improves customer satisfaction and helps manage customer relationships. Businesses can take advantage of Experience Builder to organize their digital space. Building microsites and landing pages using Salesforce.com provides a smooth digital experience. Experience Cloud also enables companies to create a community for their customers, partners, or employees who have access to Salesforce through the cloud.