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Sii Poland

SII UKRAINE

SII SWEDEN

ServiceNow HR Service Delivery

As a certified ServiceNow partner, we will give your employees a single place to handle all HR requests, tasks, and data.

REDUCE THE ADMINISTRATIVE BURDEN

We’ll help you create a central hub for your HR processes – powered by AI-driven self-service and digital workflows covering every employee journey stage. From hire to retire – everything becomes more efficient and easier to manage. 

ACHIEVE MORE WITH SII x SERVICENOW HRSD

Improved strategic planning

Sii will make HR services accessible 24/7 via an AI-powered, mobile-ready Employee Service Center. Employees can request leave, update personal info, or find company policies in just a few clicks. The solution improves satisfaction and reduces the wait for routine support.  

Optimized operational efficiency

With Sii’s help, you can standardize your documentation and fulfillment of employee inquiries – like benefits enrollment or payroll changes – so HR staff no longer has to use multiple tools. Automated ticket routing, digital workflows, and cross-functional integrations decrease resolution times and drive down service delivery costs.

Now Assist (Generative AI)

Sii will help you improve agent and employee experiences with advanced AI features: 

  • Agent boosts – summarize cases, generate resolution notes, and provide chat history context for easy handoffs. 
  • Employee benefits – offer intuitive AI searches and Virtual Agent assistance that answers HR questions based on personalized content. 
  • Content automation – convert resolved cases into knowledge articles to ensure employees find solutions easily. 

Automated processes and compliance

From onboarding to role changes and eventual retirements, Sii helps you manage every cross-functional task for a smooth transition and maintain real-time record updates. By packaging multiple activities – often involving different departments – into a single, automated process, new hires, transfers, and exiting employees receive consistent, supportive treatment. Plus, automated compliance reminders guarantee you meet labor laws and regulatory requirements without manual oversight – to prevent duplicates or outdated entries along the way. 

Effective analytics and reporting

Thanks to us, you can track essential HR metrics in real-time – like onboarding durations, turnover rates, or employee engagement scores. By spotting trends early, you can refine strategies, invest in development programs, or expand benefits that genuinely impact retention and morale. 

Reduced costs with self-service

Sii will leverage AI-driven self-service to minimize the need for direct HR intervention. Employees solve their own issues, from requesting documents to changing personal details, which cuts down on ticket volume and saves your HR team’s time for mission-critical projects. 

Leverage the capabilities of Sii and the ServiceNow HRSD module, including:

  • Employee Service Center
  • Case and Knowledge Management
  • Now Assist and Virtual Agents.

Looking to solve business challenges and improve the employee journey? We’ll help you connect HRSD with the right products and apps to build smart experiences that engage your people and empower growth.

WHY PARTNER WITH SII FOR SERVICENOW HR SERVICE DELIVERY

ServiceNow partner

As a ServiceAs a ServiceNow Partner with 50+ certified specialists, we benefit from exclusive resources and insights straight from the source. Sii’s partner network allows you to replicate tried-and-true success patterns – to give you unique business value.

Industry expertise and know-how 

Sii combines deep industry know-how with a proven track record in ServiceNow HR solutions across manufacturing, finance, and retail. We delivered HRSD transformations for businesses in EMEA and the Americas, adapting to local regulations, workforce needs, and cultural specifics. Whether implementing workflows for compliance or scaling across continents, we ensure seamless HR processes tailored to your business. 

Advanced technology expertise 

From advanced AI modules like Now Assist to smooth integrations with payroll or ERP systems, we optimize HRSD for next-level performance. We configure robust reporting and security settings so you stay agile and compliant. 

SERVICENOW CASE STUDIES

BENEFIT FROM OUR SERVICENOW HR SERVICE DELIVERY

See how we do it step by step

Servicenow NEWS & PROJECTS

WHAT YOU NEED TO KNOW

Read out FAQ

1.
What is ServiceNow HR Service Delivery, and how does it benefit my organization?

ServiceNow HR Service Delivery centralizes your HR processes and data on a single platform. This approach simplifies everyday tasks, automates administrative work, and improves the overall employee experience. By reducing manual effort, you can refocus on strategic HR initiatives that drive company growth. 

2.
Can smaller companies benefit from HR Service Delivery, or is it mainly for large enterprises?
Organizations of any size can benefit. Even smaller companies that juggle hiring, onboarding, and performance reviews see gains in efficiency and employee satisfaction when they move to the new, centralized and automated approach.
3.
How does HR Service Delivery support onboarding and other employee lifecycle events?

HR Service Delivery automates tasks such as provisioning system access, collecting required documents, and scheduling orientation sessions. By making sure every step is tracked and documented, new hires feel welcomed and can contribute productively sooner. 

4.
Is ServiceNow HR Service Delivery secure enough for sensitive employee data?

Security is a key component of ServiceNow’s platform, which complies with industry standards for data protection. You can configure role-based access and maintain strict control over who can view or edit confidential employee records. 

5.
Can HR Service Delivery help us maintain compliance with labor laws and regulations?

Yes. The platform lets you track compliance requirements and set automated reminders or workflows for critical deadlines. The proactive approach reduces your risk of penalties and helps you stay in line with relevant regulations. 

6.
How does self-service improve employee satisfaction?

An AI-powered self-service portal gives employees the freedom to handle routine tasks – like updating personal data or requesting time off – at their convenience. Quick and easy access to HR services improves their sense of autonomy and reduces waiting times for support. 

7.
Does Sii provide training and support after implementation?

We offer full-service support, from initial deployment to ongoing assistance. Our experts train your team, answer questions, and make sure your configuration continues to meet your evolving needs. You’ll have a dedicated point of contact whenever challenges or new requirements arise. 

8.
How do I know if ServiceNow HR Service Delivery is right for my company?

If you’re grappling with disjointed HR processes or want to give employees easier access to information, ServiceNow HR Service Delivery can make a significant difference. We’re happy to assess your current workflows and show you how this solution can bring everything together. 

9.
How do we get started with Sii?

Reach out to us for an initial discussion about your HR goals and pain points. We’ll explore how HR Service Delivery fits your needs and present a clear plan to implement and optimize the platform. Once we understand the strategy, we’ll guide you through every step – to provide a smooth journey to a more efficient and employee-focused HR function. 

GET IN TOUCH

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Rafał Kwatek

Competency Center Manager

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